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Peak design "peaked" years ago. Customer service is horrible now, all AI bots, unless you are buying something. Their QA/QC is non existent. I had a $280 back pack that had a miss-aligned zipper. You could see it was sewn in wrong. And the zipper would not "zip" correctly once opened. The very first line of their warranty is about manufacturing defects. When I reached out to them it took 17 days for them to get back to me with a real person. Who asked for pictures. "Sure thing. I used a D850 with a 105mm VR macro lens." Then got canned letters two weeks later saying that it was determined "I damaged the zipper". Never heard from them again, with all my emails being ignored. I found a guy who repairs suitcases and such and he even said. "They sewed it wrong and bunched up the material"
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