PLEASE POST YOUR RESULTS/PROGRESS/LOCATION
Paw Paw, MI - Did survey, received first call next day. Recieved 2nd call 12 days later. Went to local store and picked up extender day after.
Lawton, MI - Did survey, recieved first call next business day(monday). Received 2nd call 3 days later. Went to local store and picked up extender day after.
Kalamazoo, MI - Did Survey, recieved first call. Received 2nd call. Supposedly there were network difficulties in my area that were resolved. Hopefully reception is better now.
Central Florida - Did survey, received call from District manager. He is checking into getting a free extender. Received Followup call. Getting a free extender delivered and installed!
Somewhere, MD - Did Survey, recieved call next. recieved followup call 2 hours later. Picked up at local store.
Filling out a negative Survey for our company may be a good way of getting your point across. However it is manipulation of a product that cost all other customers money (including employees). If you do have a poor reception and can prove it from dropped calls on occasion we may or may not do a free network extender. I would suggest not filling out a survey and calling us directly. How is this manipulation if you really are dropping calls continuously at home? Would you recommend a service that works poorly???
There seems to be much more response to the negative surveys as apposed to the call center reps. Getting a call from your local area seems to get you someone that actually cares and knows about the area on a local level, whereas calling into customer support, they really don't seem to care. The surveys also reflect on a higher level whats going on, whereas on a customer service level, once you hang up, your situation is easily forgotten and not put into statistics to get results.
The Network Extender Keeps You Connected
You need to keep connected indoors and out. This device is equipped with a host of features that will keep you on the line, connected and secure.
Bring Our Network Home
The Network Extender enables you to make calls from indoor locations where outdoor cellular coverage does not reach. The Network Extender works like a miniature cell phone tower in your home providing enhanced coverage for up to a 5,000 square foot area
Use Your Verizon Wireless Phone
There is no need for a new phone. The Network Extender is compatible with ALL Verizon Wireless phones as well as some handsets from many of the nation's leading carriers.
Simple Setup and Management
Easy to install. Plug into your high−speed Internet connection and place near a window. Sign in to My Verizon to create your optional managed access list.
Network Extender Features
With the Network Extender, you can begin a call on the Network Extender network and enjoy uninterrupted transition to the nearest cell tower when leaving the Network Extender coverage area, provided alternative coverage is available.
Online Management in My Verizon
Network Extender access can be set to fit your needs. Just sign in to My Verizon to set the Network Extender preferences that are right for you. Your device is set to Open Access by default, allowing three devices to connect to the Network Extender without restrictions. Designate Verizon Wireless callers to receive priority access to the Network Extender network. By setting your network up in My Verizon for managed access you can designate as many as 50 Verizon Wireless numbers. Where a compatible cell tower is unavailable, other callers may access the Network Extender when not in use by priority callers. All callers may access the Network Extender for emergency (E911) calls, even if the mobile number is not on the managed access list.
Specifications
Manufacturer: Samsung
Model: Verizon Wireless Network Extender
Frequency: 1.9 GHz and 800 MHz
Air Interface: CDMA2000 1x
Dimensions and Weight: 7.8 x 5.8 x 2.1 in. (excludes antenna) / 1.0 lb
Signal strength: Up to a 5,000 square foot area
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expired Posted by thinkfire • Aug 10, 2010
Aug 10, 2010 3:14 AM
Item 1 of 1
expired Posted by thinkfire • Aug 10, 2010
Aug 10, 2010 3:14 AM
Free Verizon Wireless Extender, Improve Cell Phone Reception in your house. (High Speed Connection Required)
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140 Comments
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Well, 2 of us physically have ours, 3rd one is still awaiting the "No network difficulties" confirmation so he can go in and get his.
It will probably be back up in the morning. It seems to go down quite often.
EDIT: Nevermind, its back up again already.
Wait at least 48 hours after you take the survey before you vote, it DOES work.
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Wait at least 48 hours after you take the survey before you vote, it DOES work.
I believe this unit only handles data at the non-3G speeds.
"Please enter valid mobile telephone number."
I believe this unit only handles data at the non-3G speeds.
Anyway, I own one of these. It works great, but the device is pretty basic. Oh, and it has a GPS antenna on a cord to make sure your aren't bringing this to Canada or something and using the internet connection for your out of country phone calls. Anyway, it has to be within 15 feet or so of a window to get a GPS signal so you couldn't typically put this in the middle of your house.
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Issues: Every time you enter/leave the area covered by the extender you drop your call. This is very annoying. So I work from home and if I am on a business call while I am leaving the house I drop the call. When I am talking to my wife while she is on the way home from work she drops her call when she gets to the house.
Sometimes messages go through and sometimes they don't. text/picture.
I got my extender for free about 4 months ago when we moved into our new home. I told Verizon I was just going to leave and they offered me the extender. I tried it but it has been more trouble than it is worth.
I hate to leave Verizon because I get service everywhere I go for business but everyday I have to deal with dropped calls and it is just not worth it. The final straw was the other night I was away on business and called my wife. She was on the other side of the house and was getting poor reception. I mean actually on the network in the house and still getting poor reception. My house is only 2100 sqft and I have the extender in my office on one side and the master bedroom is on the other side of the house.
Plus this is through the internet. When power goes out you are screwed.
I hope the rest of you have a better experience but I was never told that calls would drop going between the extender and the regular towers.