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I was just CHARGED for trying on a pair of shoes. UPDATE ON POST #431

3,281 756 June 22, 2007 at 12:00 PM in Chat
Okay so today I went into a running store to try on some shoes. I'm in the very BEGINNING of my search for new shoes and I just wanted to try on a few brands that were new to me and see if anything was going on with my foot. So I go into this store, the kid asks me if I'd ever been there before.. I said NO.. I said I was looking for shoes.. he says okay great and asks me to take walk in front of him for him to look at my stride/ gate. I do, it takes 2 minutes for him to determine that I'm mostly neutral/ slight overpronator. I try on TWO pairs of shoes. I tell him okay great, I'm going to look around, I might come back. I don't know. I don't know and I don't BS, its as simple as that. I might come back I might not for the shoes. I'm an informed shopper and I next to NEVER buy things on impulse. Then his attitude changed. He starts giving me this schpeel about how they're a high end running store and they take pride in fitting their customers with shoes and if I don't buy the shoes right then and there he was going to have to charge me $20 for the less than 10 minutes of time and two pairs of shoes I tried on. I asked him if he was freakin kidding me. The lady manager had to come over.. APPARENTLY, on the OTHER SIDE of the boxes of shoes he was stacking next to me was a sheet of laminated PAPER that said about this policy, in a not so very large font size. Okay so why did he NOT tell me about this when he asked me if I had ever been in the store? I clearly said no. Why did he let me walk in front of him and and spend the two minutes looking at my feet and not tell me this? I paid the $20 and left. And I know they talked about me when I left.. you could feel it in the air as I was paying. And I just know they were all like "Oh I hate when people do that.. " when in reality they should LOVE it.. $20 PURE PROFIT for under 10 minutes of time! They didn't tell me about this upfront and they stacked the shoes next to the piece of paper that said this. I couldn't even see it!
So I was thinking should I file a report with like BBB? I think $20 is a lot of money for merely trying on a pair of shoes and less than 10 minutes of time especially since I wasn't told about it upfront. I'm a girl and I've tried on my fair share of shoes in my lifetime and NEVER been charged for trying them on.

What do you guys think I should do? Nothing, something? I might just let it go.. but for right now I'm Mad

Sorry I meant to click the RANT icon not chat.. I don't know how that happened.
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Joined Sep 2006
IVIodel citizen
> bubble2 19,431 Posts
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Fallacy
06-22-2007 at 12:12 PM.
06-22-2007 at 12:12 PM.
Quote from Tinman :
Why don't we all just contact them [humanracesports.com] and let them know what we think of their "policy".
Because out of all the people who posted, I can probably count 3-4 who would actually do that.
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Last edited by redsolar | Staff June 30, 2007 at 12:41 PM.
Joined Aug 2005
Transcendental Meditation
> bubble2 3,044 Posts
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DieselJunkie
06-22-2007 at 12:12 PM.
06-22-2007 at 12:12 PM.
Quote from PhoebesMeow :
Hey do you guys know if I COULD dispute the charges when I signed and all that? I mean I feel ripped off afterwards.. but I don't know credit card policies... I'm going to give it a shot though!

You paid with a credit card? What was the sales item on the receipt?
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Joined Jun 2006
L8: Grand Teacher
> bubble2 3,281 Posts
756 Reputation
Original Poster
PhoebesMeow
06-22-2007 at 12:13 PM.
06-22-2007 at 12:13 PM.
Quote from Ray Nagin :
I charge $20 to read your stupid posts, here's the laminated policy. Paypal my account sucker
LMAO
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Joined Dec 2005
just live your life :)
> bubble2 26,039 Posts
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afusinatto
06-22-2007 at 12:13 PM.
06-22-2007 at 12:13 PM.
Orland Park isn't that far away from me, I could go there. Thumbsup
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Joined Jun 2006
L8: Grand Teacher
> bubble2 3,281 Posts
756 Reputation
Original Poster
PhoebesMeow
06-22-2007 at 12:14 PM.
06-22-2007 at 12:14 PM.
Quote from Tinman :
You paid with a credit card? What was the sales item on the receipt?
1 merchandise - $20

yeah.. merchandise? that's what I thought too. I have the receipt.
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Joined May 2006
the one and only :)
> bubble2 3,373 Posts
472 Reputation
Slinger
06-22-2007 at 12:14 PM.
06-22-2007 at 12:14 PM.
Quote from PhoebesMeow :
Hey I'm not looking to be insulted here.. I mean I had the money on me and its $20.. I'm not rich, but I'm not poor. Its not so much the aspect of the money as they didn't tell me up front and I was wondering if there's anything I can do.. and you're right they're not part of the BBB, but I guess there's nothing else I can do then.
Done rant.
Contact your local news...do they do those "behind-the-scene" episodes? We have them here in Austin....basically tell your story about a business or something and the news will take there camera with them and make a story.....i guarantee you they will give you your $20 back if not a pair of free shoes.....they are not going to want bad press.
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Joined Jun 2006
L8: Grand Teacher
> bubble2 3,281 Posts
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Original Poster
PhoebesMeow
06-22-2007 at 12:15 PM.
06-22-2007 at 12:15 PM.
Quote from afusinatto :
Orland Park isn't that far away from me, I could go there. Thumbsup
Yup thats where I was. Its in the shopping center by Michaels. Its at the end there on the left. 15148 S La Grange In Orland Park

The kid was a 16 year I'm pretty sure.. and the woman was just some yuppy manager who couldn't believe i wasn't buying the shoes right then and there. EEK! the nerve of me
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Joined Aug 2004
Urinates Too Frequently
> bubble2 11,603 Posts
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Hoseman666
06-22-2007 at 12:15 PM.
06-22-2007 at 12:15 PM.
They're supposed to factor that charge into the cost of the shoe, not a labor charge. That sucks that they do that, and that you paid it. Good luck with Discover
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Joined Dec 2005
My # is bigger than yours
> bubble2 37,387 Posts
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SnakePlisken
06-22-2007 at 12:16 PM.
06-22-2007 at 12:16 PM.
Quote from Slinger :
Contact your local news...do they do those "behind-the-scene" episodes? We have them here in Austin....basically tell your story about a business or something and the news will take there camera with them and make a story.....i guarantee you they will give you your $20 back if not a pair of free shoes.....they are not going to want bad press.
They charge news people $50.
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Joined Sep 2006
IVIodel citizen
> bubble2 19,431 Posts
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Fallacy
06-22-2007 at 12:16 PM.
06-22-2007 at 12:16 PM.
Damn.... 30 members and 5 guests are viewing this thread
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Joined Feb 2007
L5: Journeyman
> bubble2 589 Posts
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devani
06-22-2007 at 12:17 PM.
06-22-2007 at 12:17 PM.
wow...$20 for just trying...
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Joined Jan 2007
Permanently Banned
> bubble2 4,620 Posts
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Timmmmy
06-22-2007 at 12:17 PM.
06-22-2007 at 12:17 PM.
I would call the CC company and try. If all else fails tell them that you never got any merchandise.
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Joined Jul 2005
L10: Grand Master
> bubble2 10,159 Posts
z2g
06-22-2007 at 12:17 PM.
06-22-2007 at 12:17 PM.
I would have just walked out the store without paying. If they try to stop me, let them try to put their hands on me. I would immediately file a lawsuit if they touched me. In CA, stores are NOT allowed to touch a customer to stop them from exiting their store.

If they tried to sue me for the $20, it would be their their burden of proof that they informed me that they charge $20 for fitting with or without purchase. That sign would also have to be in plain sight. Since it was behind boxes, then it was NOT in plain sight. The store would have the burden of informing customers of their policy.

By the way, please tell us the name of this store!
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Joined Sep 2006
IVIodel citizen
> bubble2 19,431 Posts
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Fallacy
06-22-2007 at 12:18 PM.
06-22-2007 at 12:18 PM.
Quote from S50 :
I would call the CC company and try. If all else fails tell them that you never got any merchandise.
That's a tough sell though. Not all CC transactions are for merchandise. It could be for a service. They charged $20 for a service (to examine how she walks). So even though the receipt says merchandise, it's a long stretch that the CC would do anything about it based on that.
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Joined Dec 2005
My # is bigger than yours
> bubble2 37,387 Posts
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SnakePlisken
06-22-2007 at 12:19 PM.
06-22-2007 at 12:19 PM.
Quote from z2g :
I would have just walked out the store without paying. If they try to stop me, let them try to put their hands on me. I would immediately file a lawsuit if they touched me. In CA, stores are NOT allowed to touch a customer to stop them from exiting their store.

If they tried to sue me for the $20, it would be their their burden of proof that they informed me that they charge $20 for fitting with or without purchase. That sign would also have to be in plain sight. Since it was behind boxes, then it was NOT in plain sight. The store would have the burden of informing customers of their policy.

By the way, please tell us the name of this store!
That only works in the real world, not fantasyland.
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