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I was just CHARGED for trying on a pair of shoes. UPDATE ON POST #431

3,281 756 June 22, 2007 at 12:00 PM in Chat
Okay so today I went into a running store to try on some shoes. I'm in the very BEGINNING of my search for new shoes and I just wanted to try on a few brands that were new to me and see if anything was going on with my foot. So I go into this store, the kid asks me if I'd ever been there before.. I said NO.. I said I was looking for shoes.. he says okay great and asks me to take walk in front of him for him to look at my stride/ gate. I do, it takes 2 minutes for him to determine that I'm mostly neutral/ slight overpronator. I try on TWO pairs of shoes. I tell him okay great, I'm going to look around, I might come back. I don't know. I don't know and I don't BS, its as simple as that. I might come back I might not for the shoes. I'm an informed shopper and I next to NEVER buy things on impulse. Then his attitude changed. He starts giving me this schpeel about how they're a high end running store and they take pride in fitting their customers with shoes and if I don't buy the shoes right then and there he was going to have to charge me $20 for the less than 10 minutes of time and two pairs of shoes I tried on. I asked him if he was freakin kidding me. The lady manager had to come over.. APPARENTLY, on the OTHER SIDE of the boxes of shoes he was stacking next to me was a sheet of laminated PAPER that said about this policy, in a not so very large font size. Okay so why did he NOT tell me about this when he asked me if I had ever been in the store? I clearly said no. Why did he let me walk in front of him and and spend the two minutes looking at my feet and not tell me this? I paid the $20 and left. And I know they talked about me when I left.. you could feel it in the air as I was paying. And I just know they were all like "Oh I hate when people do that.. " when in reality they should LOVE it.. $20 PURE PROFIT for under 10 minutes of time! They didn't tell me about this upfront and they stacked the shoes next to the piece of paper that said this. I couldn't even see it!
So I was thinking should I file a report with like BBB? I think $20 is a lot of money for merely trying on a pair of shoes and less than 10 minutes of time especially since I wasn't told about it upfront. I'm a girl and I've tried on my fair share of shoes in my lifetime and NEVER been charged for trying them on.

What do you guys think I should do? Nothing, something? I might just let it go.. but for right now I'm Mad

Sorry I meant to click the RANT icon not chat.. I don't know how that happened.
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Joined May 2006
the one and only :)
> bubble2 3,373 Posts
472 Reputation
Slinger
06-22-2007 at 12:19 PM.
06-22-2007 at 12:19 PM.
Quote from Ray Nagin :
They charge news people $50.
And no informative poster strikes again.
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Joined Jan 2007
Permanently Banned
> bubble2 4,620 Posts
116 Reputation
Timmmmy
06-22-2007 at 12:19 PM.
06-22-2007 at 12:19 PM.
Quote from z2g :
By the way, please tell us the name of this store!
https://slickdeals.net/forums/showpost.php?p=6988355&postcount=12
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Joined Sep 2006
IVIodel citizen
> bubble2 19,431 Posts
836 Reputation
Fallacy
06-22-2007 at 12:19 PM.
06-22-2007 at 12:19 PM.
Quote from z2g :
By the way, please tell us the name of this store!
The human race

http://www.humanracesports.com/locations.php
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Joined Jun 2006
L8: Grand Teacher
> bubble2 3,281 Posts
756 Reputation
Original Poster
PhoebesMeow
06-22-2007 at 12:20 PM.
06-22-2007 at 12:20 PM.
I know. I am a sucker for paying and I wish I could go back and not have paid but I figured it was the easier thing to do. I'm a major sucker. I'm not denying that... Now I know better.. I've just NEVER encountered something like this. After all I was in a running store, damn I should have just started running.
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Joined Aug 2003
The Flying Dutchman
> bubble2 7,486 Posts
38 Reputation
Benno123
06-22-2007 at 12:20 PM.
06-22-2007 at 12:20 PM.
Quote from afusinatto :
Orland Park isn't that far away from me, I could go there. Thumbsup
What are you waiting for, go and kick ass woot
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Joined Jan 2007
Permanently Banned
> bubble2 4,620 Posts
116 Reputation
Timmmmy
06-22-2007 at 12:20 PM.
06-22-2007 at 12:20 PM.
Quote from IVIax :
That's a tough sell though. Not all CC transactions are for merchandise. It could be for a service. They charged $20 for a service (to examine how she walks). So even though the receipt says merchandise, it's a long stretch that the CC would do anything about it based on that.
Discover is very good about reversing charges. I have had charges reversed even though I had a signed receipt.
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Joined Jul 2005
L10: Grand Master
> bubble2 10,159 Posts
z2g
06-22-2007 at 12:21 PM.
06-22-2007 at 12:21 PM.
Quote from Ray Nagin :
That only works in the real world, not fantasyland.
I'm not sure what you're saying...if you're agreeing with me or not.

But, I can say that I've worked in retail for many years while in school. And, I know for a fact that store security can't touch you in CA. Also, you don't even have to open your bags for them when you exit the store if the sensor machine goes off!
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Joined Jan 2005
Pants down, always
> bubble2 11,702 Posts
1,770 Reputation
stimpy
06-22-2007 at 12:22 PM.
06-22-2007 at 12:22 PM.
I'm glad my local lingerie store doesn't charge for "try ons" - I'd go broke in a dang hurry, I'll tell ya that right now. Blush3
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Joined Jun 2006
Terry Wrist
> bubble2 3,776 Posts
463 Reputation
myselfdotcom
06-22-2007 at 12:22 PM.
06-22-2007 at 12:22 PM.
when you even pay them....i would just walk out..a
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Joined Dec 2005
My # is bigger than yours
> bubble2 37,387 Posts
6,517 Reputation
SnakePlisken
06-22-2007 at 12:22 PM.
06-22-2007 at 12:22 PM.
Do you still have your receipt? Tell them you are not satisfied with trying on those shoes so you want your money back, here's their policy:
http://www.humanracesports.com/on...licies.php

We want you to be happy with your purchase from us! If for any reason you are not satisfied, you may return your purchase with receipt within 14 days for exchange or store credit. Returned items must be in brand new condition with all original tags or other accessories included. Any item that has been used, or damaged will be refused. Shipping charges for items returned are the responsibility of the customer.

If you have purchased shoes from us, try them on and walk or run on a carpeted surface. Please be considerate- if returning a pair of shoes, please use the original shipping container or a separate box. Please do not simply use the shoe box. This damages the product.
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Joined Jul 2005
L10: Grand Master
> bubble2 10,159 Posts
z2g
06-22-2007 at 12:23 PM.
06-22-2007 at 12:23 PM.
Quote from S50 :
https://slickdeals.net/forums/showpost.php?p=6988355&postcount=12
I totally missed that! I thought it was part of her signature!Smilie

By the way, I think EVERYONE should go on their website and complain about this policy. Maybe if they get a couple hundred complaints about it, they'll change their policy.
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Joined Jun 2005
L6: Laser Lotus
> bubble2 21,668 Posts
1,409 Reputation
shhaggy
06-22-2007 at 12:24 PM.
06-22-2007 at 12:24 PM.
I'd have charged it and done a chargeback. It's a stupid policy but it IS their policy. If you attempt to walk out it's stealing, whether the policy is unfair or not. Just pay under duress and then complain to anyone who will listen later.

What would have stopped you from simply buying the shoes and then returning them an hour later though?
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Last edited by shhaggy June 22, 2007 at 12:24 PM.
Joined Jan 2007
Permanently Banned
> bubble2 4,620 Posts
116 Reputation
Timmmmy
06-22-2007 at 12:25 PM.
06-22-2007 at 12:25 PM.
Quote from Ray Nagin :
Do you still have your receipt? Tell them you are not satisfied with trying on those shoes so you want your money back, here's their policy:
http://www.humanracesports.com/onlinepolicies.php
Now that's some good thinking there! You have a nice lawsuit on your hands if they don't abide by their own policy.
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Joined Dec 2005
My # is bigger than yours
> bubble2 37,387 Posts
6,517 Reputation
SnakePlisken
06-22-2007 at 12:25 PM.
06-22-2007 at 12:25 PM.
Quote from shhaggy :
I'd have charged it and done a chargeback. It's a stupid policy but it IS their policy. If you attempt to walk out it's stealing, whether the policy is unfair or not. Just pay under duress and then complain to anyone who will listen later.

What would have stopped you from simply buying the shoes and then returning them an hour later though?
What if their policy was you bending over naked so the manager can play hide the sausage?
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Joined Jan 2007
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> bubble2 4,620 Posts
116 Reputation
Timmmmy
06-22-2007 at 12:25 PM.
06-22-2007 at 12:25 PM.
Quote from z2g :
I totally missed that! I thought it was part of her signature!Smilie
It's OK, I'll let it slide this time.
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