Joined Jun 2006
L8: Grand Teacher
Forum Thread
I was just CHARGED for trying on a pair of shoes. UPDATE ON POST #431
June 22, 2007 at
12:00 PM
in
Chat
Okay so today I went into a running store to try on some shoes. I'm in the very BEGINNING of my search for new shoes and I just wanted to try on a few brands that were new to me and see if anything was going on with my foot. So I go into this store, the kid asks me if I'd ever been there before.. I said NO.. I said I was looking for shoes.. he says okay great and asks me to take walk in front of him for him to look at my stride/ gate. I do, it takes 2 minutes for him to determine that I'm mostly neutral/ slight overpronator. I try on TWO pairs of shoes. I tell him okay great, I'm going to look around, I might come back. I don't know. I don't know and I don't BS, its as simple as that. I might come back I might not for the shoes. I'm an informed shopper and I next to NEVER buy things on impulse. Then his attitude changed. He starts giving me this schpeel about how they're a high end running store and they take pride in fitting their customers with shoes and if I don't buy the shoes right then and there he was going to have to charge me $20 for the less than 10 minutes of time and two pairs of shoes I tried on. I asked him if he was freakin kidding me. The lady manager had to come over.. APPARENTLY, on the OTHER SIDE of the boxes of shoes he was stacking next to me was a sheet of laminated PAPER that said about this policy, in a not so very large font size. Okay so why did he NOT tell me about this when he asked me if I had ever been in the store? I clearly said no. Why did he let me walk in front of him and and spend the two minutes looking at my feet and not tell me this? I paid the $20 and left. And I know they talked about me when I left.. you could feel it in the air as I was paying. And I just know they were all like "Oh I hate when people do that.. " when in reality they should LOVE it.. $20 PURE PROFIT for under 10 minutes of time! They didn't tell me about this upfront and they stacked the shoes next to the piece of paper that said this. I couldn't even see it!
So I was thinking should I file a report with like BBB? I think $20 is a lot of money for merely trying on a pair of shoes and less than 10 minutes of time especially since I wasn't told about it upfront. I'm a girl and I've tried on my fair share of shoes in my lifetime and NEVER been charged for trying them on.
What do you guys think I should do? Nothing, something? I might just let it go.. but for right now I'm
Sorry I meant to click the RANT icon not chat.. I don't know how that happened.
So I was thinking should I file a report with like BBB? I think $20 is a lot of money for merely trying on a pair of shoes and less than 10 minutes of time especially since I wasn't told about it upfront. I'm a girl and I've tried on my fair share of shoes in my lifetime and NEVER been charged for trying them on.
What do you guys think I should do? Nothing, something? I might just let it go.. but for right now I'm

Sorry I meant to click the RANT icon not chat.. I don't know how that happened.
Add a Comment
Sorry, this thread is closed.
569 Comments
Your comment cannot be blank.
Sign up for a Slickdeals account to remove this ad.
I am appalled at the way some slick dealers have been encouraging others to harrass the store. The User who posted this had remedies available to her and continues to have remedies available to her including calling the owner of the store, writing a letter and asking for some kind of refund, and many others as pointed out.
Are you folks aware of the impact that a thread like this can have? Have many of you have called the store? I called and found out that that the man and his family are essentially under siege. I believe him because I talked with him for more than an hour and he was genuinely distressed by the calls from all over the country of an unpleasant nature making shrill accusations based on nothing more than something they read. I won't go into detail about the alleged incident involving the OP because by now, that is an entirely other issue, one that she can settle herself by calling the owner. He was very kind and took the time to explain his entire business to me including the policy in question.
However, this has now become about something other than one person's complaint. It has become a call to arms and that's just not right. Ask yourself, do you really know the facts? Do you know them well enough to justify trying to cause harm to a business and its owner? I think not.
What I do ask is for those of you with time on your hands to consider the impact your calls and threats are having on a small business. Someone posted the guy's charity email and apparently slick dealers and guests flooded that box with taunts and threats. In talking to the owner, I learned that even his family has been impacted. He is a small business owner just trying to make a living. If there was or is an issue with the OP, the OP has been given good advice as to how to address it. If indeed the Chicago Sun Times is involved, she will have her 15 minutes of fame. When I called the Chicago Sun Times, they told me they were not doing a story on this issue but then, maybe they just haven't scheduled it yet.
I say let it drop. Stop calling the store. Stop emailing the guy. Stop going into the store and and hassling salespeople. let the OP and the reporter sort this out or better yet, let the OP deal with the store directly. Something that doesn't appear to have happened.
Just remember, anyone can post anything on the net for whatever reason. I would discourage other consumers from posting such rants on slick deals until AFTER they have tried to resolve the issue or if you need advise on how to resolve it, refrain from naming the business until after an attempt has been made to resolve the issue. The kind of harrassment that this thread has unleashed may in fact be criminal.
I know we all hate getting ripped off. However, after reading this ENTIRE thread, I am not convinced that anyone has been ripped off nor am I convinced that the issue is worth attention it has received.
I KNOW that the phone calls, threats and emails as well as hassle visits to the store are totally uncalled for and I call on the OP to denounce the harrassment of this man and his family and to ask you all to stop it. It's the least she can do.
I NEVER asked ANYONE to call and harrass the store. WHY DON'T YOU GO OVER THE THREAD AND SEE THAT!? In fact I'd rather they not but its a free country and if they wanted to call, they called. Don't know the facts of what happened? Right, hun, I'm lying. Totally. What I said happened. It's as simple as that. WHY would I have EVER knowingly sat down for a $20 shoe fitting? Are you nuts? And YES, the CHICAGO SUN TIMES THE FIXER, is getting facts on my story and sending the store an email. What is your problem that you're so deeply involved in this and it has nothing to do with you? I was REALLY mad the day it happened and I came here to RANT, HENCE THE REASON THERE'S A RANT ICON. I literally posted that within the hour that I had come home from the store.
You spoke to this store owner for an hour, and then called the news? I'm sure they don't keep tabs on EVERY possible angle of EVERY story they're considering, but damn woman you have WAY to much time on your hands.
I am appalled at the way some slick dealers have been encouraging others to harrass the store. The User who posted this had remedies available to her and continues to have remedies available to her including calling the owner of the store, writing a letter and asking for some kind of refund, and many others as pointed out.
Are you folks aware of the impact that a thread like this can have? Have many of you have called the store? I called and found out that that the man and his family are essentially under siege. I believe him because I talked with him for more than an hour and he was genuinely distressed by the calls from all over the country of an unpleasant nature making shrill accusations based on nothing more than something they read. I won't go into detail about the alleged incident involving the OP because by now, that is an entirely other issue, one that she can settle herself by calling the owner. He was very kind and took the time to explain his entire business to me including the policy in question.
However, this has now become about something other than one person's complaint. It has become a call to arms and that's just not right. Ask yourself, do you really know the facts? Do you know them well enough to justify trying to cause harm to a business and its owner? I think not.
What I do ask is for those of you with time on your hands to consider the impact your calls and threats are having on a small business. Someone posted the guy's charity email and apparently slick dealers and guests flooded that box with taunts and threats. In talking to the owner, I learned that even his family has been impacted. He is a small business owner just trying to make a living. If there was or is an issue with the OP, the OP has been given good advice as to how to address it. If indeed the Chicago Sun Times is involved, she will have her 15 minutes of fame. When I called the Chicago Sun Times, they told me they were not doing a story on this issue but then, maybe they just haven't scheduled it yet.
I say let it drop. Stop calling the store. Stop emailing the guy. Stop going into the store and and hassling salespeople. let the OP and the reporter sort this out or better yet, let the OP deal with the store directly. Something that doesn't appear to have happened.
Just remember, anyone can post anything on the net for whatever reason. I would discourage other consumers from posting such rants on slick deals until AFTER they have tried to resolve the issue or if you need advise on how to resolve it, refrain from naming the business until after an attempt has been made to resolve the issue. The kind of harrassment that this thread has unleashed may in fact be criminal.
I know we all hate getting ripped off. However, after reading this ENTIRE thread, I am not convinced that anyone has been ripped off nor am I convinced that the issue is worth attention it has received.
I KNOW that the phone calls, threats and emails as well as hassle visits to the store are totally uncalled for and I call on the OP to denounce the harrassment of this man and his family and to ask you all to stop it. It's the least she can do.
I am appalled at the way some slick dealers have been encouraging others to harrass the store. The User who posted this had remedies available to her and continues to have remedies available to her including calling the owner of the store, writing a letter and asking for some kind of refund, and many others as pointed out.
Are you folks aware of the impact that a thread like this can have? Have many of you have called the store? I called and found out that that the man and his family are essentially under siege. I believe him because I talked with him for more than an hour and he was genuinely distressed by the calls from all over the country of an unpleasant nature making shrill accusations based on nothing more than something they read. I won't go into detail about the alleged incident involving the OP because by now, that is an entirely other issue, one that she can settle herself by calling the owner. He was very kind and took the time to explain his entire business to me including the policy in question.
However, this has now become about something other than one person's complaint. It has become a call to arms and that's just not right. Ask yourself, do you really know the facts? Do you know them well enough to justify trying to cause harm to a business and its owner? I think not.
What I do ask is for those of you with time on your hands to consider the impact your calls and threats are having on a small business. Someone posted the guy's charity email and apparently slick dealers and guests flooded that box with taunts and threats. In talking to the owner, I learned that even his family has been impacted. He is a small business owner just trying to make a living. If there was or is an issue with the OP, the OP has been given good advice as to how to address it. If indeed the Chicago Sun Times is involved, she will have her 15 minutes of fame. When I called the Chicago Sun Times, they told me they were not doing a story on this issue but then, maybe they just haven't scheduled it yet.
I say let it drop. Stop calling the store. Stop emailing the guy. Stop going into the store and and hassling salespeople. let the OP and the reporter sort this out or better yet, let the OP deal with the store directly. Something that doesn't appear to have happened.
Just remember, anyone can post anything on the net for whatever reason. I would discourage other consumers from posting such rants on slick deals until AFTER they have tried to resolve the issue or if you need advise on how to resolve it, refrain from naming the business until after an attempt has been made to resolve the issue. The kind of harrassment that this thread has unleashed may in fact be criminal.
I know we all hate getting ripped off. However, after reading this ENTIRE thread, I am not convinced that anyone has been ripped off nor am I convinced that the issue is worth attention it has received.
I KNOW that the phone calls, threats and emails as well as hassle visits to the store are totally uncalled for and I call on the OP to denounce the harrassment of this man and his family and to ask you all to stop it. It's the least she can do.
To ask people to not to react to unreasonable store policy is not going to happen.
You know this whole thread is documented, NEVER did I ask anyone to call or harrassment. I'm not a lounge regular, but I'm a regular of this board. I NEVER imagined this would have come to this but you know what? I think the owner is now realizing it was only a matter of time that he could charge people $20 for trying on shoes and not tell them up front before someone fought back. Its just as simple as that. I WAS RIPPED OFF. Had I have been AWARE of this upfront, that would be different.
And for whatever reason NualasMom wants to make me out to be a liar about this I don't know, but I JUST faxed Stephanie Zimmerman the receipt and info she needed YESTERDAY at 5.. so saying that the Chicago Sun Times isn't doing a story on this is completely pointless.
Sign up for a Slickdeals account to remove this ad.
You know this whole thread is documented, NEVER did I ask anyone to call or harrassment. I'm not a lounge regular, but I'm a regular of this board. I NEVER imagined this would have come to this but you know what? I think the owner is now realizing it was only a matter of time that he could charge people $20 for trying on shoes and not tell them up front before someone fought back. Its just as simple as that. I WAS RIPPED OFF. Had I have been AWARE of this upfront, that would be different.
And for whatever reason NualasMom wants to make me out to be a liar about this I don't know, but I JUST faxed Stephanie Zimmerman the receipt and info she needed YESTERDAY at 5.. so saying that the Chicago Sun Times isn't doing a story on this is completely pointless.
Any thinking person reading this thread was free to investigate her charges. i did so. The paper claimed they knew NOTHING about it but I added that often Newspapers don't know for sure if a story is being covered until; its scheduled to run.
My angle? I am a writer. I often cover consumer affairs locally where I live. I smelled a story so I pursued it.
I DID ask the owner about the policy and he explained it to me at length. The policy exists but it is not quite as the OP portrayed it. I asked him if the woman who was charged had filed a complaint with the store and he said no, b ut that he had been the recipient of dozens of threatening calls that have frightend his family.
PhoebesMeow, you can stop this criminal harrassment of the man and his business by stating without any other snide remarks to me the following:
>>>I, PhoebesMeow respectfully ask all readers of this thread to leave this business and family alone and let me pursue my remedies via the Chicago Sun Times and via my own direct contact with the vendor. I beg you not to engage in any criminal acts on my behalf and to stop emailing and calling this guy.<<<
That's all you have to do PhoebesMeow. If you don't, people may presume that you wish them to continue. You don't want to be responsible for their acts do you? Disown them now and make sure everyone knows you don't approve. People are assuming you DO approve and are acting on your behalf with or without your knowledge. Do the right thing. Pursue this privately and then report back AFTER it is resolved. Nothing will be resolved if the guy's store is under siege.
I live in California and have written about internet bullying. This thread falls into that category. One person posts a rant, others suggest good options to resolve while some suggest harrassment. Cooler heads don't prevail and soon dozens of people are calling for harassment of the store all based on the mere allegation of some misdeed. I don't know PhoebesMeow, but I'd like to think she would never have posted here if she had known it would lead to this kind of bullying and harassment. She has the power to stop it just as easily as it started. Use that power only for good!
Any thinking person reading this thread was free to investigate her charges. i did so. The paper claimed they knew NOTHING about it but I added that often Newspapers don't know for sure if a story is being covered until; its scheduled to run.
My angle? I am a writer. I often cover consumer affairs locally where I live. I smelled a story so I pursued it.
I DID ask the owner about the policy and he explained it to me at length. The policy exists but it is not quite as the OP portrayed it. I asked him if the woman who was charged had filed a complaint with the store and he said no, b ut that he had been the recipient of dozens of threatening calls that have frightend his family.
PhoebesMeow, you can stop this criminal harrassment of the man and his business by stating without any other snide remarks to me the following:
That's all you have to do PhoebesMeow. If you don't, people may presume that you wish them to continue. You don't want to be responsible for their acts do you? Disown them now and make sure everyone knows you don't approve. People are assuming you DO approve and are acting on your behalf with or without your knowledge. Do the right thing. Pursue this privately and then report back AFTER it is resolved. Nothing will be resolved if the guy's store is under siege.
I live in California and have written about internet bullying. This thread falls into that category. One person posts a rant, others suggest good options to resolve while some suggest harrassment. Cooler heads don't prevail and soon dozens of people are calling for harassment of the store all based on the mere allegation of some misdeed. I don't know PhoebesMeow, but I'd like to think she would never have posted here if she had known it would lead to this kind of bullying and harassment. She has the power to stop it just as easily as it started. Use that power only for good!
Feeling better JB007?
Feeling better JB007?
I live in California and have written about internet bullying. This thread falls into that category. One person posts a rant, others suggest good options to resolve while some suggest harrassment. Cooler heads don't prevail and soon dozens of people are calling for harassment of the store all based on the mere allegation of some misdeed. I don't know PhoebesMeow, but I'd like to think she would never have posted here if she had known it would lead to this kind of bullying and harassment. She has the power to stop it just as easily as it started. Use that power only for good!
Why didn't you ask the store owner if he would refund the $20? Why didn't you ask him how he could train his employees to be a bit more customer friendly so that if a customer balks at paying $20 they can back off?
You could have used your power to better the situation by relaying to us what the store owner is willing to do to make things right. Instead you are focusing on what Phoebe and other people are doing...
Sign up for a Slickdeals account to remove this ad.
I personally am glad the OP posted, people and consumers have the right to know. No, they have the obligation to know, it's a buyer beware market. There are unscrupulous retailers out there, why else would there be laws regulating retail. She had every right to post and name the store even though that wasn't her intent in the first post. Truth is always a defense.
The reason this post became controversial is not over $20 but principle and it makes for great discussion.
Personal opinion here, I don't think the sign is legal to begin with and the reason being is it's not "reasonable and customary." Imagine going to shoe outlet stores and having them charge you for fitting. So as long as everything happened the OP said is truthful, she has no worries.
What others do can not be illegal either and the store owner has recourse against anyone who does something illegal against him.
No I've not called or visited but if it happened to me, I feel this one enough to sue for the $20 just out of principle. Which is something I've never done before but I'm certainly capable of it.
I see far too many people enter into contracts which they are unaware of the consequences. It happens in purchases, leases, relationships, credit cards, doctor visits and checking your wifes mink coat in a coat check room at your favorite restaurant Then after a great dinner they tell you sorry ma'am we cant seem to find your coat. You say what!!! they tell you to look at the back of your check ticket and it says "not responsible for articles lostt or stolen." the question becomes do you have recourse.
He made the policy and IMO it's a bad one, we see the reasons why.