Joined May 2010
L3: Novice
Forum Thread
amazon closed my account
August 31, 2013 at
11:26 PM
in
Question
(2)
Got a email that amazon closed my account, due to recieving a refund on 2 orders I returned due to the items were not working so they closed my account, and I had a lot of money in my account still from my surveys, now im out so much money, does anyone know how I can get my money I contacted them and they said I maynot be able to get it back
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Speaking of crap, I found this: http://webcache.google
Your second shipment was also a damaged return?
This would definitely raise a concern if I were selling you this stuff.
You admit to breaking the bed frame yourself and then you tried to return it for a refund?
Your second shipment was also a damaged return?
This would definitely raise a concern if I were selling you this stuff.
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Not sure if it's still in practice or not but I know you could only make one return every certain number of months. I've returned two items before but it was over a two year period.
Were you nasty with the seller by chance? Explain more please
you can return whatever you want and amazon will take care of you if you are a good customer… this year alone i have had 12 boxes stolen from my doorstep and amazon has GLADLY reshipped items without a fuss….
amazon cares about making money and as long as you are buying enough they will take care of you
I am so very sorry that happened to you Haileysmom, sincerely. Folks outside of Our "survey/amazon" world just wouldnt understand. Really pulling for You that you get some type of resolution to this.
this doesn't mean don't use gift cards, it means that the more credit/cash you spend the safer your account is..
Hello,
Thanks for sharing your thoughts regarding the cancellation of your Amazon.com customer account.
We understand your viewpoint, and we're sorry that you're so disappointed by our decision. We closed the account due to your return.
As mentioned in our Conditions of Use: "Amazon reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion."
You can review our Conditions of Use in their entirety here:
www.amazon.com/conditionsofuse
Please know, any attempt to open a new account will result in the same action.
Regarding your gift card balance, I see that one of my colleagues is following up with your account and as soon as we receive an update we'll contact you regarding the same.
Your account will stay closed, and we won't be providing any additional insight on this matter. Any further inquiries on this must be directed to [email protected].
We respect your opinions and value your feedback. Thanks for your understanding.
Best regards, Account Specialist
Thank you. Amazon.com
# orders: 433
total $ spent: $11,010
# Refunds: 3 (1 wrong item ordered, 1 price match, 1 broken item received)
# Returns: 4 (1 was same wrong item as listed above, 1 was also the broken item above, and 2 were for items lost in transit by ups before being delivered)
# orders: 433
total $ spent: $11,010
# Refunds: 3 (1 wrong item ordered, 1 price match, 1 broken item received)
# Returns: 4 (1 was same wrong item as listed above, 1 was also the broken item above, and 2 were for items lost in transit by ups before being delivered)
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Go to your account and under order history click download reports. There you can generate the reports.