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Bank of America Privacy Assist - FULL Refund for YEARS of Service

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What's up guys. This is my first Slickdeal and I hope it's considered a Slickdeal; I really felt it was.

For those of you that have Bank of America's Privacy Assist credit monitoring service, be aware that they recently had a massive lawsuit against them that is forcing them to refund $700M+ to Privacy Assist customers. Note: If you have ever had any of their other "credit monitoring" services, you should be eligible for a refund as well.

I found this out last night when I decided to cancel the service (I was looking for ways to save $10/month here and there) and Google'd for their number.

Canceling was very easy and all I did was mention that I read about a recent lawsuit filed against them and asked if I was entitled to any refund. The kind lady informed me that I would be refunded for my full 74 months of service ($12.99/month, $961.26 total refund). It hasn't hit my account yet but I was in shock.

1.800.516.9561
(Monday through Friday 8:00 a.m. - 11:00 p.m., and Saturdays 9:00 a.m. - 6:00 p.m. Eastern)

Bank of America Privacy Assist Customer Service
P.O. Box 220510
Chantilly, VA 20153-0510

Lawsuit article: http://www.latimes.com/business/l...story.html
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Created 07-29-2014 at 05:54 AM by StealthPyro
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Last Edited by getevlcted July 30, 2014 at 09:32 AM
Just some info for SD members
There are many class suits that may you have missed out on if you did not know about them.
BOA has about 4.
Some I have been compensated for: Naked Juice, Kashi Cereal, TurboTax, Honeywell, Popchips, Traders Joe's, Emergen-C....
There are 100's of others going on.
I have got checks from these as well as many free products. (Like 16 bags of Alexia French Fries)
Some suit do not require any proof of purchase, some pay out better with proof.
I am signed up with a site (I have no affiliation, they have no referral program, just info for you guys)
IMO: Just found it to be the best and they seem to stay on top of every suit going on.
Sign up and get email updates of all current class suits.
You won't regret spending the time searching the site.
There is money in them dar classy suits!
Linky [topclassactions.com]

^^^ This website displayed my password in plaintext over html :[

106 Comments

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Joined Sep 2011
L4: Apprentice
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#3
so i had privacy guard back in 2005... any site that speaks of this litigation? will that far back apply? news article said beginning since 2000, but no mention of reimbursement for prior services.
i'll need to dig for my statements just in case.
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Joined Nov 2011
Ibuy Iuse Iflip
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#4
You guys pay for something like this. Spending ~$13 a mo seems to be an awful lot of money for credit monitoring. Creditkarma does that for free, no?
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#5
Quote from sdahl1
:
You guys pay for something like this. Spending ~$13 a mo seems to be an awful lot of money for credit monitoring. Creditkarma does that for free, no?
CreditKarma has 200+ complaints on BBB, no thanks. BoA was at least my primary bank. It was a neat service. Your credit scores for all 3 bureaus were updated regularly and you can see a list of all of your credit accounts, including previous ones that are still on record. Any time a new credit account was opened in your name, you'd get an e-mail letting you know. Apparently Consumer Protection disagrees with the service and BoA's ways of handling cancellations/sign-ups; if you search around you'll see complaints of how annoying they made the cancellation process in the past.
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Joined Mar 2007
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#6
Quote from sdahl1
:
You guys pay for something like this. Spending ~$13 a mo seems to be an awful lot of money for credit monitoring. Creditkarma does that for free, no?
Lol credit karma can't touch what a legit service like USAA or somewhere else can do for that little cost.
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Joined Dec 2009
That feel when slick deal
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#7
i would trust transunions free credit history report over credit karma anyday. i've used credit karma and it's "legit" but i just cant help but feel like it's a good target for overseas hackers. so i closed my account.
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Joined Oct 2008
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#8
Quote from sdahl1
:
You guys pay for something like this. Spending ~$13 a mo seems to be an awful lot of money for credit monitoring. Creditkarma does that for free, no?
CK is good, but not great.

It'll "monitor", but everything else cannot be taken too seriously honestly on that site. For example, Lexington Law just told me of a collection agency that dinged my credit this month. CK hasn't yet. Every day counts in challenging random agencies who try to extort you - even for $50 like this one is! The quicker you can go "get off my lawn and prove I owe it!" the quicker they'll run for the hills.

CK told me my credit score was like 625 when I was going to buy a car. Went to the dealership....it was 40 points less!

I can't trust CK. Maybe you can.
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#9
Where is the link to file a claim? No link, not a slick deal!
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#10
Quote from MIAMIGUY305
:
Where is the link to file a claim? No link, not a slick deal!
I called Privacy Assist and they said they are not aware of any such things. Is there any specific number we need to call?
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#11
Quote from qingdom
:
so i had privacy guard back in 2005... any site that speaks of this litigation? will that far back apply? news article said beginning since 2000, but no mention of reimbursement for prior services.
i'll need to dig for my statements just in case.
Privacy Guard or Privacy Assist? They seem to be two different things and if so, Privacy Guard probably has its own contact number.

Quote from MIAMIGUY305
:
Where is the link to file a claim? No link, not a slick deal!
There is no way to cancel/file a claim online, which is why I said I just Googled their number to call. I'm from Miami myself btw. Sorry for not providing a number though, here it is:

1.800.516.9561
(Monday through Friday 8:00 a.m. - 11:00 p.m., and Saturdays 9:00 a.m. - 6:00 p.m. Eastern)

Bank of America Privacy Assist Customer Service
P.O. Box 220510
Chantilly, VA 20153-0510

Quote from prabhup
:
I called Privacy Assist and they said they are not aware of any such things. Is there any specific number we need to call?
They are either misinformed or lying. Try just calling back and speaking to someone else. It'll probably help if you make it seem like you didn't know you even had the service. I personally experienced a no-hassle cancellation when I said "I'd like to cancel my service, and I recently read about a lawsuit against Bank of America that entitles me to some sort of refund, can you look into that?" She put me on hold for 2 minutes and then said a full refund of ~$961.26 would be credited within a day or two, and gave me a confirmation number. Worst case scenario, you can probably contact the Consumer Protection Bureau and have them help.

My account now says:

Attention:
The Privacy Assist® account you are currently logged in to is cancelled or expired. If you have questions, please contact customer service at 1.800.516.9561, Monday through Friday 8 a.m. to 11 p.m., and Saturday, 9 a.m. to 6 p.m. Eastern.

So I believe it is going fine so far. When the money hits my account I'll post a screenshot of the refund Big Grin They said it'll take a day or two.
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Last edited by StealthPyro July 29, 2014 at 10:19 AM.
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#12
What's a good reasonably priced alternative?
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Joined Nov 2012
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#13
OP, congrats on stumbling across almost 1k
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Joined Jul 2006
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#14
Quote from StealthPyro
:
What's up guys. This is my first Slickdeal and I hope it's considered a Slickdeal; I really felt it was.

For those of you that have Bank of America's Privacy Assist credit monitoring service, be aware that they recently had a massive lawsuit against them that is forcing them to refund $700M+ to Privacy Assist customers.

I found this out last night when I decided to cancel the service (I was looking for ways to save $10/month here and there) and Google'd for their number.

Canceling was very easy and all I did was mention that I read about a recent lawsuit filed against them and asked if I was entitled to any refund. The kind lady informed me that I would be refunded for my full 74 months of service ($12.99/month, $961.26 total refund). It hasn't hit my account yet but I was in shock.

1.800.516.9561
(Monday through Friday 8:00 a.m. - 11:00 p.m., and Saturdays 9:00 a.m. - 6:00 p.m. Eastern)

Bank of America Privacy Assist Customer Service
P.O. Box 220510
Chantilly, VA 20153-0510

Lawsuit article: http://www.latimes.com/business/l...story.html
I spend more then 3yrs with them.. I canceled about 10month ago.. Am i entitle for full 3yrs of refund?? I was get charged for 12.99 from CC on every months without getting shut service.. I'm glad im here this. HOw can i speak to them and ensure for full refund since I cancel with them about 10months ago.
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Joined Jan 2013
L9: Master
4,038 Posts
#15
Quote from takhyon
:
What's a good reasonably priced alternative?
None really, because you pay for what you get. I know it's a clesha, but it's true.
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