Joined May 2013
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Forum Thread
Be wary of VIP Outlet (vipoutlet.com)
May 3, 2016 at
04:25 AM
in
Review
Thread Details
Last Edited by iIIusive May 3, 2016 at 06:01 AM
Hey, guys. A while back, someone posted about a New 3DS deal from a new store called VIP Outlet, and there's been a few other topics related to the site that have posters with a decent amount of feedback/posts saying they had no trouble using them.
Anyway, I saw that the New 3DS listed above went back up on their site a few days ago and decided to take a chance on it (using a temporary virtual card number, of course), but my order was literally cancelled within a few seconds of placing it. I didn't think it was a big deal at the time, especially since the 3DS listing in question completely disappeared from their site after I tried ordering it, but I was checking my credit card account this morning and noticed that they still charged me for it. I don't doubt that I'll have no trouble getting it overturned, but it's still a minor hassle and obviously doesn't speak well for the trustworthiness of their site.
If anyone else notices a good-looking deal from them posted on here, be wary (if the fact that it's a new site didn't set off any warning bells already!). Here are screenshots of my cancellation email (note the date) and the charge that showed up on my credit card a few days later, if anyone would like proof of what I'm claiming:
Anyway, I saw that the New 3DS listed above went back up on their site a few days ago and decided to take a chance on it (using a temporary virtual card number, of course), but my order was literally cancelled within a few seconds of placing it. I didn't think it was a big deal at the time, especially since the 3DS listing in question completely disappeared from their site after I tried ordering it, but I was checking my credit card account this morning and noticed that they still charged me for it. I don't doubt that I'll have no trouble getting it overturned, but it's still a minor hassle and obviously doesn't speak well for the trustworthiness of their site.
If anyone else notices a good-looking deal from them posted on here, be wary (if the fact that it's a new site didn't set off any warning bells already!). Here are screenshots of my cancellation email (note the date) and the charge that showed up on my credit card a few days later, if anyone would like proof of what I'm claiming:
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My daughter recommended this company. She thought they were a branch of the Walmart Empire and sold refurbished products that were returned to their stores. I have always had excellent service from Walmart, I hope VIP Outlet doesn't let me down.
The charge still hasn't been refunded, and it's been ten days now. Not a great way to build consumer confidence.
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Hello,
Thank you for your inquiry! All items sold by us are refurbished by us as well as other trusted professional refurbishment companies and are all done following the standards of the manufacturer. We test and recondition these products to ensure full functionality according to the original manufacturer's specifications. Our Grade A refurbished items that we sell look like new and function as new, they come in both original packaging and non-original packaging. These products include all of the accessories a new product would, with the exception of a manual which could be located on the manufacturer's website.
All of our products are covered by a 90-Day Warranty/30 Day Return Policy. If you would like to return your item and you are within 30 days of the purchase, and it is still in its original condition, you can request a return label and return the item. We provide a 90-Day Technical Warranty should anything go wrong with the functionality of this product.
I hope you enjoy your enjoy product and if by any means you have any questions please feel free to contact us at 888-792-7372 or email us at [email protected]. I hope this message answered all of your questions. Have a Great day.
We are sorry for the confusion we might have caused you. I would like to let you know that Walmart can not provide a refund but we can assist you with that directly. Our warranty is 90 days for any technical malfunctions and we also provide a 30 day return policy for any reason the customer decides. We will also provide a pre paid shipping label once the customer contacts us or submits an RMA claim at rma.vipoutlet.com. Upon the order being returned to us a full money refund can be issued by Walmart.com to the original form of payment.
My name is Edwin and I will be glad to help you from here on out. Please contact us at 888-792-7372 or you can email us at [email protected]. Our hour of Operations are from 8:30am to 8pm EST. Thank you and I look forward to hearing from you so we could resolve this issue.
Order number 5861792682290 from Walmart.com
Im requesting a return label from them.
[email protected]
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I just bought purchased the Vizo E55-E2 from them a few weeks ago. I received the E55-E1 instead, which uses IPS panels rather than VA.
I've wrote them a few different times, through the retailer (Newegg) and their actual email and haven't heard back. Hope we can resolve this issue, but sending out the wrong product (it clearly says E1 on the box and clearly says E2 on the product listing) doesn't look good for them. Hoping it is just some kind of misunderstanding or mistake.