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Be wary of VIP Outlet (vipoutlet.com)

319 163 May 3, 2016 at 04:25 AM in Review
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Last Edited by iIIusive May 3, 2016 at 06:01 AM
+7 Deal Score
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Hey, guys. A while back, someone posted about a New 3DS deal from a new store called VIP Outlet, and there's been a few other topics related to the site that have posters with a decent amount of feedback/posts saying they had no trouble using them.

Anyway, I saw that the New 3DS listed above went back up on their site a few days ago and decided to take a chance on it (using a temporary virtual card number, of course), but my order was literally cancelled within a few seconds of placing it. I didn't think it was a big deal at the time, especially since the 3DS listing in question completely disappeared from their site after I tried ordering it, but I was checking my credit card account this morning and noticed that they still charged me for it. I don't doubt that I'll have no trouble getting it overturned, but it's still a minor hassle and obviously doesn't speak well for the trustworthiness of their site.

If anyone else notices a good-looking deal from them posted on here, be wary (if the fact that it's a new site didn't set off any warning bells already!). Here are screenshots of my cancellation email (note the date) and the charge that showed up on my credit card a few days later, if anyone would like proof of what I'm claiming:

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mheinrsm
12-15-2017 at 12:06 PM.
12-15-2017 at 12:06 PM.
I ordered an Apple iPod seventh generation nano. I received it on July 25, 2017. It worked fine up until a few days ago. By my count, that is about 135 to 140 days of it working. I have called Walmart, and I have finally gotten a hold of someone at VIP outlet. They have informed me that their policy is a strict 90 days. So, I suppose I am out of luck. They barely acknowledged that I purchased the 2 year extended care plan. Rest of sure, I will not be ordering anything from them. I deal with dozens of people on a daily basis, and I am asked for my opinion on vendors and websites. I will be telling everyone I come across, I have already filed a claim with my credit card company, to dispute this purchase. Buyer BEWARE !!!
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Gabe2017
12-23-2017 at 12:57 AM.
12-23-2017 at 12:57 AM.
I came across VIP Outlet on eBay, and they have pretty good deals on consumer returned and refurbished products. They do however have a Noticeably large number of negative reviews which does raise some concerns which I hope a bit of researching clears up.

VIPs Arkansas location is 1205 n 6th St, Rogers Arkansas 72756. Headquarters 1-855-874-8741
20200 W Dixie Hwy,
Miami, FL 33180
goTRG Robot
Contact Us

This location is actually the recon group which is a wholesale liquidator/supply chain analytical b2c b2b something or other?

They advertise deals on Walmart, amazon, eBay, jet, staples, newegg, Groupon, and a few others im sure. Some of te buyers from VIP Outlet are dismayed to show the shipping location is different from the rogers Arkansas as seen on most of their profiles besides Facebook which shows the hallendal address.

This is due to the recon group also having fulfillment and return/re-ship centers in Blacksburg South Carolina & in florida. All of the locations if you google them - the properties will be under the recon group.

According to the recon groups website and a few YouTube videos they do an electronic refurbishment in their warehouses & resell them at a lower price.

One note to the eye of the company - you should focus firstly on setting parameters in which you'll resell customers products. from years of working in the energy and banking business, your product can speak volumes on the longevity of business. The reason why I say that is due to the long list of various names Recon Groups shadow seller VIP Outlet has had for the past decade and a half.

Other issues I do see on the thread may be mishandling from UPS/USPS/FEDEX.

Maybe this'll clear up some confusion here.
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Last edited by Gabe2017 December 23, 2017 at 01:11 AM.
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theman5
12-30-2017 at 07:44 AM.
12-30-2017 at 07:44 AM.
Wouldn't say they don't resolve things. My issue was resolved and I would buy from them again. There just isn't enough happy customers that go out of their way to say something good about a positive purchase experience, but when something bad happens, then you get a forum thread with a list of complaints. I had another tv purchase that went badly from another online merchant and they were very difficult to deal with
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LarueSzn
01-30-2018 at 12:58 PM.
01-30-2018 at 12:58 PM.
Bought a Samsung 4k tv from them in December of 2016. When I received it the screen was cracked and it was missing pieces. I contacted them and they sent me another one. It still works great. I'd buy from them again.
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LarueSzn
01-30-2018 at 01:02 PM.
01-30-2018 at 01:02 PM.
Quote from Has ehphone :
I ordered from them through eBay. Got a series 2 watch version 2. got a good price, shipped via priority mail. Got it quickly. was immaculate. with box and all accessories. even the power cable had not been used or opened. so, thus far I am happy. its still under warranty. I guess it depends on the item. But through eBay you have a lot of support from eBay if something goes wrong.
Quote from ehphone :
I ordered from them through eBay. Got a series 2 watch version 2. got a good price, shipped via priority mail. Got it quickly. was immaculate. with box and all accessories. even the power cable had not been used or opened. so, thus far I am happy. its still under warranty. I guess it depends on the item. But through eBay you have a lot of support from eBay if something goes wrong.
Has your watch held up since you purchased it?
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ehphone
01-30-2018 at 10:03 PM.
01-30-2018 at 10:03 PM.
Quote from LarueSzn :
Has your watch held up since you purchased it?

Yes, it has held up really well. I have been using it for probably a year? It is running great, been surfing, swimming and even in the shower with it. No problems.
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ThitChoLover
02-01-2018 at 03:41 PM.
02-01-2018 at 03:41 PM.
I ordered The Legend of Zelda: Breath of the Wild - Explorer's Edition Limited Edition (Nintendo Switch) from them and they sent me the cheaper regular version instead. Haven't heard back from their support yet
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Hithigon
02-07-2018 at 03:20 PM.
02-07-2018 at 03:20 PM.
Hello, everyone.
This is my first post on the site.

I'm posting because I was very surprised and pleased with the deal and the product I got from VIP Outlet.

I was recently shopping for a new iPad, as my mini was beginning to wear and no longer fit my needs.
The new (5th gen) iPad is a nice, affordable option, but I was also eyeing the 9.7" iPad Pro released in 2016. Used or refurbished models were available at more than the new iPad, but it is a more powerful product.
I was excited to find a refurbished Pro model from VIP Outlet on Amazon for $305. This was cheaper than the new iPad at $330, and much cheaper than a refurbished Pro through Amazon or Apple at about $450. So I ordered it.

THEN, I did a Google search for VIP Outlet, and this thread was the #3 search result.
Of course I was worried that the product that was in delivery would disappoint me.
When it arrived (via 2nd Day delivery, though I got the free shipping and was projected "7-14 days") I scrutinized it pretty closely. Cosmetically it was basically flawless. This was literally like new. Now, having used it and run some checks on the battery, I can pretty much confirm that it was either factory refurbished as stated with a new battery, or it is new or so like new that I can't tell the difference.

So... Buying through Amazon might make a difference, but I just wanted to report that my experience with VIP Outlet was very positive. I got what I wanted more quickly and at a much lower price than I expected with no problems whatsoever.

(They're well-rated as a seller on Amazon, so perhaps they've improved?)
Regardless, if you can find an especially good deal from these guys, I would say it's well worth a shot.

Thanks!
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CocoD7607
03-10-2018 at 11:56 AM.
03-10-2018 at 11:56 AM.
Be aware, i got two masonry bricks instead of a $3000 camera. What pos company. Can anyone please help me on what I can do?
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GREGnVEGAS53
03-11-2018 at 12:14 AM.
03-11-2018 at 12:14 AM.
Quote from MartinE6816 :
I ordered an Apple iPod seventh generation nano. I received it on July 25, 2017. It worked fine up until a few days ago. By my count, that is about 135 to 140 days of it working. I have called Walmart, and I have finally gotten a hold of someone at VIP outlet. They have informed me that their policy is a strict 90 days. So, I suppose I am out of luck. They barely acknowledged that I purchased the 2 year extended care plan. Rest of sure, I will not be ordering anything from them. I deal with dozens of people on a daily basis, and I am asked for my opinion on vendors and websites. I will be telling everyone I come across, I have already filed a claim with my credit card company, to dispute this purchase. Buyer BEWARE !!!
I know you made this post a few months ago already, and don't know if you already got a resolution to your issues with the iPod, but have you gone to the Apple website to check if your iPod is still covered under the AppleCare warranty? Here is the link where you can enter your serial number and check:
https://checkcoverage.apple.com/
If it's still covered you can open a service request and get it repaired or replaced directly from Apple here: https://getsupport.apple.com/. Just click "Music/iPod/iPod nano/Service Requests & Troubleshooting" and answer the questions to start the process & send in for repair.

I bought a used iPod nano 7th gen on eBay from a different seller (not VIP Outlet) really cheap that had a stuck power button (I was aware of it when I purchased it), but I had gotten the serial number from one of the listing photos prior to purchasing and when I checked AppleCare it was actually still under warranty, so I snatched it up for 15 bucks and when I got it in the mail I immediately went to the Apple Support site and got it replaced under warranty. They sent me a prepaid shipping box, I packed it up, sent it in and they sent me a refurbished one that was like brand new really quick. Apple has a great repair/ replacement service if yours is still covered. Hope this helps! Good luck!
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Last edited by GREGnVEGAS53 March 11, 2018 at 12:54 AM.
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ChauntillyM
03-22-2018 at 09:29 AM.
03-22-2018 at 09:29 AM.
I paid for an iPhone through vipoutlet.com on 3/5/18. I received an email with an tracking number from Fedex stating that my phone would be shipped by 3/8/18. It is now 3/22/18 and still no phone. When I called Fedex they said that the company created a label for shipping but never sent Fedex the phone to ship. I called Vipoutlet.com for 3 hours straight today and the automatic system keeps saying no one is available to take my call and hangs up on me. This is definitely bad business and I'm going to contact the BBB and the Attorney General Office If this isn't resolved ASAP. I suggest you all do the same.
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gcbiondi
03-28-2018 at 08:19 AM.
03-28-2018 at 08:19 AM.
VIP outlet is a scam. They never had any products they listed and they never refunded. Do yourself a favor Ashok elsewhere. It's a scam business.
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komolafeg
05-01-2018 at 09:15 PM.
05-01-2018 at 09:15 PM.
I ordered a refurbished samsung tablet 9.6" from this store through Geek/wish, in less than 5 days it shut down. Since then I've been back and forth sending messages and pictures to geek to process a refund or even an exchange but all to no avail. They provided a return shipment and label at first but was turned back at the post office because the label sent was for a small box shipment and the tablet could not apparently fit in a small box, reported the issue to Geek and its been dead silent from their end afterwards. This is quite unfortunate. In waiting for them to tell me I've exceeded the 30day guarantee return window
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ShaneM5259
05-03-2018 at 06:57 PM.
05-03-2018 at 06:57 PM.
DO NOT EVERRRRRR give these people your credit card number! They will go shopping with your money.
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Taengkeu
07-04-2018 at 05:42 PM.
07-04-2018 at 05:42 PM.
i ordered a Anker AK-R2120112 ROAV Dashcam C1 with 4-Lane Wide-Angle View Lens
from the VIPoutlet website, i have ordered stuff from this site and its been "alright" but recently i ordered an item and when i got the package the item was not in it, its been more than a week now and i have been fighting with the representative whom seem to be the only one handling all the calls and issues... ive already called them and fedex and fedex told me to have the vipoutlet file and claim and fix this issue, and today i an email with a form they want me to fill out and towards the bottom i have to hereby all info is true and if gave false info the penalty is 10k or 5 years in prison..... all this seem sketchy to me

for those that plan on shopping at this website, dont.... those that currently are, GL
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