Joined Jul 2008
You can call me "Al"
Forum Thread
Comcast speed issues SOLVED!!!! And it only took 9 months.
June 15, 2016 at
12:05 PM
Sooooo, we replaced our old modem (that we loved!) last October because Comcrap said it was "EOL" and no longer supported. We got an Arris SB6141, the white one. I mention the white one because reviews indicate this one is more problematic than the black one.
Our internet speed suuuuuucks! We pay for 75mbps and never get more than 25. Comcast has been out numerous times, blah, blah, blah, to no resolution.
Anyhow, I just called them AGAIN and they said that THIS model is now considered "end of life" and no longer supported.
Can anyone suggest a good modem that works with Comcrap? I do not trust anything they would tell me as far as what to get.
TIA!
UPDATE: Today they told me to buy a new one. WRONG!!!!! It's a Linksys SB6141 and it was purchased from a store, it's not a Comcast loaner, and they are still supporting it and issuing firmware updates. It took 3 agents to finally find that out and the last guy said "have you talked to Linksys about your router?" ME: "Uh, no because Comcrap told us to buy a new router and we did that when we bought the new modem and we bought the Linksys YOU guys suggested. Also, you sent techs out to my house on 4 different occasions and not one of them ever said there was (or might be) a problem with the router."
Sooooo, off I went and I called Linksys. The lady was AWESOME! It took an hour and a half but the problem is fixed. Better than fixed. She had me hard wire the laptop to the Linksys and then had me change some of the settings. We changed to a new channel for the 2.4ghz and then she had me change something on the 5ghz menu and make it active. The oldest laptop (5 years) isn't dual band so it can't use the 5ghz until I get a USB adapter for it but my husband's laptop, my son's laptop, son's smartphone, his xbox, AND the Roku 2 were all able to select the 5ghz once it showed up and it's really fast! And Netflix hasn't had to stop and buffer at all!!!!!
I have a nice HP ProBook that is only a year old but I guess it's not dual band either because the only network that shows up is the 2.4. Could just be time for a fancy new laptop.
Prior to this, we never even got close to the 75mbps we pay for. After adding the 5ghz network, the newest laptops have a download speed of almost 90.
Now my question is, why did it take so long for someone to suggest that we call Linksys about the router? We asked (on NUMEROUS occasions), "could it be the router?" and they always said "as long as the router is new and it is placed high on a shelf, away from microwaves and cordless phones, blah, blah, blah, the router is fine."
Needless to say, if you have Comcast and have speed issues, and you haven't looked at the router as a possible culprit, you might want to.
Our internet speed suuuuuucks! We pay for 75mbps and never get more than 25. Comcast has been out numerous times, blah, blah, blah, to no resolution.
Anyhow, I just called them AGAIN and they said that THIS model is now considered "end of life" and no longer supported.
Can anyone suggest a good modem that works with Comcrap? I do not trust anything they would tell me as far as what to get.
TIA!
UPDATE: Today they told me to buy a new one. WRONG!!!!! It's a Linksys SB6141 and it was purchased from a store, it's not a Comcast loaner, and they are still supporting it and issuing firmware updates. It took 3 agents to finally find that out and the last guy said "have you talked to Linksys about your router?" ME: "Uh, no because Comcrap told us to buy a new router and we did that when we bought the new modem and we bought the Linksys YOU guys suggested. Also, you sent techs out to my house on 4 different occasions and not one of them ever said there was (or might be) a problem with the router."
Sooooo, off I went and I called Linksys. The lady was AWESOME! It took an hour and a half but the problem is fixed. Better than fixed. She had me hard wire the laptop to the Linksys and then had me change some of the settings. We changed to a new channel for the 2.4ghz and then she had me change something on the 5ghz menu and make it active. The oldest laptop (5 years) isn't dual band so it can't use the 5ghz until I get a USB adapter for it but my husband's laptop, my son's laptop, son's smartphone, his xbox, AND the Roku 2 were all able to select the 5ghz once it showed up and it's really fast! And Netflix hasn't had to stop and buffer at all!!!!!
I have a nice HP ProBook that is only a year old but I guess it's not dual band either because the only network that shows up is the 2.4. Could just be time for a fancy new laptop.
Prior to this, we never even got close to the 75mbps we pay for. After adding the 5ghz network, the newest laptops have a download speed of almost 90.
Now my question is, why did it take so long for someone to suggest that we call Linksys about the router? We asked (on NUMEROUS occasions), "could it be the router?" and they always said "as long as the router is new and it is placed high on a shelf, away from microwaves and cordless phones, blah, blah, blah, the router is fine."
Needless to say, if you have Comcast and have speed issues, and you haven't looked at the router as a possible culprit, you might want to.
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http://mydeviceinfo.xf
This is mine, but I don't think it's compatible with Comcast:
This is mine, but I don't think it's compatible with Comcast:
Sorry Al!
Anyone here have one of those?
Did they try their own modem and if so, did they get higher speeds? As long as its a Docsis 3.0 it should be able to handle the speeds. I think they just don't know how to fix it as usual.
edit: shit, sorry I didn't mean to be helpful in the lounge again
Did they try their own modem and if so, did they get higher speeds? As long as its a Docsis 3.0 it should be able to handle the speeds. I think they just don't know how to fix it as usual.
edit: shit, sorry I didn't mean to be helpful in the lounge again
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PS: Luckily, I don't have to deal with Comcast tech support very often. One of the first things they should have had you do is plug directly into the modem and run a speed test there.
PS: Luckily, I don't have to deal with Comcast tech support very often. One of the first things they should have had you do is plug directly into the modem and run a speed test there.
Are Comcast techs really stupid or is it just here in Mississhitty?
Are Comcast techs really stupid or is it just here in Mississhitty?
All those man hours, all that work. This would have been much faster and definitely cheaper.
All those man hours, all that work. This would have been much faster and definitely cheaper.
Glad you have your 'net speed again.