Joined Jan 2008
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Forum Thread
Don't buy from Zenni Optical
August 6, 2008 at
11:48 AM
Thread Details
I've heard someone ask about opinion on Zenni Optical, an online glass making stock with cheap price. Here is my experience with them.
ZENNI OPTICAL is horrible. Their frames are crappy, cheap made from China. I order a progressive no-line from them. They made wrong prescription, wrong frame. Sent the pair back at my own shipping cost and had to wait 2 months to get the replacement pair (Their lap is in China, and they make all glasses in China) . Wrong again, I couldn't see anything with the glasses. Called them and the only answer is they couldn't replaced the 2nd time, they could only refund 50% if i returned the pair.
It's been 3 months since I made the order and my eyes getting very tired, now i have to send back the pair just to get 50%. I couldn't believe their terrible policy.
In addition, it is extremely hard to reach them by phone. I usually had to wait 30 minutes on the phone to get my turn.
Sorry Zenni Optical, I am enough with you, NEVER buy from Zenni optical again and wouldn't recommend anyone buy from you. VERY BAD experience with Zenni optical. Horrible service.
ZENNI OPTICAL is horrible. Their frames are crappy, cheap made from China. I order a progressive no-line from them. They made wrong prescription, wrong frame. Sent the pair back at my own shipping cost and had to wait 2 months to get the replacement pair (Their lap is in China, and they make all glasses in China) . Wrong again, I couldn't see anything with the glasses. Called them and the only answer is they couldn't replaced the 2nd time, they could only refund 50% if i returned the pair.
It's been 3 months since I made the order and my eyes getting very tired, now i have to send back the pair just to get 50%. I couldn't believe their terrible policy.
In addition, it is extremely hard to reach them by phone. I usually had to wait 30 minutes on the phone to get my turn.
Sorry Zenni Optical, I am enough with you, NEVER buy from Zenni optical again and wouldn't recommend anyone buy from you. VERY BAD experience with Zenni optical. Horrible service.
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