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Don't buy from Zenni Optical
August 6, 2008 at
11:48 AM
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I've heard someone ask about opinion on Zenni Optical, an online glass making stock with cheap price. Here is my experience with them.
ZENNI OPTICAL is horrible. Their frames are crappy, cheap made from China. I order a progressive no-line from them. They made wrong prescription, wrong frame. Sent the pair back at my own shipping cost and had to wait 2 months to get the replacement pair (Their lap is in China, and they make all glasses in China) . Wrong again, I couldn't see anything with the glasses. Called them and the only answer is they couldn't replaced the 2nd time, they could only refund 50% if i returned the pair.
It's been 3 months since I made the order and my eyes getting very tired, now i have to send back the pair just to get 50%. I couldn't believe their terrible policy.
In addition, it is extremely hard to reach them by phone. I usually had to wait 30 minutes on the phone to get my turn.
Sorry Zenni Optical, I am enough with you, NEVER buy from Zenni optical again and wouldn't recommend anyone buy from you. VERY BAD experience with Zenni optical. Horrible service.
ZENNI OPTICAL is horrible. Their frames are crappy, cheap made from China. I order a progressive no-line from them. They made wrong prescription, wrong frame. Sent the pair back at my own shipping cost and had to wait 2 months to get the replacement pair (Their lap is in China, and they make all glasses in China) . Wrong again, I couldn't see anything with the glasses. Called them and the only answer is they couldn't replaced the 2nd time, they could only refund 50% if i returned the pair.
It's been 3 months since I made the order and my eyes getting very tired, now i have to send back the pair just to get 50%. I couldn't believe their terrible policy.
In addition, it is extremely hard to reach them by phone. I usually had to wait 30 minutes on the phone to get my turn.
Sorry Zenni Optical, I am enough with you, NEVER buy from Zenni optical again and wouldn't recommend anyone buy from you. VERY BAD experience with Zenni optical. Horrible service.
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You really do get what you pay for. For your vision needs, you should really order from a reputable B&M eye care professional. I certainly wouldn't trust an overseas retailer for more than simple single vision lenses.
My husband uses regular lenses, so his 4 pairs were a whopping total of around $50, while my parents both use progressive so they were about $50 a pair for the 4 pairs they got total..
a HUGe savings over the regular b&m stores and as i said, they are perfect.
Vision is perfect for my single and husband's progressive. I have told all my friends about this. It is great.
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i'm guessing it's another case of user error as you have to measure yourself.
You can't beat $13 for perscription sunglasses.
My mom has bought some cheap glasses about $5 (not from Zenni, but china product too), the quality is not good, but she cannot complain much because she get what she buy, the price is equivalent with the quality..
I bought my glasses for ~$40 total. Lenses alone at Costco would have been twice as much.