Issue with Xfinity TV box
Thread created 04-27-2021 by Dr. J
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I haven't had a cable box in over 10 years, so my frame of reference is a bit dated. That said, I'm pretty familiar with the old Motorola DVRs and have lots of knowledge of electronics and software....
Issue with Xfinity TV box
Thread created 04-27-2021 by Dr. J
0 Score
13 Replies
938 Views
Sometimes the signal coming into a particular outlet is too strong and they have to add attenuators. That's where a tech visit could help, but you'd want to time it so the device is acting up when...
Issue with Xfinity TV box
Thread created 04-27-2021 by Dr. J
0 Score
13 Replies
938 Views
Both very strong and very weak signals can potentially be problematic and could contribute to certain parts getting hotter.
I tend to think this is likely common issue with this model / revision...
Issue with Xfinity TV box
Thread created 04-27-2021 by Dr. J
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13 Replies
938 Views
I don't believe it has a cablecard.
I'll mention absolutely nothing has changed from a wiring perspective inside the house; the only splitter the signal goes through is the one that isolates the...
Issue with Xfinity TV box
Thread created 04-27-2021 by Dr. J
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13 Replies
938 Views
No this isn't really the right spot for this, but anyone that's dealt with commercial support knows most of the people you speak with are dummies that read a script, not thinking people.
I've had...
Issue with Xfinity TV box
Thread created 04-27-2021 by Dr. J
0 Score
13 Replies
938 Views
I should have mentioned that the TV has all typical apps and they all work fine. If it were the TV I should see the Samsung boot text (really "Samsung QLED" or whatever it says)
Issue with Xfinity TV box
Thread created 04-27-2021 by Dr. J
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13 Replies
938 Views
I would try a lower resolution and see if that changes anything (I'm thinking 1080p).
What about turning off CEC control on your TV (just for testing purposes)?
As for charges from a tech,...
Issue with Xfinity TV box
Thread created 04-27-2021 by Dr. J
0 Score
13 Replies
938 Views
Quick update - wound up getting a 3rd box, this time they shipped it to me because apparently they don't carry equipment in stores anymore - that's fine by me, as the one that was shipped was more...
Issue with Xfinity TV box
Thread created 04-27-2021 by Dr. J
0 Score
13 Replies
938 Views
The highest available resolution which is the top the box supports.
Cable is this one, I bought specifically for the new TV when I got it Dec 2019: ...
Issue with Xfinity TV box
Thread created 04-27-2021 by Dr. J
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13 Replies
938 Views
I actually thought that the signal might be too low. the signal comes from the road (500ft away although I think they have some sort of intermediary signal processing about halfway.... there's a...
Issue with Xfinity TV box
Thread created 04-27-2021 by Dr. J
0 Score
13 Replies
938 Views
Do you have a Fire Tv or Roku or other similar streaming device that works off internet ? If you get the same problem maybe it’s the tv.
You also might want to have them come out and check the...
Issue with Xfinity TV box
Thread created 04-27-2021 by Dr. J
0 Score
13 Replies
938 Views
What resolution are you using? I have an Xfinity Flex box that refuses to be stable unless I keep it below 4k resolution (1080p). I wonder if a lower resolution would help. Is your hdmi cable a high...
Issue with Xfinity TV box
Thread created 04-27-2021 by Dr. J
0 Score
13 Replies
938 Views
Sounds like a TV issue
Issue with Xfinity TV box
Thread created 04-27-2021 by Dr. J
0 Score
13 Replies
938 Views
You've troubleshot quite a few things. I have a few thoughts.
While improbable, it is possible that the Xfinity X1 box reliability is very low and both boxes happened to have the same issue. I...
