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0 Score 15 Replies 20,557 Views
Post #97966700 added 03-23-2017 11:26 AM by ElDorito in Tech Support
I've been working on an HP Stream - Model 11-d010wm for a child... Basically it just shows the HP logo, goes black, HP logo, black, etc... I hit escape to get into HP settings, but can't.... hit all...
0 Score 15 Replies 20,557 Views
Post #113521163 added 03-22-2018 7:11 AM by JosephC6957 in Tech Support
Lazesoft makes some excellent diagsostic software that might help solve your issues, if you haven't already. http://www.lazesoft.com/
0 Score 15 Replies 20,557 Views
Post #98207264 added 03-27-2017 2:26 PM by ElDorito in Tech Support
This was a pain... so got windows booting by reformating the drive... nothing else worked... but the keyboard and mouse don't work at all... even before booting windows 10... I've been using external...
0 Score 15 Replies 20,557 Views
Post #98217276 added 03-27-2017 7:30 PM by jkee in Tech Support
Does it now boot without the USB keyboard and mouse plugged in? Computers sometimes do odd things when one or more keys on the keyboard are stuck, hence my suggestion to mash on the keyboard. ...
0 Score 15 Replies 20,557 Views
Post #98130904 added 03-25-2017 2:21 PM by ElDorito in Tech Support
Only thing I couldn't get to pass was the keyboard, but still can't get past that HP screen to black to HP on loop... Like I can get into HP settings, but that's it... and I changed boot sequence to...
0 Score 15 Replies 20,557 Views
Post #98254516 added 03-28-2017 2:39 PM by boboli in Tech Support
i don't think this will help, but it won't hurt to try: http://support.hp.com/us-en/document/c03738933#! In Device Manager, uninstall and reinstall the keyboard software: In Windows, search for...
0 Score 15 Replies 20,557 Views
Post #98225036 added 03-28-2017 2:10 AM by ElDorito in Tech Support
yea...no problems with usb keyboard/mouse..works fine after reinstalling windows....works in bios..., but the ones built in don't work at all in bios or windows...
0 Score 15 Replies 20,557 Views
Post #98131696 added 03-25-2017 2:57 PM by jkee in Tech Support
press each key on the keyboard a bunch of times then turn it on. figure out what's required to unplug the keyboard
0 Score 15 Replies 20,557 Views
Post #97977048 added 03-23-2017 3:09 PM by jkee in Tech Support
http://support.hp.com/us-en/product/HP-Stream-11-Notebook-PC/7372144/model/7563443/document/c03515402/ The System Test runs from the Startup menu. It checks the main components of your computer to...
0 Score 15 Replies 20,557 Views
Post #97968160 added 03-23-2017 11:57 AM by boboli in Tech Support
Did you try: To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.
0 Score 15 Replies 20,557 Views
Post #97983012 added 03-23-2017 6:10 PM by ElDorito in Tech Support
tried em.... just continued to cycle... Even if the hard drive was dead, I'd think it'd still be able to go into BIOS...
0 Score 15 Replies 20,557 Views
Post #98014172 added 03-24-2017 2:33 AM by ElDorito in Tech Support
Brilliant! An external keyboard! Luckily I had one sitting around that my 11 month old loves ... it's actually in his toy bin... Anyway, we are up and running finally... doing diagnostics now......
0 Score 15 Replies 20,557 Views
Post #97988488 added 03-23-2017 8:48 PM by fireballs in Tech Support
If you have a extra HDD I would try the other drive and a Windows installed USB drive
0 Score 15 Replies 20,557 Views
Post #97987540 added 03-23-2017 8:15 PM by jkee in Tech Support
Maybe not with the wonders of "secure boot". Does pressing the escape key repeatedly (I'd press it a lot more than HP says) do anything? Try re-seating the ram Try an external keyboard Try...
0 Score 15 Replies 20,557 Views
Post #113694339 added 03-26-2018 8:15 PM by Cord440 in Tech Support
A friend had similar issues with her new Stream and had to send it in to HP. I believe it doesn't have a real HD, that it's a web device. It went round and round.
0 Score 15 Replies 20,557 Views
Post #113707103 added 03-27-2018 7:08 AM by BoscoBearbank in Tech Support
My Stream 11 seems to work fine with Windows 10 upgraded from 8.1, which required an empty USB flash drive). It also works fine with Ubuntu (may not be an option for a child) on a 64 GB mini flash...

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