Update: Emailing them from their website works great. They will call you directly and they will have a written record of your complaint.
You can also call 1-800-824-9081 and at the voice menu say "cancel service".
I called DirecTV to see what counter offers they had in place. I am only a Select Choice customer from 1997 and have a 40 hour Tivo unit, and get free local channels. So my monthly bill after taxes is now $51.
Current deals:
$10 off a month for the next 12 month - no commitment
OR
$100 credit on your bill - no commitment
AND/OR
Free channels for a few months - no commitment
AND/OR
Miscellaneous DVR type of freebies/discounts - normally 2 yr commitment required.
Original posting deals that were going on:
Here is what the rep outlined (they know about the Dish Network special):
- Upgrade Tivo to 80 hour free, and gives you a $100 rebate on top of that
- 2 months Premium service free
- 6 months of Showtime free
- 3 months of Starz free
Hmmm....decisions, decisions.
Good luck!
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Balancing of HD between D10 and D11
Move the 9 legacy MPEG2 HD to MPEG4
74 - Universal HD
78 - HDNet Movies
79 - HDNet
206/73 - ESPN HD
209/72 - ESPN2 HD
245/75 - TNT HD
281/76 - HD Theater (was Discovery HD Theater)
501/70/509 - HBO East HD
537/71/543 - Showtime East HD
Add additional HBO HD channels (per the previous HBO announcement)
All of the new premium sports packages will be MPEG4 (ex: Sunday Ticket, ...)
East and West DNS all to MPEG4 (West already announced)
99 - PPV HD (MPEG2) eventually shut down
A few may need to wait for D11 (or may be added to D10 when D11 is safely in orbit)
290 - Disney Channel HD
292 - Toon Disney HD
297 - Boomerang HD
307 - ESPNEWS HD
311 - ABC Family
Others that may be available (Travel Channel HD, more movie HD premiums, ...)
Lots more HD LIL (at least 100 HD LIL by year-end 2008 - 84% of U.S.)
Balancing of HD between D10 and D11
Move the 9 legacy MPEG2 HD to MPEG4
74 - Universal HD
78 - HDNet Movies
79 - HDNet
206/73 - ESPN HD
209/72 - ESPN2 HD
245/75 - TNT HD
281/76 - HD Theater (was Discovery HD Theater)
501/70/509 - HBO East HD
537/71/543 - Showtime East HD
Add additional HBO HD channels (per the previous HBO announcement)
All of the new premium sports packages will be MPEG4 (ex: Sunday Ticket, ...)
East and West DNS all to MPEG4 (West already announced)
99 - PPV HD (MPEG2) eventually shut down
A few may need to wait for D11 (or may be added to D10 when D11 is safely in orbit)
290 - Disney Channel HD
292 - Toon Disney HD
297 - Boomerang HD
307 - ESPNEWS HD
311 - ABC Family
Others that may be available (Travel Channel HD, more movie HD premiums, ...)
Lots more HD LIL (at least 100 HD LIL by year-end 2008 - 84% of U.S.)
HD DVR $99 + $19 shipping
$10 credit per month for 12 months (the guy couldn't get this to go through so ended up doing an upfront credit of $120 to the account)
Not great, but what can you do? After 5 calls, I just wanted to get it overwith.
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HD DVR $99 + $19 shipping
$10 credit per month for 12 months (the guy couldn't get this to go through so ended up doing an upfront credit of $120 to the account)
Not great, but what can you do? After 5 calls, I just wanted to get it overwith.
Shotime & Starz free for 3 months
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HD DVR $99 + $19 shipping
$10 credit per month for 12 months (the guy couldn't get this to go through so ended up doing an upfront credit of $120 to the account)
Not great, but what can you do? After 5 calls, I just wanted to get it overwith.