Update: Emailing them from their website works great. They will call you directly and they will have a written record of your complaint.
You can also call 1-800-824-9081 and at the voice menu say "cancel service".
I called DirecTV to see what counter offers they had in place. I am only a Select Choice customer from 1997 and have a 40 hour Tivo unit, and get free local channels. So my monthly bill after taxes is now $51.
Current deals:
$10 off a month for the next 12 month - no commitment
OR
$100 credit on your bill - no commitment
AND/OR
Free channels for a few months - no commitment
AND/OR
Miscellaneous DVR type of freebies/discounts - normally 2 yr commitment required.
Original posting deals that were going on:
Here is what the rep outlined (they know about the Dish Network special):
- Upgrade Tivo to 80 hour free, and gives you a $100 rebate on top of that
- 2 months Premium service free
- 6 months of Showtime free
- 3 months of Starz free
Hmmm....decisions, decisions.
Good luck!
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The first guy I spoke to played hardball and didn't want to budge off the price of $199 plus $19.99 for shipping.
I called right back and got another guy who also didn't want to budge, but was at least nicer than the first guy.
They swore up and down that they don't give out that receiver for any less than that, which I know is BS.
I asked to be transfered to the Retention Department and I was still offered the receiver at the same price, but this time with a $10 credit for 12 months (I'm already getting a $10 monthly credit) and the HD Extra Pack (which runs at $4.99/month) free for another 3 months (I had already been offered it for free for the past 3 months).
So all in all, I was able to get an OK deal for the receiver.
Not a great deal, but not bad considering I've only been a DirecTV customer for 6 months.
The first guy I spoke to played hardball and didn't want to budge off the price of $199 plus $19.99 for shipping.
I called right back and got another guy who also didn't want to budge, but was at least nicer than the first guy.
They swore up and down that they don't give out that receiver for any less than that, which I know is BS.
I asked to be transfered to the Retention Department and I was still offered the receiver at the same price, but this time with a $10 credit for 12 months (I'm already getting a $10 monthly credit) and the HD Extra Pack (which runs at $4.99/month) free for another 3 months (I had already been offered it for free for the past 3 months).
So all in all, I was able to get an OK deal for the receiver.
Not a great deal, but not bad considering I've only been a DirecTV customer for 6 months.
Not bad I guess considering I got a free hr20 this past july.
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This is still not good enough for me - I refuse to pay for the freaking HD receiver - anybody had any luck getting one free or am I just dreaming?
I called a few months ago and was able to get the following:
- Free HD DVR
- $10 off for 12 months
- HD package free for 12 months
So it is possible to get the HD receivers or DVR for free, but you may have to give up some premium channels or extra receivers to get the HD.
1 Free HD DVR (the new one with VOD)
2 HD DVR for $99 (the new one with VOD)
3 HD service free for a year
4 Starz, Showtime, Cinemax, HBO free for 6 months
5 Free install
6 $10 off per month for a year
We called and the first person we talked to did not want to give us anything. Got switched to a second person who would not give us anything. Finally got a supervisor the third time around and got the above offer. I thought $99 for two HD DVR's was pretty sweet along with all the other discounts I am a happy camper.
Good luck to everyone getting this deal.
Chris
1 Free HD DVR (the new one with VOD)
2 HD DVR for $99 (the new one with VOD)
3 HD service free for a year
4 Starz, Showtime, Cinemax, HBO free for 6 months
5 Free install
6 $10 off per month for a year
We called and the first person we talked to did not want to give us anything. Got switched to a second person who would not give us anything. Finally got a supervisor the third time around and got the above offer. I thought $99 for two HD DVR's was pretty sweet along with all the other discounts I am a happy camper.
Good luck to everyone getting this deal.
Chris
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