DirecTV customers - Free offers to stay with DirecTV

I'm in the same boat. Had Directv for 8 years now and finally just called to cancel for next Saturday as rates have been steadily going up. Customer service transferred me to Retention and it still did not go anywhere.

I went to Costco on Sunday and wanted to know how much if we "transferred" (will have wife sign up). The result:

1) Genie DVR (up to 4 additional TVs included - have 5 though)
2) $30 less than what we are currently paying for a 1 year contract
3) Free 3 month premium channels (hbo, starz, etc)
4) $200 Costco gift card
5) Ultimate package for a year

The only out of pocket I was told would be for the 5th TV. I would have to order a seperate receiver for $70ish which is fine with me as I would be still saving $200+ a year.

So far no call backs. I doubt customer retention can match that anyway. I still use the R type receivers and would really like to upgrade.

Too bad, like some other companies, Directv does not treat it's long time, loyal customers well.

so with this new genie thing, you're able to have your genie/hr34 at your main tv, and you can branch off into four other tvs? assuming nothing is recording, you can have live tv on all five tvs and they could all be on a different channel?

Quote from mrredskin : so with this new genie thing, you're able to have your genie/hr34 at your main tv, and you can branch off into four other tvs? assuming nothing is recording, you can have live tv on all five tvs and they could all be on a different channel?

From my understanding that is correct. The rep showed me the Genie/H34 and said each TV would have a "receiver-like device" about the size of a small tablet that you can mount behind the TV or something.

Here is more info on the genie http://www.directv.com/technology/genie

Quote from boonsht : From my understanding that is correct. The rep showed me the Genie/H34 and said each TV would have a "receiver-like device" about the size of a small tablet that you can mount behind the TV or something. Here is more info on the genie http://www.directv.com/technology/genie

I dunno. You might be right, but nothing I'm reading on there is stating that. All I'm seeing is references to recordings.

Quote from DonRSD : That was a great response - repped! How long were you without service from the time you cancelled in your name and your wife had service?

It was about 4 weeks. We have excellent over the air local service from the antenna farm located less than 3 miles from my home. Also, we have Roku, Xbox 360, PS3, Wii etc. all of which can receive internet sourced programming.

Quote from misstdiana : I will let you know. They are coming out tomorrow to do the install and hopefully it goes well. **fingers will be crossed** We will get all new boxes,etc. I figure if they ask we can say the person who had it moved out?

Ok, so it has been 2 years!!! I just got my bill today and the price went up AGAIN, ummm I refuse to pay over a $100 for basic sattelite so I guess I am gonna have to figure out what to do.

This is what we ended up with (was out of contract):
$10 off 1 year (HD)
$15 off 1 year (Choice package)
$2 off 1 year
$3 off six months
Another free HD DVR (Lease, of course) (We waived the free install) 24 month agreement, because of equipment.

Quote from jason559 : This is what we ended up with (was out of contract): $10 off 1 year (HD) $15 off 1 year (Choice package) $2 off 1 year $3 off six months Another free HD DVR (Lease, of course) (We waived the free install) 24 month agreement, because of equipment.

That is not a slickdeal. It is better than rack rates, but that is not saying much.

i cancelled and have a 2 yo DVR .... is that good for anything? ... they claim that they don't want it back

Quote from craziness : i cancelled and have a 2 yo DVR .... is that good for anything? ... they claim that they don't want it back

What DVR is that? DId you lease or buy it?

i pay 185.00 a month and was promised a genie at half price, after 4 bumbled appointment on their side i cancelled after each appointment, the csr kept messing up how they reoffered it until my account was locked for discounts. told me too bad wait 6 months. 6 months passed and i was told sorry can't do anything. Wrote the office of the president and was told, Sorry we can't do anything. all started when one of their installers would not leave until we threatened to call the police.
Scheduling a FIOS install and they can take their crap away, customer since 1996 no contract, even though they say i have one because of protection plan replacement. they really can't do anything right...
oh well...see ya directv
if you cancel will they usually offer you something before you send back the equipment?
all i wanted was that stupid genie...

Quote from craziness : i cancelled and have a 2 yo DVR .... is that good for anything? ... they claim that they don't want it back

youd better get that in writing then.

keep the DVR cause what if they turn around and bill you.

remember when it comes to CSRs, the left hand doesnt talk to the right hand.

Quote from ReverseHandedJO : youd better get that in writing then.

Edited to add: I realize what I quoted you is for a different issue but wanted to express my opinion when it comes to getting anything in writing from them.

Why? I have an email from them sent to me on May 18th 2012 that says

Thank you for being a DIRECTV customer. In addition to having the very best in entertainment, you will be receiving the HD experience you know and love FREE FOR 2 YEARS!

Last month they started charging us for the HD access. Been back and forth and they refuse to honor it.

Their response to the email is the offer is no longer available. So if someone has something in writing they can say that same thing to them as well.

Filed a complaint with the BBB out of principle but don't expect anything to amount of that.

Been with them for about 10 years and their customer service has gone down the crapper but I'm unfortunately locked into a two year contract due to an equipment upgrade (went from a very old SD box to a very old HD box) last May and am stuck with them until next year.

Quote from Barfvader : Why? I have an email from them sent to me on May 18th 2012 that says Thank you for being a DIRECTV customer. In addition to having the very best in entertainment, you will be receiving the HD experience you know and love FREE FOR 2 YEARS! Last month they started charging us for the HD access. Been back and forth and they refuse to honor it. Their response to the email is the offer is no longer available. So if someone has something in writing they can say that same thing to them as well. Filed a complaint with the BBB out of principle but don't expect anything to amount of that. Been with them for about 10 years and their customer service has gone down the crapper but I'm unfortunately locked into a two year contract due to an equipment upgrade (went from a very old SD box to a very old HD box) last May and am stuck with them until next year.

my point is about the DVR itself. even though they said they dont want it back, someone might decide that they do. so dont be a damn fool and discard it anytime soon.