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DirecTV customers - Free offers to stay with DirecTV
Update: Emailing them from their website works great. They will call you directly and they will have a written record of your complaint.
You can also call 1-800-824-9081 and at the voice menu say "cancel service".
I called DirecTV to see what counter offers they had in place. I am only a Select Choice customer from 1997 and have a 40 hour Tivo unit, and get free local channels. So my monthly bill after taxes is now $51.
Current deals:
$10 off a month for the next 12 month - no commitment
OR
$100 credit on your bill - no commitment
AND/OR
Free channels for a few months - no commitment
AND/OR
Miscellaneous DVR type of freebies/discounts - normally 2 yr commitment required.
Original posting deals that were going on:
Here is what the rep outlined (they know about the Dish Network special):
Hmmm....decisions, decisions.
Good luck!
System Notice: This thread has been automatically renewed after reaching a post limit. Most of its content has been moved to this thread for reference purposes.
You can also call 1-800-824-9081 and at the voice menu say "cancel service".
I called DirecTV to see what counter offers they had in place. I am only a Select Choice customer from 1997 and have a 40 hour Tivo unit, and get free local channels. So my monthly bill after taxes is now $51.
Current deals:
$10 off a month for the next 12 month - no commitment
OR
$100 credit on your bill - no commitment
AND/OR
Free channels for a few months - no commitment
AND/OR
Miscellaneous DVR type of freebies/discounts - normally 2 yr commitment required.
Original posting deals that were going on:
Here is what the rep outlined (they know about the Dish Network special):
- Upgrade Tivo to 80 hour free, and gives you a $100 rebate on top of that
- 2 months Premium service free
- 6 months of Showtime free
- 3 months of Starz free
Hmmm....decisions, decisions.
Good luck!
System Notice: This thread has been automatically renewed after reaching a post limit. Most of its content has been moved to this thread for reference purposes.
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Last Edited by jason559
August 12, 2020
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01:57 PM
According to trehutch on 6/19/15, the new number to call is 1-855-407-3110 (now disconnected) and the deal code is GREATDEAL1. Aside from the new number/deal code, my script below should still give you the best chance of getting the best deal. Keep in mind that other than a couple of posters, as of May 27th most people have not been able to get the $200 Visa Gift Card.
-4fit?
4/9/15 per 4fit?
-Call 1-800-531-5000
-Get to retentions department
-Confirm you are in retentions department
-Don't bother with their offers and simply request a cancellation 2 weeks out
-Confirm cancellation date
-Wait to receive "We want you back", "Let us make it right", "blah blah" call or email with special 877-250-4624 number and NEWDEAL1 or NEWDEAL2 code
-If you receive that email, great. Go ahead and call in as soon as you receive it.
-If you DO NOT receive the email in a few days, call the 877-250-4624 number anyway and tell them you received the email
-You may get turned down for "not being in their system" yet
-If that is the case, ask if they can get you added to the system
-No matter what they say, call back in 48 hours or so and try again
-You may still have to haggle with them a bit to get everything listed in this thread ($200 GC, 12 month discounts on package, free 2015 Sunday Ticket Max, 3 months of premium movie channels, all requiring a 12 month commitment (24 months if you elect to receive new equipment)), but they also may just lay it all out there for you from the start
-If all else fails, you can always call the 1-800-531-5000 number back before the date you set and have the cancellation removed and try the whole process again later
Image of the email you may receive after setting a disconnect date: http://i.imgur.com/OCbbk3x.png
08/11/2014
offered through them calling me FREE NFL ticket 3 mths Ultimate package (if that's what its called) for $5.99 per mth.. All they wanted was an additional 12 mths from me. Told them my contract doesn't expire till march they then said well then you will only have an extra 5 mths to finish it off :-)
03/18
1 free hddvr
another $100 hddvr
$120 credit for having existing hbo
6 months premium channels free
03/23
HD DVR $99 + $19 shipping
$10 credit per month for 12 months (the guy couldn't get this to go through so ended up doing an upfront credit of $120 to the account)
Not great, but what can you do? After 5 calls, I just wanted to get it overwith.
04/05
1 Free HD DVR (the new one with VOD)
2 HD DVR for $99 (the new one with VOD)
3 HD service free for a year
4 Starz, Showtime, Cinemax, HBO free for 6 months
5 Free install
6 $10 off per month for a year
6/1/2009
(1) Free HD DVR
(2) Free S&H and Installation
(3) Free year of HD Service
(4) $10 off per month for 12 months
(5) Sports package (FSN, NESN, etc) for $2.99 a month originally $12.99 a month
(6) Starz and Showtime free for 6 months
All promotions came with 2 years more contract.
9/28/09
- 2 Free HD DVR receivers
- Free S&H and Installation
- Free year of HD and DVR service
- $20 off per month for 6 months
- Starz and Showtime free for 6 months
- 2 years commitment
1/9/11
new increase in prices. call for your free credits
I will call tomorrow! and let you guys know
3/5/11
-$300 Credit
-12 Months DVR Free
-3 Months of Showtime, Encore, & Starz Free
-No Commitment
Thanks!
___________
6/10/11
well, I called the number in the OP (just the regular customer service number?) and said " cancel service" when prompted.
Got to talk to Ann (very friendly and helpful) and all I have to say is DirecTV just won major brownie points in my book. they are willing to offer a lot to keep you as customer.
My new deal:
- $10 HD access - FREE FOR 12 MONTHS
$65.99 Choice Extra Package - 230 channels (ncludes sports pack)
- $20 OFF for 12 months
- $5 OFF for 24 months
FREE STARZ, SHOWTIME FOR 6 MONTHS (do not have to call to cancel. they will roll off)
FREE HBO 3 MONTHS (call after 3 months to cancel)
EQUIPMENT OFFERS:
FREE 2nd HD DVR RECEIVER (waived the technician charge) - requires you sign a new 2 year contract
$47.99 + $6/month (2nd DVR) = $53.99/month
+
$250 ONE TIME CREDIT
needless to say, I'm staying! thanks OP and DirecTV
05/07/2012
Customer of 11 years and never late on my bill. My discounts were ending so I called in to see if I can get my discounts renewed since I truly can not afford the regular price and need a discount to stay with them or else I would need to cancel. They said there are no discounts available at this time. I guess I would need to look to the cable company to get a cheaper basic service.
I would not sign up or change a directv package right now. This week they are supposedly coming out with a 5 tuner DVR and I would hate to be stuck with the old tech by signing up or committing to now. HMC has been out since 2011. Post is pointless.
09/25/2012
Customer for 1 year, no late payments. Gave me 1 free HD DVR and 1 HD receiver for $49. Waived the HD service fee for 12 months and gave me $10 off my bill for 12 months.
Made me extend my contract.
10/02/2012directv customer for last 9 years, current bill of approx. $100 per month, do not watch much hbo, etc, or sports. Directv refused to upgrade boxes even though they were broken, without renewal of contract. Got Century link flyer in mail, signed up for 10mbps internet and same number of channels as directv for $96, 1 year contract, getting a $250 amex cad free and a samsung galaxy tablet for free.
10/04/2012DirecTv customer for 14 months (this time, first subscribed about one year after the company started) Called last weekend and I was offered $10 off for (I think) 12 months, 4 months of Showtime and the Red Zone Channel. I was told this was the only offers available at the time. I declined them.
This morning I e-mailed via their website and stated that I'd received a letter from Dish Network (true) and when comparing packages their top tier packages, without premium channels (America's Top 250) found that that package would be $36 less than what I'm paying for the Xtra package from DirecTv. I was sent an e-mail back giving me a phone number and PIN code to call in with.
I just spoke with the rep and she took $15 off for 15 months, $20 off for 12 months and $5 off for 24 months with a one time credit of $25. A total savings (over time) of $610.
She said DirecTv is always willing to work with their customers.
This post can be edited by most users to provide up-to-date information about developments of this thread based on user responses, and user findings. Feel free to add, change or remove information shown here as it becomes available. This includes new coupons, rebates, ideas, thread summary, and similar items.
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Link for form to get help from the Office of the President:
http://www.directv.com/DTVAPP/glo...#h:524.98
After filling out the form at the link, and waiting 24 hours, then you can call the Office of the President at:
1-888-440-7827
-4fit?
4/9/15 per 4fit?
-Call 1-800-531-5000
-Get to retentions department
-Confirm you are in retentions department
-Don't bother with their offers and simply request a cancellation 2 weeks out
-Confirm cancellation date
-Wait to receive "We want you back", "Let us make it right", "blah blah" call or email with special 877-250-4624 number and NEWDEAL1 or NEWDEAL2 code
-If you receive that email, great. Go ahead and call in as soon as you receive it.
-If you DO NOT receive the email in a few days, call the 877-250-4624 number anyway and tell them you received the email
-You may get turned down for "not being in their system" yet
-If that is the case, ask if they can get you added to the system
-No matter what they say, call back in 48 hours or so and try again
-You may still have to haggle with them a bit to get everything listed in this thread ($200 GC, 12 month discounts on package, free 2015 Sunday Ticket Max, 3 months of premium movie channels, all requiring a 12 month commitment (24 months if you elect to receive new equipment)), but they also may just lay it all out there for you from the start
-If all else fails, you can always call the 1-800-531-5000 number back before the date you set and have the cancellation removed and try the whole process again later
Image of the email you may receive after setting a disconnect date: http://i.imgur.com/OCbbk3x.png
08/11/2014
offered through them calling me FREE NFL ticket 3 mths Ultimate package (if that's what its called) for $5.99 per mth.. All they wanted was an additional 12 mths from me. Told them my contract doesn't expire till march they then said well then you will only have an extra 5 mths to finish it off :-)
03/18
1 free hddvr
another $100 hddvr
$120 credit for having existing hbo
6 months premium channels free
03/23
HD DVR $99 + $19 shipping
$10 credit per month for 12 months (the guy couldn't get this to go through so ended up doing an upfront credit of $120 to the account)
Not great, but what can you do? After 5 calls, I just wanted to get it overwith.
04/05
1 Free HD DVR (the new one with VOD)
2 HD DVR for $99 (the new one with VOD)
3 HD service free for a year
4 Starz, Showtime, Cinemax, HBO free for 6 months
5 Free install
6 $10 off per month for a year
6/1/2009
(1) Free HD DVR
(2) Free S&H and Installation
(3) Free year of HD Service
(4) $10 off per month for 12 months
(5) Sports package (FSN, NESN, etc) for $2.99 a month originally $12.99 a month
(6) Starz and Showtime free for 6 months
All promotions came with 2 years more contract.
9/28/09
- 2 Free HD DVR receivers
- Free S&H and Installation
- Free year of HD and DVR service
- $20 off per month for 6 months
- Starz and Showtime free for 6 months
- 2 years commitment
1/9/11
new increase in prices. call for your free credits
I will call tomorrow! and let you guys know
3/5/11
-$300 Credit
-12 Months DVR Free
-3 Months of Showtime, Encore, & Starz Free
-No Commitment
Thanks!
___________
6/10/11
well, I called the number in the OP (just the regular customer service number?) and said " cancel service" when prompted.
Got to talk to Ann (very friendly and helpful) and all I have to say is DirecTV just won major brownie points in my book. they are willing to offer a lot to keep you as customer.
My new deal:
- $10 HD access - FREE FOR 12 MONTHS
$65.99 Choice Extra Package - 230 channels (ncludes sports pack)
- $20 OFF for 12 months
- $5 OFF for 24 months
FREE STARZ, SHOWTIME FOR 6 MONTHS (do not have to call to cancel. they will roll off)
FREE HBO 3 MONTHS (call after 3 months to cancel)
EQUIPMENT OFFERS:
FREE 2nd HD DVR RECEIVER (waived the technician charge) - requires you sign a new 2 year contract
$47.99 + $6/month (2nd DVR) = $53.99/month
+
$250 ONE TIME CREDIT
needless to say, I'm staying! thanks OP and DirecTV
05/07/2012
Customer of 11 years and never late on my bill. My discounts were ending so I called in to see if I can get my discounts renewed since I truly can not afford the regular price and need a discount to stay with them or else I would need to cancel. They said there are no discounts available at this time. I guess I would need to look to the cable company to get a cheaper basic service.
09/25/2012
Customer for 1 year, no late payments. Gave me 1 free HD DVR and 1 HD receiver for $49. Waived the HD service fee for 12 months and gave me $10 off my bill for 12 months.
Made me extend my contract.
10/02/2012directv customer for last 9 years, current bill of approx. $100 per month, do not watch much hbo, etc, or sports. Directv refused to upgrade boxes even though they were broken, without renewal of contract. Got Century link flyer in mail, signed up for 10mbps internet and same number of channels as directv for $96, 1 year contract, getting a $250 amex cad free and a samsung galaxy tablet for free.
10/04/2012DirecTv customer for 14 months (this time, first subscribed about one year after the company started) Called last weekend and I was offered $10 off for (I think) 12 months, 4 months of Showtime and the Red Zone Channel. I was told this was the only offers available at the time. I declined them.
This morning I e-mailed via their website and stated that I'd received a letter from Dish Network (true) and when comparing packages their top tier packages, without premium channels (America's Top 250) found that that package would be $36 less than what I'm paying for the Xtra package from DirecTv. I was sent an e-mail back giving me a phone number and PIN code to call in with.
I just spoke with the rep and she took $15 off for 15 months, $20 off for 12 months and $5 off for 24 months with a one time credit of $25. A total savings (over time) of $610.
She said DirecTv is always willing to work with their customers.
This post can be edited by most users to provide up-to-date information about developments of this thread based on user responses, and user findings. Feel free to add, change or remove information shown here as it becomes available. This includes new coupons, rebates, ideas, thread summary, and similar items.
Once a Thread Wiki is added to a thread, "Create Wiki" button will disappear. If you would like to learn more about Thread Wiki feature, click here.
Link for form to get help from the Office of the President:
http://www.directv.com/DTVAPP/glo...#h:524.98
After filling out the form at the link, and waiting 24 hours, then you can call the Office of the President at:
1-888-440-7827
6,758 Comments
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You won't get free equipment without a new contract.
I would think your best offer is more credits (more than the $15/month they offered), but lately they've been really cheap with me. All my credits/rebates (except a few) expired 5-6 months ago, I've been out of contract for almost a year, and since getting free Sunday Ticket I can't get any new credits - I've called like 4-5/month some months and no luck.
I love having Direct TV, but I've actually spent the time to research Comcast and Dish this week - DTV just won't cut me a deal anymore.
We currently are OUT of contract for about 9-12 months
I want some new HD DVR receivers.
We have 4 HD DVR's in the house, with a SWIM system (watch any recorded show anywhere in the house)
GENIE doesnt interest me, as I already have what I need.
What I really want are 4 NEW HD DVR's.
Also with GENIE - if it has 5 tuners, does that mean only 5 thngs can be on at once?
Example - I am recording 4 shows at 1 time, does that mean that only ONE TV can watch live tv & the other 4 have to watch what is being recorded due to the '5 tuners'?
As it is now, I have 2 streams per box (2 x 4 boxes = 8 at a time).....can GENIE do better?
I would gladly sign a new contract for the newest HD DVR boxes, but I dont want to pay for them.
Obiviously I dont need any installation - just send the new boxes, I hook them up and return the HR 21 & HR 22's I currently have.
I was thinking of cancelling & having my girlfriend sign up in her name.....but that would be a last option kind of thing.
Any advice?
Please quote me so I know you responded.
We currently are OUT of contract for about 9-12 months
I want some new HD DVR receivers.
We have 4 HD DVR's in the house, with a SWIM system (watch any recorded show anywhere in the house)
GENIE doesnt interest me, as I already have what I need.
What I really want are 4 NEW HD DVR's.
Also with GENIE - if it has 5 tuners, does that mean only 5 thngs can be on at once?
Example - I am recording 4 shows at 1 time, does that mean that only ONE TV can watch live tv & the other 4 have to watch what is being recorded due to the '5 tuners'?
As it is now, I have 2 streams per box (2 x 4 boxes = 8 at a time).....can GENIE do better?
I would gladly sign a new contract for the newest HD DVR boxes, but I dont want to pay for them.
Obiviously I dont need any installation - just send the new boxes, I hook them up and return the HR 21 & HR 22's I currently have.
I was thinking of cancelling & having my girlfriend sign up in her name.....but that would be a last option kind of thing.
Any advice?
Please quote me so I know you responded.
As far as the non genie DVR's the only one worth considering is the HR24. It is much faster than the older JUNK they still push off on unsuspecting new customers, and the ignorant old customers alike.
I have 1 HR34, 1 HR24, and 2 H25's. The number of tuners respectively is 5 + 2 +1 +1 = 9. This is important since the number of tuners is greater than 8, meaning a standard SWM setup WILL NOT WORK. The tech who installed my setup did not understand this problem, and a second tech later had to install an additional SWM. The chances are your SWM setup will not work if you get an HR34 and 3 HR24's. It would not be a do it yourself project.
If you need to actually use all your programming, then I would suggest you pay extra, and get an HR24 for each setup. The only extra cost is up front, since even the new boxes with NO TUNER AT ALL COST $6 PER MONTH the same as the per month cost of the H25, or the HR24 or for that matter even the monthly cost of the HR34.
I have one of the H25's in the bedroom where it gets limited play, and the other one I use for an additonal PIP feed for my TV which has an HR24 primary feed., I have also used it to feed my computer monitor for multiple football, or basketball games. Also, either H25 can be moved to the guest room if someone is visiting.
The only problem with the Genie fed to one of the H25's is that the control of the picture is sluggish, and not responsive at all. Fast forward is NOT fast. etc.
I would suggest that you cancel your contract, and have your GF get a new account. I do not believe it is possible to get a new customer deal for any old customer. Our account is now in my wifes name, because they would not match a new customer deal for me. It is usually not even close to a new customer deal.
As far as the non genie DVR's the only one worth considering is the HR24. It is much faster than the older JUNK they still push off on unsuspecting new customers, and the ignorant old customers alike.
I have 1 HR34, 1 HR24, and 2 H25's. The number of tuners respectively is 5 + 2 +1 +1 = 9. This is important since the number of tuners is greater than 8, meaning a standard SWM setup WILL NOT WORK. The tech who installed my setup did not understand this problem, and a second tech later had to install an additional SWM. The chances are your SWM setup will not work if you get an HR34 and 3 HR24's. It would not be a do it yourself project.
If you need to actually use all your programming, then I would suggest you pay extra, and get an HR24 for each setup. The only extra cost is up front, since even the new boxes with NO TUNER AT ALL COST $6 PER MONTH the same as the per month cost of the H25, or the HR24 or for that matter even the monthly cost of the HR34.
I have one of the H25's in the bedroom where it gets limited play, and the other one I use for an additonal PIP feed for my TV which has an HR24 primary feed., I have also used it to feed my computer monitor for multiple football, or basketball games. Also, either H25 can be moved to the guest room if someone is visiting.
The only problem with the Genie fed to one of the H25's is that the control of the picture is sluggish, and not responsive at all. Fast forward is NOT fast. etc.
I would suggest that you cancel your contract, and have your GF get a new account. I do not believe it is possible to get a new customer deal for any old customer. Our account is now in my wifes name, because they would not match a new customer deal for me. It is usually not even close to a new customer deal.
How long were you without service from the time you cancelled in your name and your wife had service?
I went to Costco on Sunday and wanted to know how much if we "transferred" (will have wife sign up). The result:
1) Genie DVR (up to 4 additional TVs included - have 5 though)
2) $30 less than what we are currently paying for a 1 year contract
3) Free 3 month premium channels (hbo, starz, etc)
4) $200 Costco gift card
5) Ultimate package for a year
The only out of pocket I was told would be for the 5th TV. I would have to order a seperate receiver for $70ish which is fine with me as I would be still saving $200+ a year.
So far no call backs. I doubt customer retention can match that anyway. I still use the R type receivers and would really like to upgrade.
Too bad, like some other companies, Directv does not treat it's long time, loyal customers well.
Here is more info on the genie http://www.directv.com/technology/genie
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Here is more info on the genie http://www.directv.com/technology/genie
How long were you without service from the time you cancelled in your name and your wife had service?
$10 off 1 year (HD)
$15 off 1 year (Choice package)
$2 off 1 year
$3 off six months
Another free HD DVR (Lease, of course) (We waived the free install) 24 month agreement, because of equipment.
$10 off 1 year (HD)
$15 off 1 year (Choice package)
$2 off 1 year
$3 off six months
Another free HD DVR (Lease, of course) (We waived the free install) 24 month agreement, because of equipment.
That is not a slickdeal. It is better than rack rates, but that is not saying much.
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Scheduling a FIOS install and they can take their crap away, customer since 1996 no contract, even though they say i have one because of protection plan replacement. they really can't do anything right...
oh well...see ya directv
if you cancel will they usually offer you something before you send back the equipment?
all i wanted was that stupid genie...