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DirecTV customers - Free offers to stay with DirecTV
Update: Emailing them from their website works great. They will call you directly and they will have a written record of your complaint.
You can also call 1-800-824-9081 and at the voice menu say "cancel service".
I called DirecTV to see what counter offers they had in place. I am only a Select Choice customer from 1997 and have a 40 hour Tivo unit, and get free local channels. So my monthly bill after taxes is now $51.
Current deals:
$10 off a month for the next 12 month - no commitment
OR
$100 credit on your bill - no commitment
AND/OR
Free channels for a few months - no commitment
AND/OR
Miscellaneous DVR type of freebies/discounts - normally 2 yr commitment required.
Original posting deals that were going on:
Here is what the rep outlined (they know about the Dish Network special):
Hmmm....decisions, decisions.
Good luck!
System Notice: This thread has been automatically renewed after reaching a post limit. Most of its content has been moved to this thread for reference purposes.
You can also call 1-800-824-9081 and at the voice menu say "cancel service".
I called DirecTV to see what counter offers they had in place. I am only a Select Choice customer from 1997 and have a 40 hour Tivo unit, and get free local channels. So my monthly bill after taxes is now $51.
Current deals:
$10 off a month for the next 12 month - no commitment
OR
$100 credit on your bill - no commitment
AND/OR
Free channels for a few months - no commitment
AND/OR
Miscellaneous DVR type of freebies/discounts - normally 2 yr commitment required.
Original posting deals that were going on:
Here is what the rep outlined (they know about the Dish Network special):
- Upgrade Tivo to 80 hour free, and gives you a $100 rebate on top of that
- 2 months Premium service free
- 6 months of Showtime free
- 3 months of Starz free
Hmmm....decisions, decisions.
Good luck!
System Notice: This thread has been automatically renewed after reaching a post limit. Most of its content has been moved to this thread for reference purposes.
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Last Edited by jason559
August 12, 2020
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01:57 PM
According to trehutch on 6/19/15, the new number to call is 1-855-407-3110 (now disconnected) and the deal code is GREATDEAL1. Aside from the new number/deal code, my script below should still give you the best chance of getting the best deal. Keep in mind that other than a couple of posters, as of May 27th most people have not been able to get the $200 Visa Gift Card.
-4fit?
4/9/15 per 4fit?
-Call 1-800-531-5000
-Get to retentions department
-Confirm you are in retentions department
-Don't bother with their offers and simply request a cancellation 2 weeks out
-Confirm cancellation date
-Wait to receive "We want you back", "Let us make it right", "blah blah" call or email with special 877-250-4624 number and NEWDEAL1 or NEWDEAL2 code
-If you receive that email, great. Go ahead and call in as soon as you receive it.
-If you DO NOT receive the email in a few days, call the 877-250-4624 number anyway and tell them you received the email
-You may get turned down for "not being in their system" yet
-If that is the case, ask if they can get you added to the system
-No matter what they say, call back in 48 hours or so and try again
-You may still have to haggle with them a bit to get everything listed in this thread ($200 GC, 12 month discounts on package, free 2015 Sunday Ticket Max, 3 months of premium movie channels, all requiring a 12 month commitment (24 months if you elect to receive new equipment)), but they also may just lay it all out there for you from the start
-If all else fails, you can always call the 1-800-531-5000 number back before the date you set and have the cancellation removed and try the whole process again later
Image of the email you may receive after setting a disconnect date: http://i.imgur.com/OCbbk3x.png
08/11/2014
offered through them calling me FREE NFL ticket 3 mths Ultimate package (if that's what its called) for $5.99 per mth.. All they wanted was an additional 12 mths from me. Told them my contract doesn't expire till march they then said well then you will only have an extra 5 mths to finish it off :-)
03/18
1 free hddvr
another $100 hddvr
$120 credit for having existing hbo
6 months premium channels free
03/23
HD DVR $99 + $19 shipping
$10 credit per month for 12 months (the guy couldn't get this to go through so ended up doing an upfront credit of $120 to the account)
Not great, but what can you do? After 5 calls, I just wanted to get it overwith.
04/05
1 Free HD DVR (the new one with VOD)
2 HD DVR for $99 (the new one with VOD)
3 HD service free for a year
4 Starz, Showtime, Cinemax, HBO free for 6 months
5 Free install
6 $10 off per month for a year
6/1/2009
(1) Free HD DVR
(2) Free S&H and Installation
(3) Free year of HD Service
(4) $10 off per month for 12 months
(5) Sports package (FSN, NESN, etc) for $2.99 a month originally $12.99 a month
(6) Starz and Showtime free for 6 months
All promotions came with 2 years more contract.
9/28/09
- 2 Free HD DVR receivers
- Free S&H and Installation
- Free year of HD and DVR service
- $20 off per month for 6 months
- Starz and Showtime free for 6 months
- 2 years commitment
1/9/11
new increase in prices. call for your free credits
I will call tomorrow! and let you guys know
3/5/11
-$300 Credit
-12 Months DVR Free
-3 Months of Showtime, Encore, & Starz Free
-No Commitment
Thanks!
___________
6/10/11
well, I called the number in the OP (just the regular customer service number?) and said " cancel service" when prompted.
Got to talk to Ann (very friendly and helpful) and all I have to say is DirecTV just won major brownie points in my book. they are willing to offer a lot to keep you as customer.
My new deal:
- $10 HD access - FREE FOR 12 MONTHS
$65.99 Choice Extra Package - 230 channels (ncludes sports pack)
- $20 OFF for 12 months
- $5 OFF for 24 months
FREE STARZ, SHOWTIME FOR 6 MONTHS (do not have to call to cancel. they will roll off)
FREE HBO 3 MONTHS (call after 3 months to cancel)
EQUIPMENT OFFERS:
FREE 2nd HD DVR RECEIVER (waived the technician charge) - requires you sign a new 2 year contract
$47.99 + $6/month (2nd DVR) = $53.99/month
+
$250 ONE TIME CREDIT
needless to say, I'm staying! thanks OP and DirecTV
05/07/2012
Customer of 11 years and never late on my bill. My discounts were ending so I called in to see if I can get my discounts renewed since I truly can not afford the regular price and need a discount to stay with them or else I would need to cancel. They said there are no discounts available at this time. I guess I would need to look to the cable company to get a cheaper basic service.
I would not sign up or change a directv package right now. This week they are supposedly coming out with a 5 tuner DVR and I would hate to be stuck with the old tech by signing up or committing to now. HMC has been out since 2011. Post is pointless.
09/25/2012
Customer for 1 year, no late payments. Gave me 1 free HD DVR and 1 HD receiver for $49. Waived the HD service fee for 12 months and gave me $10 off my bill for 12 months.
Made me extend my contract.
10/02/2012directv customer for last 9 years, current bill of approx. $100 per month, do not watch much hbo, etc, or sports. Directv refused to upgrade boxes even though they were broken, without renewal of contract. Got Century link flyer in mail, signed up for 10mbps internet and same number of channels as directv for $96, 1 year contract, getting a $250 amex cad free and a samsung galaxy tablet for free.
10/04/2012DirecTv customer for 14 months (this time, first subscribed about one year after the company started) Called last weekend and I was offered $10 off for (I think) 12 months, 4 months of Showtime and the Red Zone Channel. I was told this was the only offers available at the time. I declined them.
This morning I e-mailed via their website and stated that I'd received a letter from Dish Network (true) and when comparing packages their top tier packages, without premium channels (America's Top 250) found that that package would be $36 less than what I'm paying for the Xtra package from DirecTv. I was sent an e-mail back giving me a phone number and PIN code to call in with.
I just spoke with the rep and she took $15 off for 15 months, $20 off for 12 months and $5 off for 24 months with a one time credit of $25. A total savings (over time) of $610.
She said DirecTv is always willing to work with their customers.
This post can be edited by most users to provide up-to-date information about developments of this thread based on user responses, and user findings. Feel free to add, change or remove information shown here as it becomes available. This includes new coupons, rebates, ideas, thread summary, and similar items.
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Link for form to get help from the Office of the President:
http://www.directv.com/DTVAPP/glo...#h:524.98
After filling out the form at the link, and waiting 24 hours, then you can call the Office of the President at:
1-888-440-7827
-4fit?
4/9/15 per 4fit?
-Call 1-800-531-5000
-Get to retentions department
-Confirm you are in retentions department
-Don't bother with their offers and simply request a cancellation 2 weeks out
-Confirm cancellation date
-Wait to receive "We want you back", "Let us make it right", "blah blah" call or email with special 877-250-4624 number and NEWDEAL1 or NEWDEAL2 code
-If you receive that email, great. Go ahead and call in as soon as you receive it.
-If you DO NOT receive the email in a few days, call the 877-250-4624 number anyway and tell them you received the email
-You may get turned down for "not being in their system" yet
-If that is the case, ask if they can get you added to the system
-No matter what they say, call back in 48 hours or so and try again
-You may still have to haggle with them a bit to get everything listed in this thread ($200 GC, 12 month discounts on package, free 2015 Sunday Ticket Max, 3 months of premium movie channels, all requiring a 12 month commitment (24 months if you elect to receive new equipment)), but they also may just lay it all out there for you from the start
-If all else fails, you can always call the 1-800-531-5000 number back before the date you set and have the cancellation removed and try the whole process again later
Image of the email you may receive after setting a disconnect date: http://i.imgur.com/OCbbk3x.png
08/11/2014
offered through them calling me FREE NFL ticket 3 mths Ultimate package (if that's what its called) for $5.99 per mth.. All they wanted was an additional 12 mths from me. Told them my contract doesn't expire till march they then said well then you will only have an extra 5 mths to finish it off :-)
03/18
1 free hddvr
another $100 hddvr
$120 credit for having existing hbo
6 months premium channels free
03/23
HD DVR $99 + $19 shipping
$10 credit per month for 12 months (the guy couldn't get this to go through so ended up doing an upfront credit of $120 to the account)
Not great, but what can you do? After 5 calls, I just wanted to get it overwith.
04/05
1 Free HD DVR (the new one with VOD)
2 HD DVR for $99 (the new one with VOD)
3 HD service free for a year
4 Starz, Showtime, Cinemax, HBO free for 6 months
5 Free install
6 $10 off per month for a year
6/1/2009
(1) Free HD DVR
(2) Free S&H and Installation
(3) Free year of HD Service
(4) $10 off per month for 12 months
(5) Sports package (FSN, NESN, etc) for $2.99 a month originally $12.99 a month
(6) Starz and Showtime free for 6 months
All promotions came with 2 years more contract.
9/28/09
- 2 Free HD DVR receivers
- Free S&H and Installation
- Free year of HD and DVR service
- $20 off per month for 6 months
- Starz and Showtime free for 6 months
- 2 years commitment
1/9/11
new increase in prices. call for your free credits
I will call tomorrow! and let you guys know
3/5/11
-$300 Credit
-12 Months DVR Free
-3 Months of Showtime, Encore, & Starz Free
-No Commitment
Thanks!
___________
6/10/11
well, I called the number in the OP (just the regular customer service number?) and said " cancel service" when prompted.
Got to talk to Ann (very friendly and helpful) and all I have to say is DirecTV just won major brownie points in my book. they are willing to offer a lot to keep you as customer.
My new deal:
- $10 HD access - FREE FOR 12 MONTHS
$65.99 Choice Extra Package - 230 channels (ncludes sports pack)
- $20 OFF for 12 months
- $5 OFF for 24 months
FREE STARZ, SHOWTIME FOR 6 MONTHS (do not have to call to cancel. they will roll off)
FREE HBO 3 MONTHS (call after 3 months to cancel)
EQUIPMENT OFFERS:
FREE 2nd HD DVR RECEIVER (waived the technician charge) - requires you sign a new 2 year contract
$47.99 + $6/month (2nd DVR) = $53.99/month
+
$250 ONE TIME CREDIT
needless to say, I'm staying! thanks OP and DirecTV
05/07/2012
Customer of 11 years and never late on my bill. My discounts were ending so I called in to see if I can get my discounts renewed since I truly can not afford the regular price and need a discount to stay with them or else I would need to cancel. They said there are no discounts available at this time. I guess I would need to look to the cable company to get a cheaper basic service.
09/25/2012
Customer for 1 year, no late payments. Gave me 1 free HD DVR and 1 HD receiver for $49. Waived the HD service fee for 12 months and gave me $10 off my bill for 12 months.
Made me extend my contract.
10/02/2012directv customer for last 9 years, current bill of approx. $100 per month, do not watch much hbo, etc, or sports. Directv refused to upgrade boxes even though they were broken, without renewal of contract. Got Century link flyer in mail, signed up for 10mbps internet and same number of channels as directv for $96, 1 year contract, getting a $250 amex cad free and a samsung galaxy tablet for free.
10/04/2012DirecTv customer for 14 months (this time, first subscribed about one year after the company started) Called last weekend and I was offered $10 off for (I think) 12 months, 4 months of Showtime and the Red Zone Channel. I was told this was the only offers available at the time. I declined them.
This morning I e-mailed via their website and stated that I'd received a letter from Dish Network (true) and when comparing packages their top tier packages, without premium channels (America's Top 250) found that that package would be $36 less than what I'm paying for the Xtra package from DirecTv. I was sent an e-mail back giving me a phone number and PIN code to call in with.
I just spoke with the rep and she took $15 off for 15 months, $20 off for 12 months and $5 off for 24 months with a one time credit of $25. A total savings (over time) of $610.
She said DirecTv is always willing to work with their customers.
This post can be edited by most users to provide up-to-date information about developments of this thread based on user responses, and user findings. Feel free to add, change or remove information shown here as it becomes available. This includes new coupons, rebates, ideas, thread summary, and similar items.
Once a Thread Wiki is added to a thread, "Create Wiki" button will disappear. If you would like to learn more about Thread Wiki feature, click here.
Link for form to get help from the Office of the President:
http://www.directv.com/DTVAPP/glo...#h:524.98
After filling out the form at the link, and waiting 24 hours, then you can call the Office of the President at:
1-888-440-7827
6,758 Comments
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I think its 1 year.
Also, a note that my installer told me today: If you have the protection plan, you can upgrade equipment FOR FREE after 1 year WITH NO contract extension. You have to have paid the protection plan for 1 full year with no breaks in service).
Also, I was given the new Genie 2, which is in BETA test right now(Pittsburgh, PA is one of the markets that are testing the Genie 2 before it goes national, which he said will be in late June/early July). Controller for this is small and weighs nothing like the old bulky ones. Speed on it is amazing so far! Also, NO MORE having to download programs from on demand.
Also, a note that my installer told me today: If you have the protection plan, you can upgrade equipment FOR FREE after 1 year WITH NO contract extension. You have to have paid the protection plan for 1 full year with no breaks in service).
Also, I was given the new Genie 2, which is in BETA test right now(Pittsburgh, PA is one of the markets that are testing the Genie 2 before it goes national, which he said will be in late June/early July). Controller for this is small and weighs nothing like the old bulky ones. Speed on it is amazing so far! Also, NO MORE having to download programs from on demand.
The installers get a spiff for service contracts...It used to be that they earned the spiff if you just signed up then cancelled before the 3 month warranty ended...So, I would take the claim of free upgrades with no contract extension after a year of paying for service with a large grain of salt...
Here is a free piece of advice for anyone getting a new installation...
MAKE SURE YOU GET REMOTES WITH RF CAPABILITY! THE RF MODELS WILL DO EVERYTHING THE CHEAPER I/R UNITS WILL DO PLUS YOU CAN CHOOSE TO USE THE RF MODE WHICH FROM MY EXPERIENCE IS MUCH BETTER!
The installers get a spiff for service contracts...It used to be that they earned the spiff if you just signed up then cancelled before the 3 month warranty ended...So, I would take the claim of free upgrades with no contract extension after a year of paying for service with a large grain of salt...
Here is a free piece of advice for anyone getting a new installation...
MAKE SURE YOU GET REMOTES WITH RF CAPABILITY! THE RF MODELS WILL DO EVERYTHING THE CHEAPER I/R UNITS WILL DO PLUS YOU CAN CHOOSE TO USE THE RF MODE WHICH FROM MY EXPERIENCE IS MUCH BETTER!
My installer brought nothing up about the service plan($6.99 now), I brought it up asking a question and that's when he told me that. He also told me not to sign up for it until July because of the Genie 2 BETA test market. If anything happens during BETA testing, service calls are free until the BETA test is done. I even told him if he needed anything that wouldn't cost me much for a commission, I'd sign up, but there wasn't anything.
The guy stayed and chatted with me for over an hour about video games, politics, work, etc, etc. He was around my age and very knowledgeable. Only took him 30 minutes for the install of 3 rooms. If he had tried to up sell me, I can tell as I'm a salesman myself. It was just a heads up about the chance to upgrade if having the service protection plan(which I've had to use in the past and it saved me $$$).
The installers get a spiff for service contracts...It used to be that they earned the spiff if you just signed up then cancelled before the 3 month warranty ended...So, I would take the claim of free upgrades with no contract extension after a year of paying for service with a large grain of salt...
Here is a free piece of advice for anyone getting a new installation...
MAKE SURE YOU GET REMOTES WITH RF CAPABILITY! THE RF MODELS WILL DO EVERYTHING THE CHEAPER I/R UNITS WILL DO PLUS YOU CAN CHOOSE TO USE THE RF MODE WHICH FROM MY EXPERIENCE IS MUCH BETTER!
Just an update: He was CORRECT about the AUTOMATIC FREE UPGRADE after 1 year, but it does extend your contract by a year.
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This is just one of many subjects I now listen to on the "best Podcast in the Universe [noagendashow.com]". There is so much more than "the usual" programs available thru cable or sats it will blow your mind. Too bad you couldn't just buy ala cart the sports you want when you want.
I don't think you make a fair comparison.
Two weeks ago I called and disconnected immediately (we are in the midst of a move), and they really didn't give any pushback other than reminding me of the early term fee, which I said I would eat. So two weeks pass and I still haven't received my kits to return my receivers, and I call them back to ask where the kits are. At that point, the rep politely asks why I disconnected, noted that I had been with them for 18 years and started the offers.
Long story short, they restarted me with the new subscriber offer (e.g. XTRA for 39.99/month for a year and then 10/month off in years 2 and 3, free Genie upgrade, free NFL ticket for the '13 season, free Sports Pak for 3 months, free HBO, et al. for 3 months, and after I asked about AAA (which he couldn't do since I really wasn't new) he threw in another 5/month off for a year. And this was all simply because I actually terminated and was waiting for the return kits. Oh, and of course he zero-balanced my account on the "early term fee."
Something to consider, especially since the conventional wisdom is that current customers don't get treated as well as new customers. In my case, I can't say that was true.
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I shall try uverse 1 month trial during that?