Ultimate Comcast / Infinity Internet deal- $19.99/Month for 1 year with no additional service required

Quote from Baddogdaddy : He's right I got the "free" bump to 30mbps about two months ago. I received an email out of the blue informing me of the free speed boost.

I have never seen them charge for their speed boost, its part of their service...it doesn't mean its a continuous flow, its just an initial short boost.. .speedboost and a bump to a different mbps are 2 completely different things...

Quote from argothiusz : And you were right. I see a $64.95 from my billing account today. Called in and talked for 3 hours and they said there is no such thing as $19.99; and the person opened my account is 3rd party vendor so there is nothing I can do. I am calling retention center and the guy said he can lower my bill to $39.99. What a load of BS! I am calling at the end of this month to discontinue my service.

if anything, contact the 3rd party, speak to a supervisor and ask them to pull the phone call to prove you aren't lying, and if they can't do that, that you will be contacting yours and their states attorney general as you've read in several forums about baiting in switching with their company...take down names(first and last names, make sure you ask them to spell it so they know you're noting everything) ..

5X..FOLKS FOLKS FOLKS...It will take a matter of minutes to record your self on your camera making this call to comcast. This will be peace of mind and you'll be glad you did it. Make sure the phone is on speakerphone. Record your phone to show the time and date and proceed with the phone call, ask for the account or confirmation number when complete and confirm the agreement, prices and speed you're getting. Make sure your state allows the recording of the call withough the other sides intent. In Texas, you can record without letting the other person know (only one user has to know the call is being recorded).

This thread needs to be moved out of the hot deals section.

Anyway, as mentioned in my previous post, those having problems should not bother calling the regular customer service line. You will waste hours of your time. Shoot an email to we_can_help@cable.comcast.com and someone in the escalations team in your area will contact you within a day or so.

I've been a customer for over a year and my internet bill recently went back up to $60 from $44.95 (via a $20 off 12 month promotion) and I called in to see if I could lower my bill down but all they offered me was the internet (25-30mbps) + TV for $49.95. Maybe I should've just canceled my internet and opened up a new account under someone else's name like every else in this thread. I don't even watch tv.

PLEASE ADVISE

I had a call from collections recently. Never been in this situation and did not know what to do.

Actually I was an existing customer of Comcast since 2 yrs. Been paying $62.5 +Taxes since 6+ months and hence signed up as a new customer with spouse's details recently.

On one of my previous statements (existing acct), there was an extra charge of $25.xx and when not resolved with Comcast, went via Amex. I am quite not sure how CC disputed them, but was told, that Amex took the money back from Comcast onto my CC.

And these charges were from almost July 2012. Infact I was promised the $19.99 for 1 yr and since I believed, I did not bother to check my statements and also scheduled auto pay. Only recently (in Jan 2013), when tying to see what options do they have for existing customers, did I notice that they have been charging full price of $62.50 since past 6 months. And upon bringing that to there attention, they did not refund and said that they do not have any record on my acct with that info and that they would not honor. So the dispute for those 6 months did not work as I did not have any poof either. Whay proof can one have when done on phone?

And the $25.xx dispute was for July 2012 (which I noticed in Jan 2013 too, when trying to see options), where instead of charging $19.99, they charged $45+ (extra 25 bucks)

So, long story short, Comcast instead of refusing to refund to Amex or call me to talk, or send any form of communication approached Collections and they r calling me regularly and asking me to pay.

Upon a quick chat with one of the supervisors at Comcast, agreed to put a credit of $25.xx on my acct so as to counteract the collection charges.

When I called to inform collections this, that person would not want to listen to me. He says that even if Comcast waives, since it is in collections, I have to pay to them at any cost and that I could defer (guess that's what he said)in 20-30 days in my State for free, but did not provide me with any other details as to whom should I approach in this regard.

He does not want to call Comcast to see what recent changes took place on my acct OR want to hear my side of story either. He was rude in his behaviour and said he gets 100+ cases of this sort and he knows what he is doing and hung up the phone on me.

Sorry for detailed explanation.

Want to get some inputs from people in same situation and how to get this resolved. Also not sure how to defer (or what ever it is).

And above all, I don't want to get my CREDIT HISTORY HAMPERED in any way. I have never been in this situation ever and for all of my payments I have a autopay feature, so as to pay on time and with this stunt of Comcast I having a terrible time.

Please advice.

TIA

Quote from gnozahs : I've been a customer for over a year and my internet bill recently went back up to $60 from $44.95 (via a $20 off 12 month promotion) and I called in to see if I could lower my bill down but all they offered me was the internet (25-30mbps) + TV for $49.95. Maybe I should've just canceled my internet and opened up a new account under someone else's name like every else in this thread. I don't even watch tv.

My friend was in a similar situation as yours. Since he only had limited basic comcast standard def tv, and was only really watching local channels, I told him to buy an over the air antenna for $30 at Best Buy, and he now gets all local channels in HD for free. Then he cancelled his Comcast double play service, paid his last bill, and returned the TV receiver (he owns his own cable modem). And one day later called the 0903 number and got the Economy Internet deal for $14.99 a month for 12 months (Performance was $29.99 for 12 months, but sometimes a rep offers $19.99 a month for 12 months if you're lucky). They don't even care if you you've been a recent subscriber. He was even able to waive the activation fee of $15 because all he needed to activate service was the new account number, and the phone number linked to that account. Plus I hear that Comcast will soon boost Economy speeds from 3Mb download speeds to 5Mb. Just make sure to chat with a rep online after you get your new service and verify the promo, and keep the transcript for insurance.

Quote from GreenChillies : PLEASE ADVISE I had a call from collections recently. Never been in this situation and did not know what to do. Actually I was an existing customer of Comcast since 2 yrs. Been paying $62.5 +Taxes since 6+ months and hence signed up as a new customer with spouse's details recently. On one of my previous statements (existing acct), there was an extra charge of $25.xx and when not resolved with Comcast, went via Amex. I am quite not sure how CC disputed them, but was told, that Amex took the money back from Comcast onto my CC. And these charges were from almost July 2012. Infact I was promised the $19.99 for 1 yr and since I believed, I did not bother to check my statements and also scheduled auto pay. Only recently (in Jan 2013), when tying to see what options do they have for existing customers, did I notice that they have been charging full price of $62.50 since past 6 months. And upon bringing that to there attention, they did not refund and said that they do not have any record on my acct with that info and that they would not honor. So the dispute for those 6 months did not work as I did not have any poof either. Whay proof can one have when done on phone? And the $25.xx dispute was for July 2012 (which I noticed in Jan 2013 too, when trying to see options), where instead of charging $19.99, they charged $45+ (extra 25 bucks) So, long story short, Comcast instead of refusing to refund to Amex or call me to talk, or send any form of communication approached Collections and they r calling me regularly and asking me to pay. Upon a quick chat with one of the supervisors at Comcast, agreed to put a credit of $25.xx on my acct so as to counteract the collection charges. When I called to inform collections this, that person would not want to listen to me. He says that even if Comcast waives, since it is in collections, I have to pay to them at any cost and that I could defer (guess that's what he said)in 20-30 days in my State for free, but did not provide me with any other details as to whom should I approach in this regard. He does not want to call Comcast to see what recent changes took place on my acct OR want to hear my side of story either. He was rude in his behaviour and said he gets 100+ cases of this sort and he knows what he is doing and hung up the phone on me. Sorry for detailed explanation. Want to get some inputs from people in same situation and how to get this resolved. Also not sure how to defer (or what ever it is). And above all, I don't want to get my CREDIT HISTORY HAMPERED in any way. I have never been in this situation ever and for all of my payments I have a autopay feature, so as to pay on time and with this stunt of Comcast I having a terrible time. Please advice. TIA

It goes without saying..."Never give your credit card to Comcast!" Once they have your card on file, they will eventually cheat you out of your money! It's okay to make a one time payment every month, since this does not put your credit card on their autopay file system. As far as getting the money they stole from you, I would suggest going to their online chat help, they are usually more understanding. Or if you make a phone call, make sure it is the retentions department, which is when you want to "cancel service," as they try their best to keep you on as a customer by ameliorating your problems. Tell them you have transcripts and records of this whole ordeal, and to notify collections of their error! If you get a rep either on the phone or online chat that does not help you, call back later and chat with another rep. It is often up to each reps discretion whether to help or to hinder you. As a last resort, you might even mention to them that you're going to take this problem to a consumer watch organization like the better business bureau, or to your local congressman/congresswoman, and how bad the public relations would be for them if that were to happen. You might also try your local library for free law advice concerning collections. Good luck.

Quote from row : Check your bills. It will tell you how long your promotion will last.

I got the bill and there is a discount but no discount code or time period. I had cancelled my onsite technician but they charged me for it anyway. So I called to get it resolve but the automated system inform me that I had a credit.

No point in questioning a good thing...

Any existing customers able to get any sweet deals from comcast? My $34.99 is coming to an end

Problem solved. $19.99 for 12 months starting next month and $9.98 for first month as compensation for making me going through all that >.<

Quote from argothiusz : Problem solved. $19.99 for 12 months starting next month and $9.98 for first month as compensation for making me going through all that >.

How did you solve your problem? By phone? Chat? Email?

Glad it worked out.

Quote from inm8num2 : How did you solve your problem? By phone? Chat? Email? Glad it worked out.

I did all LoL

1. online chat for few minutes, and they submitted my problem to escalated department. Got a call back 2 days later but I didn't picked up.
2. I called back the next day. After 1-2 hours of being transferred and everyone telling me that there is no such deal, I got pissed off and tell them to transfer me to retention center to see if those guys can help. The guy laughed and said its impossible to get under $39.99 and made a movie reference joke out of it haha So I told him to cancel by end of billing period but he said I have to call back then.
3. After I hung up the phone, I emailed and tell them to pull then phone conversation when I signed up for comcast and take action asap. One day later, I got a call from their account exec, and she said she will look for the best deal she can then she gave me her extension #. She actually tried very hard haha She called me a couple of time over the past 2 days just to update that she still couldn't find such deal. Then I got a call from her today, and she told me that she submitted the problem to her manager and it got approved. Then she applied all the credits to my comcast account. Now, I have $200+ in my account which means I dont have to pay bills for next 3 months LoL

Wow...congrats. You beat them. Few of us can claim the same accomplishment.

I just moved into a new apartment and I am looking for internet deals.. came across this one but am I too late to get in on this deal?

Quote from mitul2288 : I just moved into a new apartment and I am looking for internet deals.. came across this one but am I too late to get in on this deal?

As far as I know, if you call the 0903 number, they'll offer you the Economy Plus tier of 3Mb download speeds for $14.99 for 12 months. If you want the Performance tier at 25Mb download speeds, the price and term varies from $29.99 for 12 months, $19.99 for 12 months, or $19.99 for six months, then $34.99 for months 7-12. It all depends on which customer rep you get. Some are better than others.