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Samsung LCD/Plasma/DLP TV's Capacitor Class Action Settlement Lawsuit

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FINALLY, Samsung is offering a Class Action Settlement on a defective capacitor in some TV's. I am sure lots of people in SD community have bought these early LCD/Plasma/DLP model HDTV's from Samsung around 2008. I had "ln52a650a1f" LCD HDTV that died right after 2 year warranty expired. I called Samsung and argued with manger and ended up cussing at him because they wouldn't acknowledge the problem or give any sort of reimbursement. After doing some research, I found out that lots of people are having same problem with Samsung TVs bought around 2008 and the cause was a faulty capacitor bought from Chingmai electronics (basically means Chinese junk Smilie) that's inside these model TV's.

My problem was getting ghost images, dark multiple images that would clear after TV warmed up for 30-45 minutes but it was a pain the "you know where". So, last month I ended up buying LG 3D TV that I absolutely love and vowed to never buy Samsung again wavewave

Here is the link that you need to check your model and take appropriate action:

http://www.samsung.com/us/capacitorsettlement/

NO SAMSUNG TV's for me again.
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Last Edited by nomadpp August 9, 2012 at 10:41 AM
This post can be edited by most users to provide up-to-date information about developments of this thread based on user responses, and user findings. Feel free to add, change or remove information shown here as it becomes available. This includes new coupons, rebates, ideas, thread summary, and similar items.

Televisions covered under this settlement:

LCD:LN-T******/XAA; LN**A******XZA; LNS4041DX/XAA; LNS4051DX/XAA; LNS4052DX/XAA; LNS5296DX/XAA

Plasma:HPT5034X/XAA; HPT5044X/XAA; HPT5054X/XAA; HPT5064X/XAA; PN42A410C1DXZA; PN42A450P1DXZA; PN50A410C1DXZA; PN50A450P1DXZA; PN50A460S4DXZA

DLP:HLT5087SAX/XAA; HLT5087SX/XAA; HLT5089SAX/XAA; HLT5089SX/XAA; HLT5687SAX/XAA; HLT5687SX/XAA; HLT5689SAX/XAA; HLT5689SX/XAA; HLT6187SAX/XAA; HLT6187SX/XAA; HLT6189SAX/XAA; HLT6189SX/XAA

============== SYMPTOMS ===================

1) Not turning on
2) Significant delay in turning on ( It should take at the LEAST, 1 MINUTE to turn on, to be considered a problem)
3) Making clicking noise
4) Cycling on & off
5) Other similar problems

============================================

-----------------------------------

Information for reimbursement of $300:

1. Call the Samsung complain line (1-888-899-7602) and complain before March 2nd, 2012.
2. Make sure you have one of the covered symtopms
3. Make sure you know your Model Code
3. Make sure you have documentation that you purchased the TV AND you no longer have possession of it (receipt of sale to another person who know has your TV, receipt of donation, reciept of recycle, etc... If you don't have documentation proving you no longer have possession or sold it to someone or donate, they will not reimburse you!)
4. make sure you have an TRANSACTION ID that the person on the phone gives to you so you can keep a record of complain you filed over Phone...
5. Fill out the proof of claim form.

- Any questions, pls. post or PM me at Phead128

============================================

STEP BY STEP Instructions to get $300 Card: HERE

============================================
-----------------------------------

Information for reimbursement of $300 by MadCowDeals.

If you don't own the TV anymore, you don't need proof that you don't own it... you need proof that you ONCE owned it (proof or purchase, or SEA can verify such a purchase) and that you filed a complaint

From Page 8 PART D [samsung.com] here: http://www.samsung.com/us/capacit...Notice.pdf

So if you filed a complaint, and have the proof or purchase, or have called with the serial number, that implies reasonable documentation of ownership. I got MY $300 debit card using this method, per the full class notice.

********************************** SETTLEMENT DETAILS [samsung.com] ***************************
You must fill out and submit this form to obtain reimbursement for:

1) Expenses you incurred, prior to March 2, 2012, to evaluate or diagnose the capacitor issue covered by the settlement up to $150

2) Expenses you incurred, prior to March 2, 2012, to fix the capacitor issue covered by the settlement up to $150, or up to $300 if the repair included replacing a power supply board

3) Shipping expenses, including insurance costs, you incurred, prior to March 2, 2012 to fix the capacitor issue covered by the settlement, up to $150

4) A $300 fully transferable debit card if you reported to SEA, prior to March 2, 2012 the capacitor issue covered by the settlement, but did not get it fixed and you now no longer posess your television; or

5) A payment of $50 if, after March 2, 2012, you require more than on repair to fix the capacitor issue covered by the settlement.

>>>In other words, a customer who repaired the set may receive up to $600 for diagnosis, repairs, and shipping, plus $50 if they need more repairs; while a customer who ditched the set can still receive up to $450 for diagnosis and compensation. <<<


this is the firm that's representing Samsung

Ansa Assuncao LLP

Pennsylvania Office
Ansa Assuncao LLP
Four Penn Center, Suite 900,
1600 JFK Boulevard
Philadelphia PA 19103
Phone: 267-528-0133

here the address for samsung you have to fill bbb in new jersey

85 Challenger Road
Ridgefield Park, NJ 07660
201-229-4000

http://www.trenton.bbb.org/
Fax: 267-528-0726


****************************** DISPUTE RESOLUTION **************************************

For those of us getting rejection notices from Samsung, we can dispute the rejection in court. Read under "Dispute Resolution" in page 8 of the full settlement agreement:
If you have any disputes with the Claims Administrator about your claim, you can send the claims administrator a notice of your dispute within 30 days from the date of rejection, along with any supporting documentation. You can request a review of the dispute by the Court. You can also choose to submit the dispute, or any other dispute regarding the terms of the Settlement Agreement, to the Alternative Dispute Resolution Unit of the Division of Consumer Affairs of the State of New Jersey, Office of the Attorney General. Any dispute resolution will be at no cost to you and you will not be required to travel.

**************************************************************************************************





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968 Comments

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Joined Dec 2011
L2: Beginner
> bubble2 80 Posts
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sstang2006
04-26-2012 at 11:34 AM.
04-26-2012 at 11:34 AM.
I'm still waiting on my $300.
Reply
Joined Feb 2005
ring ring bananaphone!
> bubble2 5,109 Posts
575 Reputation
zoglog
04-26-2012 at 11:40 AM.
04-26-2012 at 11:40 AM.
Quote from sstang2006 :
I'm still waiting on my $300.
same D:
Reply
Joined Jul 2011
L1: Learner
> bubble2 20 Posts
149 Reputation
tinytoony
04-27-2012 at 07:17 PM.
04-27-2012 at 07:17 PM.
Quote from sstang2006 :
I'm still waiting on my $300.
That's because it hasn't been 90 days. Derp.
Reply
Joined Dec 2007
L10: Grand Master
> bubble2 20,653 Posts
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blackblaze
04-27-2012 at 07:23 PM.
04-27-2012 at 07:23 PM.
Quote from sstang2006 :
I'm still waiting on my $300.
as life passes you by Facepalm
Reply
Joined Jul 2007
Roller Derby, Baby!
> bubble2 666 Posts
414 Reputation
lovinit
04-29-2012 at 07:32 PM.
04-29-2012 at 07:32 PM.
Quote from mland0821 :
Thank you OP & SDs- I would never have known about this, since I've never contacted SEA regarding this TV.
Ok, so I am in the same boat. I bought this tv and am having the problems. I have the receipt, but never contacted customer service about the problem because I thought it was just my tv (didn't know it was a legit issue).

I just stumbled on this thread in researching my tv model for complaints.

Can I do anything at this point?
Reply
Joined Dec 2007
L1: Learner
> bubble2 12 Posts
13 Reputation
pebbles713
04-29-2012 at 09:30 PM.
04-29-2012 at 09:30 PM.
I have this same problem. Samsung sent someone to fix the capacitors, but I am still having a problem with the ghost images, and lines across the right side of the screen until it warms up. The repairman told me that that problem was not covered by the settlement, and that he thought I needed a whole new screen. He said he would email me a price for that but he never did. Though when I called Samsung and told them what problems I was having they told me it was covered. I've noticed a lot of other people have this same problem. Is there anything that we can do about this? A tv that cost's as much as these tv's do should last for many years! I feel as if I have been ripped off by Samsung and there's nothing I can do about it.
Reply
Joined Jan 2006
L5: Journeyman
> bubble2 594 Posts
217 Reputation
smileyspeople
04-30-2012 at 08:27 AM.
04-30-2012 at 08:27 AM.
Anybody know if they are still doing the replacements of the boards in the covered models?

I have a LN-T4069F that won't completely power up. I know I'm too late for the $300 settlement, but do they still come out and replace the board with the faulty capacitors or am I too late?
TIA!
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Joined Mar 2012
L1: Learner
> bubble2 10 Posts
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nhnative
05-02-2012 at 09:54 AM.
05-02-2012 at 09:54 AM.
Quote from phead128 :
What's the breakdown on the $350?
Sorry it's taken me so long to get back to this thread. When I purchased the TV at Circuit City I also purchased their extended warranty. A few months later CC went out of business and the TV started acting up so I contacted Samsung and opened a ticket thinking that my CC warranty was no good but I contacted the warranty company and they were still in business. Sent a tech to my home to repair but they decided that the part was too expensive to replace so they offered me $350 to cash out. The unit went into the trash.

So I have a paper trail with Samsung documenting the issue which is definitely helpful in settling the CAL.
Reply
Joined Nov 2008
L5: Journeyman
> bubble2 668 Posts
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bigtommyt
05-02-2012 at 01:29 PM.
05-02-2012 at 01:29 PM.
sent my letter on 2/28 with all forms and paperwork, still no call or email, kind of getting worried, i am thinking of sending another letter with paperwork again since i have a transaction ID before 3/2.

Anyone still receive no response yet ? i am getting anxious that they are waiting to the deadline to deny claims so there is no turnaround time
Reply
Joined May 2012
L1: Learner
> bubble2 1 Posts
10 Reputation
rencelas
05-03-2012 at 07:04 AM.
05-03-2012 at 07:04 AM.
Quote from bigtommyt :
sent my letter on 2/28 with all forms and paperwork, still no call or email, kind of getting worried, i am thinking of sending another letter with paperwork again since i have a transaction ID before 3/2.

Anyone still receive no response yet ? i am getting anxious that they are waiting to the deadline to deny claims so there is no turnaround time
Mine was delivered to Samsung via Fedex on 2/28. I still haven't heard anything either. I called them on Monday and was told to wait 90 days. I have it on my calendar to reach out to them again on May 29th.
Reply
Joined Dec 2008
L5: Journeyman
> bubble2 743 Posts
87 Reputation
huskybuc
05-07-2012 at 06:38 AM.
05-07-2012 at 06:38 AM.
I got my denial email this Saturday. They said that they had no documentation of capacitor issues prior to March 2, 2012. That is so messed up. I called and got a transaction number, then I got a confirmation on March 3, 2012 (the day I received my official notice). I wonder if the 2nd call canceled out the first?
Reply
Joined Feb 2008
L7: Teacher
> bubble2 2,509 Posts
273 Reputation
sanjeeva7
05-07-2012 at 06:50 AM.
05-07-2012 at 06:50 AM.
Quote from pebbles713 :
A tv that cost's as much as these tv's do should last for many years! I feel as if I have been ripped off by Samsung and there's nothing I can do about it.

These days TV's are disposable. They certainly don't make them like they used to. I bought a CRT back in 2002 and it works perfect and will probably last another 20 years. My best friends' in laws still have their tv from the 1970's, the kind with the wood paneling that sits on the floor. I bought a plasma last year knowing that I might have to replace it within 5 years.
Reply
Joined Dec 2007
L1: Learner
> bubble2 4 Posts
10 Reputation
DennisS0727
05-08-2012 at 08:10 AM.
05-08-2012 at 08:10 AM.
On May 4th, I received a formal looking email from Samsung's Customer Service support department notifying me that a compensation request was submitted on my behalf to the accounting office. In the email, it references my "previously approved" tracking number. Note: I have 2 tracking numbers and the one they are using is money that I have been approved for a diagnostic test on my discarded television. Then on May 7th I received 2 formal emails from Samsung; the first stated that my compensation request was approved by the finance department and the second notified me that my check was processed and will be mailed shortly. It appears that Samsung is processing checks for reimbursement for repairs/diagnostic tests first and the 300 for discarded tv's at a later time
Reply
Joined Jul 2006
L5: Journeyman
> bubble2 965 Posts
466 Reputation
junwuusa
05-10-2012 at 12:31 PM.
05-10-2012 at 12:31 PM.
Quote from huskybuc :
I got my denial email this Saturday. They said that they had no documentation of capacitor issues prior to March 2, 2012. That is so messed up. I called and got a transaction number, then I got a confirmation on March 3, 2012 (the day I received my official notice). I wonder if the 2nd call canceled out the first?

I got my denial email too. They first said no transaction ID. So I emailed back with my ID even though I wrote it on the paper everywhere when I file. They came back and said the ID does not say anything except I donated my TV. What an idot! If I donate my TV, why I should call you guys to let you know?! Then they said I filed on March 2 and it needs to be prior to March 2. So denial.
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Joined Apr 2008
L3: Novice
> bubble2 139 Posts
36 Reputation
hiloyo63
05-10-2012 at 07:43 PM.
05-10-2012 at 07:43 PM.
I am wondering for those that are getting denied but Did everything asked of them in the settlement have recourse notifying the court or administrator of the settlement. I sent all my documents as asked to do had a transaction # all done copied all docs and sent certified mail with delivery confirmation and have heard Nothing Nathan Nada. I for one fully intend to contact the administrator of the settlement somehow if my Legitimate claim is denied.
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