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Got in on the Lightroom 3 deal and just called in and was able to get my free Lightroom 4 Upgrade. Took some time and explaining though -
First called into sales who transferred me over to customer support. He asked for my serial number and confirmed my LR3 purchase and went to speak with a manager who said it wasn't valid on the student/teacher edition. I told him I was looking at the policy on the website right now and read him the first line where it clearly states it is valid on educational software. He then said hold on and brought up the same policy and read it to me - went and talked to his "manager" again and gave me the deal. Good thing is it looks like it's the non-academic version (doesn't student/teacher say on my order). Either way, it's a free upgrade for those who were able to score LR3 at this price. Here is the link to Adobe's policy: http://kb2.adobe.com/cps/153/tn_15304.html |
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riiight... i'll let you guys know more as i find it out
"Order date: Friday, February 24, 2012
Status: In Process
Estimated Delivery Date: Monday, March 12, 2012 to Thursday, March 15, 2012
Carrier: FEDERAL EXPRESS GROUND (7 to 10 business days)"
I had the CC authorization on Sunday and it was suppossedly shipped yesterday.
Everyone have patience!
I had the CC authorization on Sunday and it was suppossedly shipped yesterday.
Everyone have patience!
http://www.newegg.com/Product/Pro...105976-L0G
Here is the student/teacher version:
http://www.newegg.com/Product/Pro...105977-L0G
Rep if this helped you, thanks.
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http://www.newegg.com/Product/Pro...105976-L0G
Here is the student/teacher version:
http://www.newegg.com/Product/Pro...105977-L0G
Anyway, the charge showed up on my cc statement.
First called into sales who transferred me over to customer support. He asked for my serial number and confirmed my LR3 purchase and went to speak with a manager who said it wasn't valid on the student/teacher edition.
I told him I was looking at the policy on the website right now and read him the first line where it clearly states it is valid on educational software. He then said hold on and brought up the same policy and read it to me - went and talked to his "manager" again and gave me the deal.
Good thing is it looks like it's the non-academic version (doesn't student/teacher say on my order). Either way, it's a free upgrade for those who were able to score LR3 at this price.
Here is the link to Adobe's policy:
http://kb2.adobe.com/cps/153/tn_15304.html
Anyone who got LR try to get your free upgrade by talking to a sales rep at Adobe? Looks like it just got released today.
http://www.newegg.com/Product/Pro...105976-L0G
Here is the student/teacher version:
http://www.newegg.com/Product/Pro...105977-L0G
Rep if this helped you, thanks.
First called into sales who transferred me over to customer support. He asked for my serial number and confirmed my LR3 purchase and went to speak with a manager who said it wasn't valid on the student/teacher edition.
I told him I was looking at the policy on the website right now and read him the first line where it clearly states it is valid on educational software. He then said hold on and brought up the same policy and read it to me - went and talked to his "manager" again and gave me the deal.
Good thing is it looks like it's the non-academic version (doesn't student/teacher say on my order). Either way, it's a free upgrade for those who were able to score LR3 at this price.
Here is the link to Adobe's policy:
http://kb2.adobe.com/cps/153/tn_15304.html
http://kb2.adobe.com/cps/153/tn_15304.html
"How do I find out if I'm eligible for a complimentary upgrade?
You might be eligible for a complimentary upgrade if you bought your software product (full or upgrade) soon after a new version was announced. To find out if your purchase falls in the eligibility period, contact Adobe to chat with an agent (English only). For other languages, select an option from the Need A Different Country Or Region menu.
Adobe doesn't notify customers who purchased single-user licenses about complimentary post-announce upgrades. Volume license customers receive an email with instructions for claiming their complimentary post-announce upgrades.
What are the requirements for a complimentary upgrade?
•You must have a single-user retail, volume license, or educational version of an Adobe software product. Not sure if you have a single-user product? See Determine what type of software license you have.
The following Adobe products don't qualify for complimentary upgrades:
•Products purchased through the Mac App Store
•Products purchased through auction sites (such as eBay)
•Second-hand purchases, including software received through a transfer of license
•Tutorial DVDs, trials, tryouts, betas, Not For Retail (NFR), and bundled OEM versions
•You must have registered your current serial number. If you register within your product, you can receive the complimentary benefits of Product Registration. For details, see Product Registration Options.
•You must have your order number if you purchased from Adobe. If you purchased from a reseller, it's necessary to provide proof of purchase. See proof of purchase qualifications.
•This offer is available only through Adobe directly and cannot be used with any other offers.
I meet the requirements. How do I place my order?
If you meet the requirements described above, follow these steps to order:
1.Go to the Customer Support Portal at one of the following locations:
•North America
•UK
•France
•Germany
•Asia/Pacific
2.Create an account or sign in to your existing account.
3.In the Submit a Post-Announce Upgrade Request page, fill in the required fields.
4.Click Review Case & Submit."
MrMasterQ
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