INFORMATION IS CURRENT AS OF 2/24/09

FAQ

GETTING STARTED

Can two people in the same household play with separate accounts?

Yes. Please note that there is a limit of 1 of each prize per household.

How many tickets can I earn per day?

There is a ticket limit of 1,000 tickets per day. If you continue to play games after that point you may not receive tickets for those games.

What counts as the start of a new day?

Start of UTC Day
--------------------------------------------
Pacific 4:00 PM
Mountain 5:00 PM
Central 6:00 PM
Eastern 7:00 PM

How often are the puzzles updated?

We never know so check in a lot.

ORDERING AND SHIPPING

Is there a limit to how much I can order?

Yes. According to the current Terms and Conditions you may only order 1 of each prize type per household. IF you are ordering prizes like t-shirts then you may order one of each color or style.

How long does it take to receive an order confirmation?

When you place an order you will receive a confirmation number. Write it down! Make sure your personal information is correct when you place an order. Some people do NOT get confirmation emails. If you do NOT get a confirmation e-mail that doesn't mean you won't get your prize. If it shows in your redemption history you will be fine!

Where does the confirmation email come from so I don't accidently delete it?

Subject: Live Search Club Order Confirmation
From: lsclub@microsoft.com

Where does the shipment email come from so I don't accidently delete it?

Subject: Live Search Club - Prize
From: livesearch@arvatousa.com

Some people do NOT get shipment or confirmation emails but it does NOT mean you won't get your prize. Most get their prizes with or without a shipping e-mail.

How long does it take to receive some of the prizes?

All prizes, even song downloads, take generally 6 to 8 weeks for delivery. An estimated delivery date is included in the confirmation email. It may take longer to ship if the item is backordered. Terms & conditions now state up to 12 weeks for delivery.

What do I do if I have issues or questions that aren't answered here?

For all questions regarding your prize you can email lsclub@microsoft.com. You can also contact them regarding any issue, even broken games, via the Help section of the Club Live games website.

How often are the prizes updated?

We never know so check in a lot. If it's a popular prize like an XBox or a Zune they are more likely to keep it around. Those are signature MS items.

Where can I find help with game answers?

Seekadoo help: http://files.filefront.com//;7819657;;/ - use WinRAR to unpack NOT winzip

Flexicon help: http://www.anagramssolved.com/fle...tions.html or http://files.filefront.com//;7942817;;/

Chictionary help: http://www.thewordfinder.com/scrabble.php or www.anagrammer.com

Clink help: http://www.onlineslangdictionary.com/browse/a
http://answers.yahoo.com/question...256AAy3W28

GAMING AND POINTS

What are the point values for each game?

- Flexicon is 25 tickets per game.
- Chicktionary is 20 tickets per game. (Get 89% and you get 17 tickets.)
- Spelling Bee is 20 tickets per game.
- Word Slugger is 20 tickets per game.
- Word Duel is 20 tickets per game. (You must score at least 2,000 in a round.)
- Crosswire is 20 tickets per game.
- Matt Lauer is 20 tickets per game. (You must answer every question correctly.)
- Enlivenment is 40 tickets per game. (Only one game available)
- Seekado is 15 tickets per game.
- Clink is 10 tickets per game.
- Red Carpet is 10 tickets per game. (You get 1 ticket per question.)
- Star Shuffle is 4 tickets per game.
- Dingbat is 3 tickets per game.

I maxed out all the high ticket games. How can I get more points fast?

Word Duel never runs out of puzzles because it is a live interactive game. You will get 20 tickets per round if you score at least 2000 points. HOT TIP: you can score 850 points if you have the letters to spell ZYZZYVA at the end of a round.

Are there ways any other ways to get points?

You can download the live search club toolbar here [live.com] and receive one point for every search you make.

PRIZES AND QUALITY

How are prizes shipped? What is the quality like?

Songs - E-Mail
Ring Tones - Who uses these anyway and do they come??
Tshirts - UPS (Cheaper points are 100 cotton jersey, higher points 100 organic midweight cotton and pre-shrunk.)
Hats - UPS
Xbox Games - UPS ground
Xbox 360 20g system - UPS (Gamers have reported getting refurbished ones.)
Windows Vista - UPS
Kitchen Aid timer - UPS
Zune - UPS (Color will vary. These are new and being phased out of product line.)
1gig USB Flashdrive - USPS
Bliss Blue Spa Kit - UPS (Very small bottles.)
Camelbak Better Bottle - UPS

Is the Live Search Logo on everything? How can I remove it?

It's pretty much somewhere on all products. Major brand name items like Kitchen Aid and Cannon and such do not have the logo. HOT TIP: An appropriately colored Sharpie pen can cover the logo on several items like hats and some shirts and bags.

What are captchas?

Captchas are systems that have been added to various games to prevent some forms of cheating. Periodically during games you will be required to enter a randomly generated alphanumeric code to continue playing. Captchas will come up frequently if you're a fast typer so slow down a bit.

If we ordered prizes before our accounts got reset, will we still get them?

Nothing has been confirmed, although it doesn't look likely. If MS knew you were botting, and reset your account, why would they still send you the prizes?

Can I use a non hotmail related account on Live Search Club?

Yes, you can use any email, it doesn't even technically have to be valid. Just create a Windows Live Passport. Just go to http://live.com/, click the Sign In link in the top right corner. Follow the instructions and select whether you'd like to use your own email or make a hotmail email account.

What are the best values for prizes (as of Oct 27, 2008)?

2500 Frequent Flyer Miles - 4,300 tickets - $200.00 (assuming 8 cents per mile) - $0.0465 per ticket
Office Ultimate 2007 - 48,000 tickets - $679.99 @ Best Buy/Office Max/Staples - $0.0142 per ticket
Windows Vista Ultimate - 24,000 tickets - $319.99 @ Best Buy/Office Max/Staples - $0.0133 per ticket
Microsoft Lifecam VX-3000 - 3,850 tickets - $43.99 @ Best Buy - $0.0114 per ticket
Microsoft Wireless Laser 6000 Keyboard V2 - 10,000 tickets - $99.99 @ Staples - $0.0100 per ticket
Rock Band Special Edition X360 - 25,000 tickets - $189.99 @ Best Buy - $0.0076 per ticket
Canon Powershot SD870 IS - 40,000 tickets - $279.99 @ Best Buy - $0.0070 per ticket
Xbox 360 System (20 gig) - 55,000 tickets - $259.99 @ Best Buy - $0.0047 per ticket
Here's a tip:

In Word Duel, if you have two computers and two accounts you can duel yourself and earn 40 points per game -- 20 per account!

Notes:
*You can only have one account per physical address, which is inputted when you redeem a prize
*You can only have one of each prize per account
*The maximum points per day per account is 1000
*Microsoft has been diligent about suspending accounts with no warning if they even so much as suspect that the person is using a bot (as reported on CAG)
*The site says that prizes will ship in 8-12 weeks, but most on CAG report receiving it within 1-3 weeks (oftentimes with no notification)

This website will check for any items that will ship into your city.
http://www.truecheaters.com/forum...acking.php

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This post can be edited by most users to provide up-to-date information about developments of this thread based on user responses, and user findings. Feel free to add, change or remove information shown here as it becomes available. This includes new coupons, rebates, ideas, thread summary, and similar items.

Once a Thread Wiki is added to a thread, "Create Wiki" button will disappear. If you would like to learn more about Thread Wiki feature, click here.