[Solved] Email outlook settings help
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Thread created 05-16-2012 by RVD26
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I have my HTC phone and HP Touchpad (both with Android) set up to receive emails from work.
It took a bit of time, but I finally got it.
I can receive emails, however I cannot send out any emails....
[Solved] Email outlook settings help
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Thread created 05-16-2012 by RVD26
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You may have to have your company admin go into your Active Directory profile and enable IMAP. If your company network is locked down and only allows outside traffic from approved accounts due to a...
[Solved] Email outlook settings help
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Thread created 05-16-2012 by RVD26
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That's odd. IMAP over SSL uses port 993, IMAP without SSL uses port 143, traditionally. I'm shocked SSL isn't a security type to be used.
It might take having your network ops to verify that...
[Solved] Email outlook settings help
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Thread created 05-16-2012 by RVD26
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I honestly have no idea.
I can post my incoming settings (incoming emails work just fine) later.
Maybe that will help
[Solved] Email outlook settings help
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Thread created 05-16-2012 by RVD26
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Here are my incoming settings (incoming emails work just fine):
Protocol: IMAP
Email address: [email protected]
Username: myname
Password: ********
[Solved] Email outlook settings help
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Thread created 05-16-2012 by RVD26
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The settings I posted in the OP are the settings he recommended.
Here they are again:
SMTP server: 'smtp.companyname.com'
Security Type: 'STARTTTLS (accept all certificates)'
Port: '587'
...
[Solved] Email outlook settings help
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Thread created 05-16-2012 by RVD26
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Yes, it is a .com
[Solved] Email outlook settings help
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Thread created 05-16-2012 by RVD26
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I would "expect" that the server network of a law firm would have some pretty tight security settings in their Active Directory and would require that you bring in your phone to the IT department to...
[Solved] Email outlook settings help
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Thread created 05-16-2012 by RVD26
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I have a decent amount of experience setting up several phones in my environment. I assume you are trying to connect to an exchange account and using this method? First thing I will say are not all...
[Solved] Email outlook settings help
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Thread created 05-16-2012 by RVD26
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It's a paid app but has worked well for me and some coworkers. Amazon gave it away for free several months ago. By default I believe exchange requires a security policy on mobile devices. I know...
[Solved] Email outlook settings help
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Thread created 05-16-2012 by RVD26
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Any specific error messages fed back from Outlook? Check the Details to find out what error reasoning it is giving. Most flavors of Outlook do that but I'm not sure about Outlook on a smart phone.
[Solved] Email outlook settings help
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Thread created 05-16-2012 by RVD26
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:eek: Been following this thread for a while, but had to jump in because of the bad information I keep seeing.
I have no idea why you are asking for the android version of a phone. Is it...
[Solved] Email outlook settings help
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Thread created 05-16-2012 by RVD26
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I will bet that when you go to work in the morning or tomorrow and try to sign into your network, you will get a message that you are locked out.
[Solved] Email outlook settings help
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Thread created 05-16-2012 by RVD26
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Work PC
HTC and Touchpad still don't work.
[Solved] Email outlook settings help
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Thread created 05-16-2012 by RVD26
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I'm not actually of the opinion that this USER needs to find out more. I'm suggesting that his IT person, who is supposed to have knowledge of the company network needs to know or find out how to do...
[Solved] Email outlook settings help
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Thread created 05-16-2012 by RVD26
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Helps to know what what he's using. From that I can research others that may have had this very same issue and then see if they have found a resolution. I'm not sure if Android versions will make...
[Solved] Email outlook settings help
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Thread created 05-16-2012 by RVD26
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I have ICS on my Touchpad and 2.3.3 on my phone
[Solved] Email outlook settings help
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Thread created 05-16-2012 by RVD26
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I talked to the IT guy at work who takes care of phone access to email and got a little info that might help.
First, Android is not that much different than iPhone to set up, so if your IT guy can...
[Solved] Email outlook settings help
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Thread created 05-16-2012 by RVD26
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Well at least you're not locked out of your account but it's apples and oranges about using the email server at work and from those mobile devices. Get with your IT guy and make him take a...
[Solved] Email outlook settings help
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Thread created 05-16-2012 by RVD26
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I'm able to login to my email account just fine at work on my PC.
[Solved] Email outlook settings help
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Thread created 05-16-2012 by RVD26
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Finally figured it out. I had to set up an EXCHANGE account rather than an IMAP account.
I pretty much figured it out by using the steps callpocket mentioned before I actually read his post, lol....
[Solved] Email outlook settings help
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Thread created 05-16-2012 by RVD26
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Thanks for the post, callpocket.
Before I read your post this morning, I decided to delete the account entirely from my phone and just start over.
Playing around with the settings, I finally got it...
[Solved] Email outlook settings help
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Thread created 05-16-2012 by RVD26
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I don't think so, I don't have any kind of firewall apps. Same goes for my HP Touchpad.
[Solved] Email outlook settings help
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Thread created 05-16-2012 by RVD26
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And your Touchpad also? He's reaching at this point. I can see yes, perhaps your phone, but not both devices simultaneously. Some setting isn't right or both devices have similar set ups and both...
[Solved] Email outlook settings help
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Thread created 05-16-2012 by RVD26
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The IT dept. has already told me what the actual domain name is, so I don't think that's an issue.
I've tried having the box checked and entering my Outlook password, still no luck
[Solved] Email outlook settings help
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Thread created 05-16-2012 by RVD26
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I tend to agree. After the OP got back with the IT guy a second/third time and shrugged it off as it working for him but still did not work for the OP I started to get the impression that the IT guy...
[Solved] Email outlook settings help
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Thread created 05-16-2012 by RVD26
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Well, yeah, it's something simple that we aren't seeing. I'm thinking the Active Directory account for this user needs to have OWA enabled, or something else. OWA enabled would allow him to 'get'...
[Solved] Email outlook settings help
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Thread created 05-16-2012 by RVD26
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So it is a .com address for the domain?
Where are the instructions for setting up the SMTP side of it that was laid out by IT? Or was what you posted exactly what IT recommended?
And do they...
[Solved] Email outlook settings help
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Thread created 05-16-2012 by RVD26
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I'm not sure what you mean by "domain". There is no field called domain in the setup.
There were no instructions given by our IT guy. I simply gave him my phone and he played around with it. I...
[Solved] Email outlook settings help
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Thread created 05-16-2012 by RVD26
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OK, I will try that app. I don't think my job requires a security policy.
[Solved] Email outlook settings help
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Thread created 05-16-2012 by RVD26
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How would I change any kind of firewall settings on my phone?
The IT guy seems to think it's some kind of issue with my phone specifically.
His suggestion was to just get an iPhone :rolleyes:
I...
[Solved] Email outlook settings help
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Thread created 05-16-2012 by RVD26
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Not necessarily. Big difference between sending and receiving and the mechanisms in order to make each occur.
Anyhow, what are the settings that IT states are supposed to work?
Is secure...
[Solved] Email outlook settings help
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Thread created 05-16-2012 by RVD26
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I think Android is a little different than other brands -- you might try googling Adroid settings for email on Exchange server and see if there is anything that jumps out at you.
[Solved] Email outlook settings help
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Thread created 05-16-2012 by RVD26
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Ahhh ok I wasn't sure if that was just what you had tried last or what was set by IT. Does your phone have some sort of firewall built in that may be blocking port 587?
[Solved] Email outlook settings help
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Thread created 05-16-2012 by RVD26
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OK, the IT guy just came over and tried again...still no luck.
This is the error message received after entering the outgoing settings:
Cannot connect to the mail server to verify your account...
[Solved] Email outlook settings help
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Thread created 05-16-2012 by RVD26
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Is this SMTP server, public facing? Or do you have to connect to a network through a VPN in order to connect to this mail server?
[Solved] Email outlook settings help
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Thread created 05-16-2012 by RVD26
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I would try this, but now I can't log into my account at all.
Not on my phone, TP or PC.
There must be some issue with our mail server right now, I'm guessing
[Solved] Email outlook settings help
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Thread created 05-16-2012 by RVD26
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It could be companyname.com, but it also might be domain name. Many companies do not have the same domain name as the company name. For instance, the company name might be ABC, Inc., but their...
[Solved] Email outlook settings help
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Thread created 05-16-2012 by RVD26
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Any suggestions on what those settings could be?
[Solved] Email outlook settings help
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Thread created 05-16-2012 by RVD26
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There's no error message, the emails I try to send out just sit in my outbox.
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