Changed ISP's yesterday. **update post 61**
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Thread created 06-07-2012 by UncleJase
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I wouldn't be able to help myself from a quick glance at those modem status lights :-) It would be like an OCD thing for me.
Did you make a note of the modem signals when it was dropping? It...
Changed ISP's yesterday. **update post 61**
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Thread created 06-07-2012 by UncleJase
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Sounds like they're about as competent as Comcast. The final Comcast straw (regarding trusting their support) was when I had very similar issues to yours - and I work from home a lot so I feel your...
Changed ISP's yesterday. **update post 61**
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Thread created 06-07-2012 by UncleJase
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Oh it was ridiculous after the 2nd or 3rd trouble ticket logged.
Changed ISP's yesterday. **update post 61**
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Thread created 06-07-2012 by UncleJase
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So its been 3 days without internet. I had to work for a few hours today and could not wait to get home to see if the internet was working. Well, guess what? It was not. My g/f and I went out for a...
Changed ISP's yesterday. **update post 61**
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Thread created 06-07-2012 by UncleJase
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I'm pretty sure most of these people must get ranked on how many calls they complete in an hour/day/whatever and will say *whatever* they think will get rid of you in the quickest amount of time.
...
Changed ISP's yesterday. **update post 61**
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Thread created 06-07-2012 by UncleJase
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call before you dig....oops
Changed ISP's yesterday. **update post 61**
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Thread created 06-07-2012 by UncleJase
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Is it cable internet? Usually that's a shared line so if there's 10 people on downloading things you'll get less speed, if you're the only one of the line you'll be overprovisioned.
...
Changed ISP's yesterday. **update post 61**
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Thread created 06-07-2012 by UncleJase
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Good.
Tech should be able to find a problem(modem or wiring)
Changed ISP's yesterday. **update post 61**
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Thread created 06-07-2012 by UncleJase
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Not sure what you are saying here, but Charter is sending a "tech" here Monday morning.
I am sure all he will do is do a modem swap. This is the 1st time I have had a connection in over an hour....
Changed ISP's yesterday. **update post 61**
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Thread created 06-07-2012 by UncleJase
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I would suggest to them that you shouldn't be paying for service until it works
Changed ISP's yesterday. **update post 61**
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Thread created 06-07-2012 by UncleJase
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You might want to consider calling in and requesting, nay demanding a level 2 or level 3 tech and getting uppidy, even perhaps speaking with someone on a much higher level, pre-presidential to...
Changed ISP's yesterday. **update post 61**
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Thread created 06-07-2012 by UncleJase
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Your signal looks fine. When you loose internet do you have all lights on a modem?
What kind of modem you have? A lot of t3 timeouts usually means that there is something wrong with coax(loose...
Changed ISP's yesterday. **update post 61**
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Thread created 06-07-2012 by UncleJase
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All lights are on when i lose connection. After the receive and send lights are blinking.
The modem is a motorola surfboard?
And the weather here is perfect. No rain..no clouds.
Changed ISP's yesterday. **update post 61**
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Thread created 06-07-2012 by UncleJase
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Remember all coax and splitters were hooked up 2 days ago by a charter tech.
Changed ISP's yesterday. **update post 61**
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Thread created 06-07-2012 by UncleJase
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OP how is the weather where you are? I had issues with comcrap where the internet would keep going out, I started to notice it did it when it was wet outside. Turns out my lines got damaged and...
Changed ISP's yesterday. **update post 61**
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Thread created 06-07-2012 by UncleJase
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Yeah we'll see or see if he was talking out of his behind over "alleged" upgrades. A lot of techs do a lot of talking and they aren't as in tune to how it really is so they make claims then look...
Changed ISP's yesterday. **update post 61**
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Thread created 06-07-2012 by UncleJase
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:lol:
Looks like it is a line issue
Changed ISP's yesterday. **update post 61**
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Thread created 06-07-2012 by UncleJase
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So it has been 23 days since having Charter internet installed. Was until 6/13 before they got the problem fixed with my losing internet connection. (or so I thought) Today, its dropping connection...
Changed ISP's yesterday. **update post 61**
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Thread created 06-07-2012 by UncleJase
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I think I would be looking for alternative service. You are over a month and they still can't get it right. Just call up and flat out tell them. In my opinion you should not be paying, they cant...
Changed ISP's yesterday. **update post 61**
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Thread created 06-07-2012 by UncleJase
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Someone from charter just called me and said the issue would be taken care of tonight. :lmao:
Changed ISP's yesterday. **update post 61**
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Thread created 06-07-2012 by UncleJase
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did you refresh your browser's cache? Not sure, but sometime speedtest caches data so it seems you are getting a fast download speed.
DSL = dedicated line for you
Cable = shared with your...
Changed ISP's yesterday. **update post 61**
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Thread created 06-07-2012 by UncleJase
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All of the ones here on Long Island give them to you for free as part of the package for as long as you have them.
I don't know what happens in the rest of the country, but I get Basic Digital...
Changed ISP's yesterday. **update post 61**
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Thread created 06-07-2012 by UncleJase
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WTF? They don't give you the modem for free? I didn't know that any cable companies still had the balls to charge you for something you absolutely need. That would be like Verizon charging you for...
Changed ISP's yesterday. **update post 61**
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Thread created 06-07-2012 by UncleJase
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Lights on 5101 should be solid all the time except orange light(connectivity)
You can try to swap modem(go to charter office ) or let them send tech
Do you own or rent modem?
Changed ISP's yesterday. **update post 61**
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Thread created 06-07-2012 by UncleJase
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If you can swap a modem or schedule app.
Changed ISP's yesterday. **update post 61**
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Thread created 06-07-2012 by UncleJase
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Look at the modem signals when it's working, then look at the them when it's not working... especially the downstream power level
Changed ISP's yesterday. **update post 61**
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Thread created 06-07-2012 by UncleJase
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I do have cable tv on 3 tv's throughout the house. I checked and it is only a single coax coming to the modem. no splitters.
I just lost connection again, but this time I was watchin the modem....
Changed ISP's yesterday. **update post 61**
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Thread created 06-07-2012 by UncleJase
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I have been in the modem config and reset to default. No help
Changed ISP's yesterday. **update post 61**
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Thread created 06-07-2012 by UncleJase
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Well, you can go to the cable web page, I think it's 192.168.100.1 and 'reset' it to defaults, and reboot. See what happens.
I'd do the either of these two:
1. Take the modem back and swap it out...
Changed ISP's yesterday. **update post 61**
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Thread created 06-07-2012 by UncleJase
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I changed ISP's yesterday. Went from ATT dsl (1.5mbs) to Charter (up to 15mbs down). I ran a speed test lastnight when I got home and it showed only 10 down. Ran one this morning showed 15 down. Ran...
Changed ISP's yesterday. **update post 61**
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Thread created 06-07-2012 by UncleJase
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back in the day, I was right on the cusp of unacceptable service and my SB5100 would appear to power-cycle when it was really rebooting
Changed ISP's yesterday. **update post 61**
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Thread created 06-07-2012 by UncleJase
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Finally got connection at 4:45pm lost connection twice so far in a little over 30 mintues. Chatted live with a tech to see what else could be done since the tech that came by did absolutely nothing....
Changed ISP's yesterday. **update post 61**
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Thread created 06-07-2012 by UncleJase
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Tech came, swapped out modems. (installed another SB5101) Said everything was up and working. 10 minutes after he left I had to call him because this modem is already doing the same thing.
Changed ISP's yesterday. **update post 61**
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Thread created 06-07-2012 by UncleJase
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errrrr wasn't the idea that the tech was out to "fix" what the issue was, not leave without noting what all should or needs to be done?
Changed ISP's yesterday. **update post 61**
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Thread created 06-07-2012 by UncleJase
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Frequency 567000000 Hz
Signal To Noise Ratio 37.7 dB
Power Level -0.5 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this...
Changed ISP's yesterday. **update post 61**
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Thread created 06-07-2012 by UncleJase
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Not really sure what you expect! you are 667% faster than you were on DSL, and the cable company is very careful to tell you "UP TO 15Mbps"
Changed ISP's yesterday. **update post 61**
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Thread created 06-07-2012 by UncleJase
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yep; cable is generally faster than DSL but unlike DSL, your speeds will vary with network usage. I had DSL for 7 years and you couldn't beat the price (I had ATT "Elite" for $15/mo the entire...
Changed ISP's yesterday. **update post 61**
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Thread created 06-07-2012 by UncleJase
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What you are seeing is pretty normal. The faster than advertised speed is probably the short term burst that your service does. Speed tests are good but not always optimized for world conditions...
Changed ISP's yesterday. **update post 61**
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Thread created 06-07-2012 by UncleJase
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"Supervisor Tech" came out today. Before he got in the house all the way he told me, "I have no clue what the problem is". Said it was something on Charter's end. He got the levels from the modem...
Changed ISP's yesterday. **update post 61**
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Thread created 06-07-2012 by UncleJase
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So had line techs/with bucket trucks out yesterday, actually they were every where around my small town. About 8:00pm a tech came in the house checked the levels and said all is fixed.
...
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