Question: Returning Defective HP Unit For New Replacement
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Thread created 06-15-2012 by arjun90
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16 Replies
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Well, depending on the situation I'm in and the primary person managing my case number, it really just depends whether you originally purchased a new or refurb unit. I still haven't received the...
Question: Returning Defective HP Unit For New Replacement
Expired
Thread created 06-15-2012 by arjun90
0 Score
16 Replies
1,225 Views
As far I know, based on my conversation with the case manager, I should be receiving a brand new factory-sealed system and box (not a refurb). I am suppose to place the defective unit in a box with...
Question: Returning Defective HP Unit For New Replacement
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Thread created 06-15-2012 by arjun90
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16 Replies
1,225 Views
Um well as a customer you should have asked what is expected of you, nothing to be confused about. Also it still could be a referb, but it might be new, depending on the issue they tend just to fix...
Question: Returning Defective HP Unit For New Replacement
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Thread created 06-15-2012 by arjun90
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16 Replies
1,225 Views
What about in the case HP is replacing the entire unit with a completely brand new one (same model); are there any particular return instructions?
Question: Returning Defective HP Unit For New Replacement
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Thread created 06-15-2012 by arjun90
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16 Replies
1,225 Views
The only guaranteed solution is to ask the person at HP who authorized the return.
Question: Returning Defective HP Unit For New Replacement
Expired
Thread created 06-15-2012 by arjun90
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16 Replies
1,225 Views
usually just the laptop
Question: Returning Defective HP Unit For New Replacement
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Thread created 06-15-2012 by arjun90
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16 Replies
1,225 Views
My uncle had the same issue with dell home. Then they tried to tell him that the new printer only came with a 30 day warranty vs the 10+ months they had on the original.
Question: Returning Defective HP Unit For New Replacement
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Thread created 06-15-2012 by arjun90
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16 Replies
1,225 Views
For Dell, it was just the notebook (no battery/ power brick/ hard drive), you are getting a referb of the same model so no need to send the rest out. But I would not worry about it and just wait...
Question: Returning Defective HP Unit For New Replacement
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Thread created 06-15-2012 by arjun90
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16 Replies
1,225 Views
If thats the case thats great for you! When you do just be like "I am getting a new unit right and not a referb? and What about the battery / power/ etc .."
Question: Returning Defective HP Unit For New Replacement
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Thread created 06-15-2012 by arjun90
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16 Replies
1,225 Views
Well, the case manager made it very clear that a brand new system was on the way, not a refurb. According to the CM, the CM's job could be lost if this replacement is not fulfilled as per the words...
Question: Returning Defective HP Unit For New Replacement
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Thread created 06-15-2012 by arjun90
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16 Replies
1,225 Views
Well since they are sending you a new one then you are going to return the old any parts/accessories going back should be included in the new one so you could just pull the notebook out and leave...
Question: Returning Defective HP Unit For New Replacement
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Thread created 06-15-2012 by arjun90
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16 Replies
1,225 Views
Good to see you near with solution of issue which you were facing. Hope that you would overcome it with smile.
Question: Returning Defective HP Unit For New Replacement
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Thread created 06-15-2012 by arjun90
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16 Replies
1,225 Views
For those that have dealt with case managers at HP before, just to confirm, when you need to return the defective unit back to HP, do you include just the laptop, or everything that originally came...
Question: Returning Defective HP Unit For New Replacement
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Thread created 06-15-2012 by arjun90
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16 Replies
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Not to HP, but every other return for replacement that I have sent, ALWAYS includes everything.
The original box if possible with every single included component.
Question: Returning Defective HP Unit For New Replacement
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Thread created 06-15-2012 by arjun90
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16 Replies
1,225 Views
Thanks, since I won't be able to get in touch with my CM by Monday, does anyone have any past experience in returning a defective notebook for a completely brand new replacement?
Question: Returning Defective HP Unit For New Replacement
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Thread created 06-15-2012 by arjun90
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16 Replies
1,225 Views
According to the OP, HP will be sending a brand new replacement, so I would think they'll send it complete in the original box, but you're right... waiting 'till Monday to find out, is the safe way...
Question: Returning Defective HP Unit For New Replacement
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Thread created 06-15-2012 by arjun90
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16 Replies
1,225 Views
True, I took "new" as "new to me" VS a tech coming out to repair the old one.
