Internet down for Comcast but no service outage
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Thread created 07-24-2012 by bubbachuck
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As for asking about the MAC, that is legit since that is how Comcast registers the modem in their system and allows it onto the network. The CM100 is a DOCSIS 2.0 modem, what internet plan do you...
Internet down for Comcast but no service outage
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Thread created 07-24-2012 by bubbachuck
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Directly connect to your modem. Honestly it sounds like a problem you won't be able to resolve without them. It is very possible there was a billing problem or someone flipped a switch on accident....
Internet down for Comcast but no service outage
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Thread created 07-24-2012 by bubbachuck
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If the Downstream and Upstream lights are not solid, then there will be no connectivity. Call Comcast, have them send a tech. Just because your connection down does not make an outage. It could...
Internet down for Comcast but no service outage
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Thread created 07-24-2012 by bubbachuck
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There was a reset button on the modem that I was too afraid to push last night, but after reading about it in the manual, it seems like I should give it a shot. My modem is the Linksys CM100.
Internet down for Comcast but no service outage
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Thread created 07-24-2012 by bubbachuck
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what modem do you have? Can you get into the diags?
Internet down for Comcast but no service outage
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Thread created 07-24-2012 by bubbachuck
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Yes, see if you can connect to the diagnostic pages for the Linksys. See what Upstream and Downstream rates are posted, as well as SNR.
What I've done in the past with Comcast is unplug the cable...
Internet down for Comcast but no service outage
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Thread created 07-24-2012 by bubbachuck
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If this is related to that DNS/FBI thing that plagued Comcast a couple of weeks ago, it is possible to be connected but not manage to go to webpages.
There's two ways you can check it out.
One is...
Internet down for Comcast but no service outage
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Thread created 07-24-2012 by bubbachuck
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Linksys CM100. I just learned it has a web-based setup page at 192.168.100.1. I'll check that when I get home.
Internet down for Comcast but no service outage
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Thread created 07-24-2012 by bubbachuck
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was out of town for a few days and when I came back, I see my Comcast internet is down. 12 hours later, still down.
The "download" light on the modem is solid green, the "upload" light is...
Internet down for Comcast but no service outage
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Thread created 07-24-2012 by bubbachuck
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can comcast see the modem is a better question
Internet down for Comcast but no service outage
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Thread created 07-24-2012 by bubbachuck
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Comcast should be able to tell you if service is working to your house or not. Check the modem and see if there is some sort of "hold" or "pause" button on it - I had a device with one of those and...
Internet down for Comcast but no service outage
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Thread created 07-24-2012 by bubbachuck
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Could be but it seems like its more the modem not connecting then the computer not being able to access the internet. A simple check for yours is just ping a known ip, a good one is google's dns...
Internet down for Comcast but no service outage
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Thread created 07-24-2012 by bubbachuck
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turn off modrm and router,unplug at wall,then turn on modem,,wait 30 seconds turn on router,then turn on computer
