A refurbished Mavic Pro isn't shipped until it's ready to be — after problems are fixed and it's tested. It receives its own serial number ending in "R." Everything you would get with a new Mavic Pro comes with the refurbished unit: the drone, three pairs of propellers, a gimbal clamp, a charger, a charger cable, one 16GB Micro SD card, a micro USB cable, an RC cable Lightning connector, an RC cable with standard micro USB connector, two cable sliders and all manuals. It carries a performance warranty identical to that of the new Mavic Pro, except for the exchange policy.
DJI Official Store's Refurbished Return Policy
If you are not satisfied with your purchase, simply return your item within 14 days of receipt.
Item must be in NEW and UNUSED condition to receive full refund. Opened and flown product can be returned but must be in new working order (subject to our discretion). Opened boxes will incur a 15% restocking fee. All returns will be inspected prior to credit being issued. Items returned must be accompanied by the original packaging and the Return Packing Slip. Credit will be issued for the purchase price of the item(s) returned. We recommend that you insure the item when shipping. All return packages must be shipped using a service that tracks packages, such as FedEx, UPS or USPS (ask for services that have tracking options). Shipping Costs are nonrefundable unless the error lies with DJIOfficialStore; all other instance; Buyer pays for return shipping. We cannot assume responsibility for lost shipments.
All returns should be sent to:
DJI Official Store- eBay
320 NE 1st Ave
Hallandale Beach, FL 33009
Please allow a minimum of 6 business days for us to receive, process your return and issue a refund. You'll be notified via eBay once we've processed the returned product(s). We'll credit or refund the value of the merchandise total. We're sorry, but we don't credit shipping costs for returned orders; unless error lies with DJIOfficialStore. Refunds will be given in the same form of payment as the original purchase.
We are sorry but we do not have an exchange policy at this time. We ask that you purchase the new item and return the unwanted item. You may return a product within 14 days of receiving your item. Please see our Return Policy above.