After all these years, a buyer has disputed the item he received 4 days ago. Buyer paid for shipping too. I had mentioned as is sale and no returns. Buyer seems to have found work around technicality.
What are the best tips? I replied to the dispute and sent an email - but no response yet.
1) Suppose buyer wins, is he obliged to return the item - who pays for it
2) Can the refund wait till the item shipped? How does the control works?
3) There is an option for a partial refund - can I just refund the item cost - buyer shipping cost will not be returned.
What is of the buyer never answers me - decided to keep quiet?
Any other tips?