Forum Thread

Best way to handle buyer dispute on eBay?

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After all these years, a buyer has disputed the item he received 4 days ago. Buyer paid for shipping too. I had mentioned as is sale and no returns. Buyer seems to have found work around technicality.

What are the best tips? I replied to the dispute and sent an email - but no response yet.

1) Suppose buyer wins, is he obliged to return the item - who pays for it
2) Can the refund wait till the item shipped? How does the control works?
3) There is an option for a partial refund - can I just refund the item cost - buyer shipping cost will not be returned.

What is of the buyer never answers me - decided to keep quiet?

Any other tips?
Created 01-29-2018 at 09:35 AM by ms2000
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If you mention all the defects then it as is, but as a normal way of looking at a listing it depends on what your product is. For instance if I say I have a non functional motorcycle that can be used as parts but I send something with missing parts then it is not really "non functional" it is a parted out motorcycle with such and such items on missing.
It can get confusing but it has to do with listing fraud, and usually Ebay will err on the side of the buyer as that is their revenue.
Stating "as is" does not fix listing fraud, and that is the problem people run into. If you say the item is such and such you can't use 'as is' to justify a scam or erroneous info in the listing and if you fail to list anything at all and try to be clever by not giving any details then they will still find in favor of the buyer.
I have been buying ebay stuff from way back when they first started and I got hit by a lot of scams with the 'as is' stuff. Like someone would list a wood cabinet and put ' new used as is ', in the description, but when I got the cabinet after shelling out $20 for shipping, it was not usable as a cabinet as the mounting locations where bored out and it was not fixable, as is did not cover that as a protection because they listed it as a cabinet, not junk wood.
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Last edited by roadrun777 January 29, 2018 at 04:00 PM.
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Sealed toner inside an open box

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Stated box was opened and had photos
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