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PSA: Amazon Subscribe & Save - check your order history closely, Amazon may be overcharging you for certain SD purchases. Edited to add: FIRST S&S purchase can get changed. First!!

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Edited to add very important detail: This is about THE VERY FIRST S&S ORDER. It is understood that subsequent S&S order prices may change but most SD veterans believe their first order is guaranteed at the price you signed up for S&S with. This is not the case as per Amazon.


tl:dr version:
You see a widget for $9 on Amazon Nov 24th.
Place S&S order for $9 on Amazon Nov 24th.
Amazon cancels $9 S&S item BEFORE YOU EVER GET A SINGLE WIDGET on Dec 11th.
Amazon re-enters the widget for you a week or two later for $18.
You receive your VERY FIRST WIDGET for $18.
You NEVER GOT your widget for $9. SHADY.

Comments below: Future S&S shipments are never guaranteed!
Replies below: Yeah we KNOW, this is about the VERY FIRST ORDER which is supposed to be guaranteed!!
Just a PSA. Check your cancelled orders. This is fishy and usually only about a few bucks but wth are they thinking...

I learned something pretty irritating today and thought I'd share with the SD commnity.

Why you should care: Your VERY FIRST S&S 'deal' may be deleted without notice and reinstated at a higher price without notice. Edited to add: This is the VERY FIRST shipment that you expect to get at the low price you INITIALLY added the S&S item.

Why SD should care: Original orders made via SD click-thru are cancelled, and recreated via Amazon backend systems without referrer information.
Mod Note: Just to clarify - this is not a Slickdeals link-related issue. It can even possibly affect S&S orders placed simply visiting Amazon.com directly. We merely host/provide details about S&S deals on SD, but don't have any direct bearing over how Amazon processes customer orders. ~RevOne
OP Note: Thanks - SD has nothing to do with this, it's strictly an Amazon issue. It hurts the SD community/users and it hurts SD the site as legitimately earned commissions are getting wiped out by Amazon.

On 11/24 I ordered this S&S slickdeal on cat treats for $7.57+T:
https://slickdeals.net/f/12346951

Quote :
Email confirmation:
Total Before Tax: $7.57
Estimated Tax: $0.66
Gift Card: -$0.00
Order Total: $8.23
On 12/2 I ordered this S&S slickdeal on cat food for $10.97+T:
https://slickdeals.net/f/12390508

Quote :
Email confirmation:
Total Before Tax: $10.97
Estimated Tax: $0.96
Gift Card: -$0.00
Order Total: $11.93
These were the only 2 items that were set to be delivered via S&S on 12/18/18.

Quote :
Hi Arcanlaw,
Thank you for setting up a new auto-delivery with Subscribe & Save.

SHIP TO 1234 MY ADDRESS
SUBSCRIPTION Purina One Tender Selects Blend With Rea...
AUTO-DELIVERED Every 6 months
FIRST AUTO-DELIVERY BY Tuesday, December 18


SUBSCRIPTION Temptations Cat Treats, Savory Salmon Fl...
AUTO-DELIVERED Every 6 months
FIRST AUTO-DELIVERY BY Tuesday, December 18
Never thought anything of this order - obviously a low-priority "whenever I get them is fine" kind of thing, just ordered due to SD effect (I do have a cat mind you).

Edited to add: I never got the 12/18 shipment. Never noticed because it's Christmas season and I have a dozen other boxes arriving daily and didn't really remember about random cat food and cat treats, and frankly didn't care, figured they would show up eventually.

I got an email today about my January S&S with 5 items on the way and thought, "weird, I remember adding a couple more S&S items but 5 seems like a lot" so I check my Amazon account, order history, and see two items added to my order history on 12/25/18. I'm like, wth - Christmas day I was running between family homes opening gifts and drinking egg-nog, what's with these two orders? They were:

Quote :
Purina One Tender Selects Blend With Rea $19.94+T - S&S Discount
Temptations Cat Treats, Savory Salmon Fl $14.98+T - S&S Discount
Those two items were re-ordered at twice the price, without ever sending me a single email!! I searched my gmail for Purina and only see the original S&S order confirmation and same with Temptations.

I tried Amazon Chat to figure out what happened:

Quote :
Me: Something is wrong with order 113-xxxxxx-xxxxxxxxxx - I never cancelled but it shows as cancelled, then someone added the item at twice the price on 12/25. This is fraudulent activity.
You are now connected to Senthil from Amazon.com
Senthil: Hello, my name is Senthil. I'm here to help you today.
Hi John
Me: Hi
Senthil: I understand your concern, I'll surely help you.
Me: I was reviewing my S&S items and I see something that is very strange.
On 12/2/2018 I submitted an order for this item "Purina One Tender Selects" ... it is cat food.
I see in my email:
Total Before Tax:
Estimated Tax:
Gift Card:
Order Total:
$10.97
$0.96
-$0.00
$11.93
total after tax $11.93
Today I looked under "Orders" and I see an order placed on 12/25/18 for that item, total of $19.52
This is strange because 12/25 is Christmas day - I was at a family party all day, never spent a minute on Amazon
Senthil: Let me connect you to a member of the team that will best be able to help you with this. It will only take a moment.
A Customer Service Associate will be with you in a moment.
You are now connected to Vishal from Amazon.com
Vishal: Hello, my name is Vishal. Please give me a moment to review the previous correspondence.
Me: Thanks
Vishal: You are welcome.
Please allow me a moment to connect you with right team.
A Customer Service Associate will be with you in a moment.
You are now connected to PAOLA KARINA from Amazon.com
A Customer Service Associate will be with you in a moment.
You are now connected to Raiyan from Amazon.com
Raiyan: Hello, my name is Raiyan. Please give me a moment to review the previous correspondence.
Me: ok...
Raiyan: This issue requires additional troubleshooting which is easier and faster over the phone.
If you'd like to give us a call, visit https://www.amazon.com/gp/help/customer...(See full link) and follow the prompts. We're available 24 hours a day, 7 days a week.
Me: Can someone call me at 555-867-5309
Raiyan: Just a moment pleas
To contact us by phone, visit https://www.amazon.com/gp/help/customer...(See full link) and follow the prompts. Choosing the Phone option when asked "How would you like to contact us?"
(Here, I called)
I then spent 62 minutes getting transferred from one rep to another before finally escalating to someone that told me the following:

Amazon may, at their discretion, cancel a S&S order(s) if the price is lower than Amazon would like. They may do this at any time and without notification to the customer.

Amazon may then re-enter that S&S item(s) to a customer's account at the then-current price. They may do this at any time and without notification to the customer.

Please check your order history, especially S&S orders, and verify the price you are being charged is the price you agreed to pay. The price in your order history should be the same as the price you see in your initial email confirmation from Amazon.

Also keep an eye on your cancelled orders - even orders that are automatically cancelled without notifying you should show up there, so if you see something you didn't personally cancel, start investigating:

https://www.amazon.com/gp/your-ac...=cancelled

Edit: Adding this note from JVGeneration which shows that the cancellation tab may not help you either. Stay vigilant and keep your email confirmations!

Quote from JVGeneration
:
Amazon cancelled a S&S order and removed it from my cancelled orders page. They tried to ship it with my S&S at full price. The only proof I had for the lower price was an email confirmation - they had removed all traces of the original order from my account.
Final edit: received apology via email (attached) of the escalated CS rep that I spoke to.
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Last Edited by vasu1 January 2, 2019 at 12:12 PM
UPDATE: While what the OP has described may have possibly actually happened to some people, make sure you are checking the right place on your account before assuming you may have been overcharged.
Check this post here for an example. IF you discover that Amazon has in fact cancelled and changed the price on your first delivery under Order Details/Invoice, THEN you need contact them. Otherwise, make sure you are looking in the right place on your account to see what you're actually going to be charged before possibly mistakenly thinking you may be getting overcharged for your first S&S delivery.
-----------
Subscribe and Save does not guarantee prices.

You are always billed at the then current price when the month renews.


The OP is talking about the VERY FIRST ORDER which you THINK is guaranteed. It is NOT guaranteed.

Can OP describe where he saw the price of the new order? Does order history only show the new price and is there always a trail for cancelled order under ""Cancelled" tab?
-----------

It seems OP's two *first* S&S orders were not delivered/removed by Amazon; correct me if I am wrong.

This seems like outright deception/fraud (even though fine print probably says they can change price anytime). When you order first time at a given price, that should be the price you get atleast for first order. If it goes on news, I am sure Amazon will quickly 'find the mistake' in their order processing system and fix it.

----------

i CAN also CONFIRM that amazon pull a fast one one me bunch of times.
at least in my experience. i have noticed as early as in 2017 that i have not been getting the "coupons" or the % offs on even my first s&s delivery. When i chatted with the CS they asked me for proof as in the copy of initial order confirmation email. since then: i am saving all those emails in a special folder.

regardless of this revelation,/ OP post just want to ADD this additional INFO from MY EXPERIENCE that subsequent deliveries or EVEN THE FIRST DELIVERY IF "YOU" CHANGE THE DELIVERY DATE OR POSTPONE THE DELIVERY TO NEXT MONTH, that ORDER will may be may be charged at CURRENT PRICE with no discounts.

Note: OP had said multiple times that the delivery date was not changed, and nothing was ever postponed.
-----------

There is a similar issue that I have encountered at least eleven times in the past four months (starting in September 2018) as a way for Amazon to avoid delivering deeply discounted Subscribe & Save items:
Package damaged and will not be delivered / It can't be delivered / Undeliverable : Damaged / Lost in transit

558 Comments

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Tazzi
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#3
Thanks for sharing all of this. I know s&s prices are locked in but still always check prior to the cutoff because every month I have a few deals that are like, too good to be true - and hope no one changed their mind about it! I'll continue to monitor, thanks for the heads up!
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#4
Wow that's shady. Seems like another reason to not renew prime.
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#5
I suspected this was happening, but I have no proof because the S&S order confirmation emails don't state the price I at the time I select subscribe & save! Ugh!!!
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#6
WTF

I just looked and theres a cancelled S&S order. Same issue, reordered for $8 more. I never got the first order..... how is this legal?!?
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#7
Yikes, I order about 5 to 10 items via S&S monthly for years and have never had this issue. I always make sure to double check my orders page's details due to threads such as this that pop up here once in a while. This is where the price I initially ordered the items are correctly displayed with discounts.
https://www.amazon.com/gp/your-ac...ilter=open

For some odd reason amazon's monthly delivery emails and the S&S page usually only lists the current price. Thankfully I've never been charged incorrectly, only what I ordered the items for initially.
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#8
Thanks for sharing
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#9
I always get overcharged for s&s. I almost never get the original price. the price supposed to be locked?
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HIDDEN
12-30-2018 at 12:09 PM
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#11
It's been happening to me. Now, I check every single item before they ship them out.
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12-30-2018 at 12:10 PM
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#13
Quote from bingbangblow
:
WTF

I just looked and theres a cancelled S&S order. Same issue, reordered for $8 more. I never got the first order..... how is this legal?!?
This is criminality. Simple theft.
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#14
OP, if that's your real phone number in the chat session, you might want to obfuscate it in some way.
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#15
I have noticed this before. I only subscribe and save if I see enough items to set up a faster shipment.
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