Forum Thread

NEVER buy from RAKUTEN

-5 Deal Score
723 Views
These people will waste your time.
I waste a week with them after buying a Lenovo 14 Ryzen that they sold and had no idea if Office depot had it in stock or how many units.
They will tell you they are researching the issue, then that they will look further into it, then that they are really interested in escalating this issue, then that they have cancelled your order due to a technical issue.
Laughable.
Never buy from them again.


Hi Valuable Customer,

I am responding from our customer resolution team regarding your Rakuten order

I am sorry to inform you that this order was cancelled.

In this regard, due to some technical issue this order has been cancelled and please
know that your order has been refunded in full $518.84 via Rakuten. You will receive
the refund confirmation shortly.

We are not authorized to place order from our end. In this regards, I request you to
place a new order for the item.

Please consider this issue as an one time exception and our intention is always to
satisfy the customers requirement to the best of our efforts.

Office Depot appreciates your business. Thanks for contacting Office Depot.

Sincerely,

Katherine,
Rakuten Marketplace Support
Office Depot Inc.
If you purchase something through a post on our site, Slickdeals may get a small share of the sale.
Deal
Score
-5
723 Views

6 Comments

1

Sign up for a Slickdeals account to remove this ad.

This comment has been rated as unhelpful by Slickdeals users
Joined Jan 2015
Customer Service
277 Posts
30 Reputation
Slickdeals Verified
#2
Quote from SiennaCrayon7409
:
These people will waste your time.
I waste a week with them after buying a Lenovo 14 Ryzen that they sold and had no idea if Office depot had it in stock or how many units.
They will tell you they are researching the issue, then that they will look further into it, then that they are really interested in escalating this issue, then that they have cancelled your order due to a technical issue.
Laughable.
Never buy from them again.


Hi Valuable Customer,

I am responding from our customer resolution team regarding your Rakuten order

I am sorry to inform you that this order was cancelled.

In this regard, due to some technical issue this order has been cancelled and please
know that your order has been refunded in full $518.84 via Rakuten. You will receive
the refund confirmation shortly.

We are not authorized to place order from our end. In this regards, I request you to
place a new order for the item.

Please consider this issue as an one time exception and our intention is always to
satisfy the customers requirement to the best of our efforts.

Office Depot appreciates your business. Thanks for contacting Office Depot.

Sincerely,

Katherine,
Rakuten Marketplace Support
Office Depot Inc.
Hello SiennaCrayon7409,

On behalf of Rakuten.com I am very sorry for the poor experience you received. I will work with the merchant to address this immediately.

Our goal is for all experiences to be positive and exemplary. We do our best to ensure each transaction is delightful. Regrettably situations may arise where we miss the mark, like in this case. When these situations occur, our hope is to improve on the experience.

I would like to make this right for you. Please feel free to contact us on 800-800-0800 M-F 6:00 AM to 5:00 PM Pacific.

Regards,

Rakuten.com Customer Support
Reply Helpful Comment? 1 1
Last edited by Rakuten February 27, 2019 at 05:26 PM.
This comment has been rated as unhelpful by Slickdeals users
Joined Mar 2015
L1: Learner
557 Posts
40 Reputation
#3
I'll keep them off my list for potential shopping
Reply Helpful Comment? 0 2
This comment has been rated as unhelpful by Slickdeals users
Joined Apr 2009
L8: Grand Teacher
3,472 Posts
373 Reputation
#4
I had problems with the racoon way back after they bought Buy dot com.. I see they are now affiliated with E$bates where I also can say I had some unresolved issues. Yes it was not a whole lot of money, but these were and are the reasons I wont buy from the Racoon and am always skeptical with E$bates..
Reply Helpful Comment? 0 0
This comment has been rated as unhelpful by Slickdeals users
Joined Jul 2015
L6: Expert
1,601 Posts
295 Reputation
#5
Yes I also avoid shopping at Wackuten since their Buy dot com days. They denied hundreds of rebates worth thousands of dollars and basically told their customers to pound sand while they got bought out.
Reply Helpful Comment? 0 0
This comment has been rated as unhelpful by Slickdeals users
Joined Sep 2006
L6: Expert
1,050 Posts
90 Reputation
#6
terrible seller stay away
Reply Helpful Comment? 0 0
This comment has been rated as unhelpful by Slickdeals users
Joined Sep 2014
L5: Journeyman
515 Posts
253 Reputation
#7
true... worst customer care they have
Reply Helpful Comment? 0 0
Page 1 of 1
1
Join the Conversation
Add a Comment
 
Link Copied to Clipboard