Did this coupon
work for you?
work for you?
Forum Thread
NEVER buy from RAKUTEN
These people will waste your time.
I waste a week with them after buying a Lenovo 14 Ryzen that they sold and had no idea if Office depot had it in stock or how many units.
They will tell you they are researching the issue, then that they will look further into it, then that they are really interested in escalating this issue, then that they have cancelled your order due to a technical issue.
Laughable.
Never buy from them again.
Hi Valuable Customer,
I am responding from our customer resolution team regarding your Rakuten order
I am sorry to inform you that this order was cancelled.
In this regard, due to some technical issue this order has been cancelled and please
know that your order has been refunded in full $518.84 via Rakuten. You will receive
the refund confirmation shortly.
We are not authorized to place order from our end. In this regards, I request you to
place a new order for the item.
Please consider this issue as an one time exception and our intention is always to
satisfy the customers requirement to the best of our efforts.
Office Depot appreciates your business. Thanks for contacting Office Depot.
Sincerely,
Katherine,
Rakuten Marketplace Support
Office Depot Inc.
I waste a week with them after buying a Lenovo 14 Ryzen that they sold and had no idea if Office depot had it in stock or how many units.
They will tell you they are researching the issue, then that they will look further into it, then that they are really interested in escalating this issue, then that they have cancelled your order due to a technical issue.
Laughable.
Never buy from them again.
Hi Valuable Customer,
I am responding from our customer resolution team regarding your Rakuten order
I am sorry to inform you that this order was cancelled.
In this regard, due to some technical issue this order has been cancelled and please
know that your order has been refunded in full $518.84 via Rakuten. You will receive
the refund confirmation shortly.
We are not authorized to place order from our end. In this regards, I request you to
place a new order for the item.
Please consider this issue as an one time exception and our intention is always to
satisfy the customers requirement to the best of our efforts.
Office Depot appreciates your business. Thanks for contacting Office Depot.
Sincerely,
Katherine,
Rakuten Marketplace Support
Office Depot Inc.
Created 02-27-2019
at 02:48 PM
by SiennaCrayon7409
If you purchase something through a post on our site, Slickdeals may get a small share of the sale.
6 Comments
Sign up for a Slickdeals account to remove this ad.
I waste a week with them after buying a Lenovo 14 Ryzen that they sold and had no idea if Office depot had it in stock or how many units.
They will tell you they are researching the issue, then that they will look further into it, then that they are really interested in escalating this issue, then that they have cancelled your order due to a technical issue.
Laughable.
Never buy from them again.
Hi Valuable Customer,
I am responding from our customer resolution team regarding your Rakuten order
I am sorry to inform you that this order was cancelled.
In this regard, due to some technical issue this order has been cancelled and please
know that your order has been refunded in full $518.84 via Rakuten. You will receive
the refund confirmation shortly.
We are not authorized to place order from our end. In this regards, I request you to
place a new order for the item.
Please consider this issue as an one time exception and our intention is always to
satisfy the customers requirement to the best of our efforts.
Office Depot appreciates your business. Thanks for contacting Office Depot.
Sincerely,
Katherine,
Rakuten Marketplace Support
Office Depot Inc.
On behalf of Rakuten.com I am very sorry for the poor experience you received. I will work with the merchant to address this immediately.
Our goal is for all experiences to be positive and exemplary. We do our best to ensure each transaction is delightful. Regrettably situations may arise where we miss the mark, like in this case. When these situations occur, our hope is to improve on the experience.
I would like to make this right for you. Please feel free to contact us on 800-800-0800 M-F 6:00 AM to 5:00 PM Pacific.
Regards,
Rakuten.com Customer Support