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PSA: You Can Now Convert Sprint SERO Plans to $30 SWAC plans

532 167 March 20, 2019 at 01:52 PM in Tech & Electronics (7) Get Sprint coupons Coupons
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Last Edited by jupiterman April 6, 2019 at 02:05 PM
+60 Deal Score
163,441 Views
Update: The premium plan is now $45 before autopay discount, but no longer includes Uber credits. For those that don't use Uber, but pay for Amazon Prime, that now makes this plan the best deal.

Update: You can dial *2 from your Sprint phone to have your account converted. https://community.sprint.com/t5/E...swAdDfoPeA



Convert Sprint SERO plan to $30 SWAC plan
Anyone who is still on SERO can now convert their plan to the $30 or $50 $40 SWAC (Sprint Wireless Advantage Club) plans at this link:

http://www.sprint.com/swacconversion

Plan details

Advantage Unlimited Plus
$30/mo. with autopay
$35/mo. without autopay
Unlimited talk, text, and data
Tidal Premium and Hulu
50GB hotspot
Unlimited Talk. Text. and10GB LTE data in Canada and Mexico
HD video streams at up to 1080p, music at up to 1.5mbps , gaming
streams at up to 8mbps. Data deprioritization during congestion. MHS,
P2P and VPN reduced to 3G speeds after 50GB/mo.

Advantage Unlimited Premium
$40/mo. with autopay
$45/mo. without autopay
Unlimited talk, text, and data
Amazon Prime, Hulu and TIDAL Premium,
Lookout Premium Plus
100GB hotspot
Unlimited Talk,Text, and 4G LTE data in Canada and Mexico
Data deprioritization during congestion.MHS,
P2P and VPN reduced to 3G speeds after
100GB/mo.

Additional Benefits
Waived upgrade fee.
Waived activation fee
Nationwide long distance. Call waiting. Three-way calling.
CallerID
Global Roaming in over 185 Worldwide Destinations
25% discount onaccessories

Community Wiki

Last Edited by Schooby | Staff April 5, 2019 at 09:37 AM
Sprint reached out and tells us that the link in the OP is outdated and this one https://community.sprint.com/t5/E...-p/1033393 is the newer, corrected one.
I didn't want to edit the OP but if the OP wanted to edit to have this link.. that would be great.
~Schooby
Community Manager


----------------------------------------------------------------------------------------------------------------------

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Note: Sprint stated they were in the process of of migrating all SERO accounts to SWAC, so you can either initiate the move yourself if you wish, or wait until they eventually get to your account.

Here is the dedicated customer service email. [email protected]
When I last used it, they took a full day to reply, but did so personably and thoroughly.

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Joined Jul 2011
L10: Grand Master
> bubble2 15,287 Posts
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desi_babu_2010
07-17-2020 at 02:35 PM.
07-17-2020 at 02:35 PM.
Quote from ahmed :
Submitted the form on the 9th for both of our SERO lines and on the 13th received an email asking for the employee number..

Please send your 9 digit CID/Employee number of termed employee.

If you do not have it you can contact your HR Dept., they will gladly
provide it to you.

Did the chat and the rep told me they will automatically convert it to a consumer account if they dont receive the employee number. He told me he can create a case with corporate accounts. He told me there is no going back to sero.

Anyone else had this happen?
may be useful to provide some context:
when did u get he sero plan?
what were the circumstances?
was it legit referal?
what was the details of the swac conversion?

when did u convert to swac? looks like the 7/9
when did u get the email requesting 9 digits? looks like 7/13


etc
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Joined Jul 2004
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> bubble2 410 Posts
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ahmed
07-20-2020 at 08:25 AM.
07-20-2020 at 08:25 AM.
It was in 2005.. I don't believe there was an employee ID entered. It was when it was first made available.. Yes 7/9 and 7/13.
Quote from desi_babu_2010 :
may be useful to provide some context:
when did u get he sero plan?
what were the circumstances?
was it legit referal?
what was the details of the swac conversion?

when did u convert to swac? looks like the 7/9
when did u get the email requesting 9 digits? looks like 7/13


etc
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Joined Jul 2017
L7: Teacher
> bubble2 2,675 Posts
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quantecipher
07-21-2020 at 03:24 PM.
07-21-2020 at 03:24 PM.
Quote from ahmed :
Submitted the form on the 9th for both of our SERO lines and on the 13th received an email asking for the employee number..

Please send your 9 digit CID/Employee number of termed employee.

If you do not have it you can contact your HR Dept., they will gladly
provide it to you.

Did the chat and the rep told me they will automatically convert it to a consumer account if they dont receive the employee number. He told me he can create a case with corporate accounts. He told me there is no going back to sero.

Anyone else had this happen?
The SERO to SWAC conversion does not need employee CID.Those CID requests were sent out in error to a few people. Which SERO plan do you have? Send me a PM if you still need help with the SERO conversion. hug
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> bubble2 3 Posts
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b727pilot
09-25-2020 at 07:19 AM.
09-25-2020 at 07:19 AM.
Quote from quantecipher :
The SERO to SWAC conversion does not need employee CID.Those CID requests were sent out in error to a few people. Which SERO plan do you have? Send me a PM if you still need help with the SERO conversion. hug

Just switch/converted mine (SERO to SWAC). No issues at all. It was done within about +/-2 hrs. I just filled out the information on the webpage (https://sprint.custhelp.com/app/EWD/EWDorSERO) and received a email a few hours later that it was all taken care of. Looked on my online Sprint account and everything was good to go after my new billing cycle starts. Fingers are crossed!!
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Joined Aug 2011
L3: Novice
> bubble2 114 Posts
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EsQueue
10-19-2020 at 09:57 AM.
10-19-2020 at 09:57 AM.
I've had two SERO Premium 500 plans for quite a few years now, started out as just SERO. I've sent emails, filled out the forms and even called but the emails say that I do not have a SERO plan but a corporate plan and the calls say that my plan isn't an employee plan or that it is an expired plan. The phone calling can be painful as I initially got transferred 3 times to just get disconnected. I ended up calling 866 264 1282 and she said that she'll email me a new form and gave me a new phone number to call. I didn't get the email and don't want to waste more time as I know that it isn't happening anymore.
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> bubble2 114 Posts
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EsQueue
10-20-2020 at 04:48 PM.
10-20-2020 at 04:48 PM.
Quote from veritati :
Hello XXXXX

Thank you for contacting Sprint. We received your request to move your
SERO account number xxxxxxxxx to the Advantage Club program.

Upon reviewing the account I am showing that your account does not
qualify to be migrated over to the Advantage Club program. In order to
qualify for migration, the current account type should be SERO. This
account is currently an individual liable account.

Thank you,
Phillip E.
I got the exact same email you did so I just asked them to escalate it.
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> bubble2 832 Posts
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gunthonungo
10-22-2020 at 06:06 PM.
10-22-2020 at 06:06 PM.
I just converted my account from SERO to SWAC on the 16th of Oct. Can someone please tell me how I sign up for Hulu now? I didn't get any kind of text for it, just got a text to sign up for Amazon Prime. Didn't get one for Tidal either nor the Outlook Plus, if there were supposed to be ones for those that is. Weird thing is, Hulu was mentioned in the confirmation email, etc... but it doesn't show up anywhere on my plan details, not even under the add-on section. I wonder if they converted my account completely/correctly or not.
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Joined Sep 2007
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> bubble2 832 Posts
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gunthonungo
10-27-2020 at 11:13 AM.
10-27-2020 at 11:13 AM.
Quote from romerohiker :
Hulu and Tidal required nothing more from Sprint; but, I believe that both required going through their websites to activate it. Sprint takes care of International Roaming, though.

Any chance you could PM me? I just converted to SWAC 10 days ago and am still trying to figure out how to sign up for HULU. Was there a special link I needed to follow?
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Joined May 2004
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> bubble2 14,293 Posts
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BalkiBartokomous
10-27-2020 at 03:11 PM.
10-27-2020 at 03:11 PM.
Quote from gunthonungo :
Any chance you could PM me? I just converted to SWAC 10 days ago and am still trying to figure out how to sign up for HULU. Was there a special link I needed to follow?
https://help.hulu.com/s/article/a...uage=en_US
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> bubble2 832 Posts
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gunthonungo
10-28-2020 at 01:29 AM.
10-28-2020 at 01:29 AM.

Thanks a ton for this link. The only problem is, Hulu doesn't appear in my "services you can add" in my account settings which is making me wonder if they set my SWAC account up incorrectly.
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> bubble2 14,293 Posts
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BalkiBartokomous
10-28-2020 at 10:56 AM.
10-28-2020 at 10:56 AM.
Quote from gunthonungo :
Thanks a ton for this link. The only problem is, Hulu doesn't appear in my "services you can add" in my account settings which is making me wonder if they set my SWAC account up incorrectly.
Call 866-337-1033 and they should be able to assist you
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> bubble2 2,675 Posts
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quantecipher
10-29-2020 at 01:40 AM.
10-29-2020 at 01:40 AM.
Quote from gunthonungo :
Thanks a ton for this link. The only problem is, Hulu doesn't appear in my "services you can add" in my account settings which is making me wonder if they set my SWAC account up incorrectly.
The free Hulu enrollment ended on 10/9/2020, which is why you can't add it anymore under services. Log into your Sprint account and start a chat with a Sprint rep and ask them to manually add the SOC HULUVOD01 onto your line and ask them to text you the link to register for the free Hulu. Good luck. hug
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L5: Journeyman
> bubble2 832 Posts
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gunthonungo
10-29-2020 at 07:03 AM.
10-29-2020 at 07:03 AM.
Quote from quantecipher :
The free Hulu enrollment ended on 10/9/2020, which is why you can't add it anymore under services. Log into your Sprint account and start a chat with a Sprint rep and ask them to manually add the SOC HULUVOD01 onto your line and ask them to text you the link to register for the free Hulu. Good luck. hug
Thanks sooo much hug
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Joined Feb 2007
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> bubble2 88 Posts
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transam4life
11-03-2020 at 11:24 AM.
11-03-2020 at 11:24 AM.
Are they still doing the conversions? Which plan is Tmobile least likely to kill off when it takes over...Sero or Swac?
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Joined Sep 2007
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> bubble2 832 Posts
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gunthonungo
11-04-2020 at 06:42 PM.
11-04-2020 at 06:42 PM.
Quote from transam4life :
Are they still doing the conversions? Which plan is Tmobile least likely to kill off when it takes over...Sero or Swac?
Yes they are still doing conversions. Can't speak to which will get killed off though.
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