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Forum Thread
SquareTrade warranties from Costco no longer covering products bought elsewhere -- CONFIRMED!
In early July as I was ordering my new Vizio TV from Dell, I looked at the SquareTrade TV warranty at Costco and it had specific language discussing the coverage if a TV is bought from a third party. It noted that the "5-year" warranty is actually 3 years of SquareTrade coverage, so only 4-years for 3rd party purchases: 1 year manufacturer, 3 years SquareTrade.
A few days later I buy the TV, go to Costco website, and that language is completely gone.
https://www.costco.com/SquareTrad...=p
I check the FAQs, and some notes are still there about coverage for TVs purchased from another authorized seller, but the product description page says enough to essentially say the policy is not only for TVs bought at Costco/Costco.com.
Anybody have any insights on this?
The sample contract/coverage from SquareTrade says nothing about where the TV is purchases other than it can't be from a private party sale (ebay, garage sale, etc.). It has some specific language about Costco, but only about additional coverages that Costco may provide (i.e. 2nd year of 5-year coverage is "Costco Concierge" if you buy the TV from Costco).
A few days later I buy the TV, go to Costco website, and that language is completely gone.
https://www.costco.com/SquareTrad...=p
I check the FAQs, and some notes are still there about coverage for TVs purchased from another authorized seller, but the product description page says enough to essentially say the policy is not only for TVs bought at Costco/Costco.com.
Anybody have any insights on this?
The sample contract/coverage from SquareTrade says nothing about where the TV is purchases other than it can't be from a private party sale (ebay, garage sale, etc.). It has some specific language about Costco, but only about additional coverages that Costco may provide (i.e. 2nd year of 5-year coverage is "Costco Concierge" if you buy the TV from Costco).
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ME: Can the SquareTrade warranty still be purchased for a TV bought from another authorized seller? That language was removed from the product page, but the FAQ still says yes.
Charmaine R.: Hi James! Thank you for choosing Costco! My name is Charmaine R. - I'm reviewing your request and will be with you in just a moment.
Charmaine R.: Good afternoon James, how are you?
Charmaine R.: One moment please while I get that information for you.
ME: good. Thanks for looking into my question for me.
Charmaine R.: My pleasure. Which authorize seller did you buy the tv from?
ME: Dell.com
Charmaine R.: Unfortunately, no. The TV will have to be directly from Costco.com. I do apologize for the inconvenience this may has caused.
I bought a Sony RX100V from B&H only to learn they couldn't add coverage in Florida --- so I went to Amazon and turned out the small print said Square Trade on Amazon was available only on purchases from Amazon.
It makes sense ... sorta ... but the ST warranty wound up costing me more than the $100 I saved at B&H.
Bottom line -- do all the math.