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expired Posted by novum_bonum • Sep 15, 2019
expired Posted by novum_bonum • Sep 15, 2019

$250 Visa card when upgrading existing Xfinity mobile line to iPhone 11 & Samsung Galaxy Note 10 - Must go to store

$250

Xfinity
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I'm starting a new thread since the existing one is for new line or port in.

I called Xfinity mobile customer care to ask if they are offering any promotion to existing customers to upgrade to latest iPhone 11 phones and I was informed, in no uncertain terms , that I'm eligible for $250 Visa card if I were to buy a new iPhone 11 (Max or otherwise). He even read some written promotion to confirm when I told him I was suspicious of that offer. I even pointed out their website states that a new line or a port in is required... but I was informed that is not required.

The only requirement is I will have to buy the phone at a local Xfinity store.

Recommended: Place your order for the new iPhones on or after September 20th, 2019 *IN STORE ONLY*


Try your luck at your local store. YMMV.

https://www.xfinity.com/mobile/su...ung-galaxy

https://www.xfinity.com/mobile/
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About the Poster
I'm starting a new thread since the existing one is for new line or port in.

I called Xfinity mobile customer care to ask if they are offering any promotion to existing customers to upgrade to latest iPhone 11 phones and I was informed, in no uncertain terms , that I'm eligible for $250 Visa card if I were to buy a new iPhone 11 (Max or otherwise). He even read some written promotion to confirm when I told him I was suspicious of that offer. I even pointed out their website states that a new line or a port in is required... but I was informed that is not required.

The only requirement is I will have to buy the phone at a local Xfinity store.

Recommended: Place your order for the new iPhones on or after September 20th, 2019 *IN STORE ONLY*


Try your luck at your local store. YMMV.

https://www.xfinity.com/mobile/su...ung-galaxy

https://www.xfinity.com/mobile/

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258 Comments

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Sep 16, 2019
521 Posts
Joined Jan 2007
Sep 16, 2019
rhyno2000
Sep 16, 2019
521 Posts
I've read every comment here, and I'm still not sure if it's been confirmed that you can get a $250 prepaid GC when simply buying an iPhone 11 from Xfinity Mobile for an existing line?
(no port-in, no trade-in)
Sep 16, 2019
169 Posts
Joined Nov 2016
Sep 16, 2019
Sorabora
Sep 16, 2019
169 Posts
Quote from rhyno2000 :
I've read every comment here, and I'm still not sure if it's been confirmed that you can get a $250 prepaid GC when simply buying an iPhone 11 from Xfinity Mobile for an existing line?
(no port-in, no trade-in)
Details

Restrictions apply. Not available in all areas. Available in some areas. Prepaid Card offer ends 10/27/19. Requires purchase of new, qualifying iPhone while supplies last, activation of new Xfinity Mobile line and transfer of phone number from another carrier within 30 days of phone order date. Must maintain new Xfinity Mobile line with an account in good standing for 90 days following line activation. Prepaid card issued by MetaBank®, Member FDIC, pursuant to a license from Visa® U.S.A., Inc. Prepaid card mailed to Xfinity account holder within 16-18 weeks of activation of all required services and expires in 180 days. May not be combined with other offers. Not valid with prior purchases, returns or exchanges. Maximum $377,250 in prepaid card amount per customer/account. Multiple cards may be issued based on total qualifying amount.
Sep 16, 2019
9 Posts
Joined Jan 2007
Sep 16, 2019
Freebie4Me
Sep 16, 2019
9 Posts
Xfinity says card will be mailed out 16-18 after buying the phone! That's a long time folks!!
Sep 16, 2019
169 Posts
Joined Nov 2016
Sep 16, 2019
Sorabora
Sep 16, 2019
169 Posts
Quote from Freebie4Me :
Xfinity says card will be mailed out 16-18 after buying the phone! That's a long time folks!!
16 to 18 what? 16 to 18 minutes would be impressive. 16-18 millenia is pretty slow. 16 to 18 epochs, well https://i.imgflip.com/924bd.jpg
Pro
Sep 16, 2019
12,695 Posts
Joined Aug 2010
Sep 16, 2019
WhosUrBuddiee
Pro
Sep 16, 2019
12,695 Posts
There are TWO different deals being discussed in this thread.
1. The YMMV deal OP listed [xfinity.com] is for existing customers upgrading to an iPhone 11. This deal currently does not include the iPhone 11 and has not been confirmed. Does not apply to pre-orders and only applies to in-store stock, of which no iPhone 11s exist yet. Basically OPs deal cannot be confirmed until Sept 20th at the earliest when phones start shipping.
2. The standard new line deal is for anyone who activates a new line and transfers their number.
Last edited by WhosUrBuddiee September 16, 2019 at 09:54 AM.
Sep 16, 2019
521 Posts
Joined Jan 2007
Sep 16, 2019
rhyno2000
Sep 16, 2019
521 Posts
Quote from rhyno2000 :
I've read every comment here, and I'm still not sure if it's been confirmed that you can get a $250 prepaid GC when simply buying an iPhone 11 from Xfinity Mobile for an existing line?
(no port-in, no trade-in)
UPDATE: I just got off the phone with Xfinity Mobile rep "James," and he confirmed that you can pre-order an iPhone 11, in-store only, for an existing line and be eligible to receive a $250 Prepaid GC.

I specifically asked him about the port-in requirement on their website, and he said, yes, that's for online purchases only.

Phones are locked to Xfinity Mobile, but can be unlocked after just 30 days (and paid in full).

I'll be cancelling my Apple Store order & headed to an Xfinity store this week.
Sep 16, 2019
88 Posts
Joined Aug 2017
Sep 16, 2019
peachpear
Sep 16, 2019
88 Posts
Quote from rhyno2000 :
UPDATE: I just got off the phone with Xfinity Mobile rep "James," and he confirmed that you can pre-order an iPhone 11, in-store only, for an existing line and be eligible to receive a $250 Prepaid GC.

I specifically asked him about the port-in requirement on their website, and he said, yes, that's for online purchases only.

Phones are locked to Xfinity Mobile, but can be unlocked after just 30 days (and paid in full).

I'll be cancelling my Apple Store order & headed to an Xfinity store this week.
Is it preorder only or will the deal be available when It's officially goes on sale?

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Sep 16, 2019
521 Posts
Joined Jan 2007
Sep 16, 2019
rhyno2000
Sep 16, 2019
521 Posts
Quote from peachpear :
Is it preorder only or will the deal be available when It's officially goes on sale?
Don't know. He only said it was available now when I mentioned going to the store this week.
Sep 16, 2019
54 Posts
Joined May 2014
Sep 16, 2019
tuccs05
Sep 16, 2019
54 Posts
I just chatted with online support and they told me that only new lines are eligible and upgrades do not count. Seems like a lot of conflicting info here.
Sep 16, 2019
17 Posts
Joined Sep 2019
Sep 16, 2019
scottgriz
Sep 16, 2019
17 Posts
Summary of my conversation with online support...

$250 promotional offer is available in store only. You can go in store and pre-order but you will need to return to the store to pick up the phone when its available. You can activate in store or over the phone.

When you purchase the phone in store as a pre-order you will receive your sim card.
Bring it with you when you return for the phone and to activate it.

Your existing phone must be at least 50% paid off to qualify. If it is 100% paid off you get to keep it. Less than that and you turn it in to Xfinity.

If you get to keep your phone you can get a trade in value on it or just keep it. Only one phone can be traded toward a new phone purchase.

In Store $250 offer for existing customers ends September 30th. Purchase must be made before then and activated within 30 days. Account must remain in good standing for 90 days.
Last edited by scottgriz September 16, 2019 at 12:44 PM.
Sep 16, 2019
2 Posts
Joined Jul 2012
Sep 16, 2019
kylemherman
Sep 16, 2019
2 Posts
Just went to my xfinity in NJ and they said the only way to get the gift card is to port a number from a different carrier.
Sep 16, 2019
5,398 Posts
Joined May 2005
Sep 16, 2019
Thinker
Sep 16, 2019
5,398 Posts
Looking to get 11 Pro max

$1449 +$113 in tax = $1562
less $250

$1312 for new phone. Are there any other fees and how long we need to be on plan to unlock and leave?

I'm cable customer with them. When I was trying to process the order last night I got the followings:
To join Xfinity Mobile, you must have an Xfinity Internet account.
Sep 16, 2019
22 Posts
Joined Feb 2015
Sep 16, 2019
RacingRyan
Sep 16, 2019
22 Posts
Here's photo proof of my chat with Xfinity Mobile. I'm going to the store right now wish me luck. https://imgur.com/OC8CTBA
Sep 16, 2019
17 Posts
Joined Sep 2019
Sep 16, 2019
scottgriz
Sep 16, 2019
17 Posts
I just got off the phone with Xfinity Mobile support. The rep says that existing customers are eligible in store. Pre-orders and Back Orders qualify. I tried to get her to give me a link to that documentation or email it to me but she said she couldn't. However, she was able to make a note in my account outlining this offer and the qualifications so that if I had any trouble in store that they could refer to my account for verification. I'm guessing they are not promoting this widely but they are using it to keep customers who are thinking of switching carriers.
Hope this helps everyone.

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Sep 16, 2019
22 Posts
Joined Feb 2015
Sep 16, 2019
RacingRyan
Sep 16, 2019
22 Posts
I just left the store unsuccessful. I talked to several different people showing the screenshot of the online support chat that confirmed I qualify for the $250 gift card. Everybody at the store told me it doesn't work like that. I have to activate a new line. One of the workers at the store "went to the back to talk to his manager" and came back and told me that the manager said I have to activate a new line to qualify. I asked if there was a way to check for all current promotions and he looked at his computer and confirmed the only promotion is to activate a new line. I just wanted to share my information to help everybody else. Here is my screenshot of my online support chat session. https://imgur.com/OC8CTBA

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