I'm starting a new thread since the existing one is for new line or port in.
I called Xfinity mobile customer care to ask if they are offering any promotion to existing customers to upgrade to latest iPhone 11 phones and I was informed, in no uncertain terms , that I'm eligible for $250 Visa card if I were to buy a new iPhone 11 (Max or otherwise). He even read some written promotion to confirm when I told him I was suspicious of that offer. I even pointed out their website states that a new line or a port in is required... but I was informed that is not required.
The only requirement is I will have to buy the phone at a local Xfinity store.
Recommended: Place your order for the new iPhones on or after September 20th, 2019 *IN STORE ONLY*
Try your luck at your local store. YMMV.
https://www.xfinity.com/mobile/su...ung-galaxy
https://www.xfinity.com/mobile/
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Does yours say "This is a replacement device" under the phone information line item? Wondering if it should say something like "upgrade..." instead.
Does yours say "This is a replacement device" under the phone information line item? Wondering if it should say something like "upgrade..." instead.
Just make sure that the card you have on file is what you want to use for this purchase. I meant to tell the agent and apparently must have forgotten, and he must not have asked. If you want it on a different card they have to process it as a return and charge you a restocking fee......which, actually, now that I think of it, is ridiculous if it isn't opened.
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EDit... Corrected 12 from auto correct
Just make sure that the card you have on file is what you want to use for this purchase. I meant to tell the agent and apparently must have forgotten, and he must not have asked. If you want it on a different card they have to process it as a return and charge you a restocking fee......which, actually, now that I think of it, is ridiculous if it isn't opened.
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1. This upgrade promotion for existing XM customers is regional not nationwide.
2. It's not available in Sacramento area.
updates after calling XM customer service:
the lady confirmed this upgrade promotion is nationwide, and the suggestion her supervisor provided to me is I can go buy the phone and call them back, they will then issue a ticket to claim the $250 prepaid card for me.
latest update:
the store processed my order with $250 prepaid card claimed after they saw the notes the customer services put on my account. they said the prepaid card information should be in the system within 24 hours, I can check/track it online by Monday.
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