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Forum Thread

Help with Amazon Prime please

10,954 5,949 September 17, 2019 at 03:06 PM in Chat
My mom has an Amazon account that she never uses except once in awhile when she needs something she has me order it for her on her account with her Amazon Visa creditcard.A couple months ago Amazon took it upon themselves to susbscribe my mom to Amazon prime.They also charged her for a movie rental that she never rented.My mom and dad do nothing with computers (my dad used to but hes too old now),they also don't have the Amazon app on their TV.

We let the Amazon prime subscripion go since it was only a trial,but my mom had to pay for the movie that we tossed up as a mistake of Amazons but to be on the safe side we changed her phone number and password on the account.After that I kept a close eye on her account for her.We cancelled the Amazon prime before the trial was over,got confirmation of it and everything was fine.

Now yesterday,Amazon DID IT AGAIN! MadThey subscribed her to Amazon Prime when she never even requested it.This time they charged her creditcard. I found out today and immediately cancelled,and it said she should recieve a refund but does anyone know why Amazon keeps subscribing her to prime when she never even requested it? I could not find a phone # to call a customer service rep. about a prime issue.
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Joined Nov 2006
L10: Grand Master
> bubble2 8,339 Posts
2,449 Reputation
LC2
10-13-2019 at 04:39 PM.
10-13-2019 at 04:39 PM.
Quote from Frogstar :
Well done Bowdown
Thank you, Frog. Stay warm.
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Joined Mar 2005
Won Car from SD
> bubble2 11,418 Posts
1,384 Reputation
saint.
10-14-2019 at 09:16 AM.
10-14-2019 at 09:16 AM.
Quote from shopperuvdealz :
She doesn't have a Amazon Prime credt card.She has the Amazon Visa Signature card. It's not the one that says Amazon prime on it.
I edited the other post as she doesn't have a "Prime" creditcard.
Quote from LC2 :
Google. It has all the answers:
That was already addressed.
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Joined Nov 2006
L10: Grand Master
> bubble2 8,339 Posts
2,449 Reputation
LC2
10-14-2019 at 04:19 PM.
10-14-2019 at 04:19 PM.
Quote from saint. :
That was already addressed.
And OP has been pointed to chat. I think his mom should just suck it up and join prime, but then... good advice isn't my specialty.
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