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Kohls Changed Return Policy

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I'm not sure how new this is, but it appears that Kohls has changed their return policy. Items now must be returned within 180 days of purchase.

https://cs.kohls.com/app/answers/detail/a_id/893
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Joined Mar 2012
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#2
What happens to purchases that took place before this policy was enacted?
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Joined May 2015
L7: Teacher
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#3
That "no hassle" policy was a farce anyway. I got the third degree for returning a Keurig machine. The pump went bad. I was asked a long list of questions to prevent its demise. The reason I bought a few items was the lifetime no hassle returns. They don't mention when this policy changed and if it's grandfathered in from a certain date.
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Joined Nov 2006
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#4
Quote from WildflowerGuru
:
That "no hassle" policy was a farce anyway. I got the third degree for returning a Keurig machine. The pump went bad. I was asked a long list of questions to prevent its demise. The reason I bought a few items was the lifetime no hassle returns. They don't mention when this policy changed and if it's grandfathered in from a certain date.
My experience has been much different. I've been shopping at Kohls for close to 20 years. While I wouldn't say I was much of a "returner", when I have had to return something, the experience has been easy and quick every single time.

What the lifetime no hassle returns was is a stupid business decision. Too many people abuse systems like that. 180 days seems more than fair.
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Joined Aug 2006
MacGybrt
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#5
180 days is just fine man.
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Joined May 2015
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#6
Quote from msbask
:
My experience has been much different. I've been shopping at Kohls for close to 20 years. While I wouldn't say I was much of a "returner", when I have had to return something, the experience has been easy and quick every single time.

What the lifetime no hassle returns was is a stupid business decision. Too many people abuse systems like that. 180 days seems more than fair.

Almost no one knew about the lifetime returns. The only reason I found out was five years ago I left a negative review. Kohls responded to my review. They made it very vague at the time. Kohls loses most of its revenue from a certain population that shoplift. Mostly in the Midwest. They share a false story with each other that Kohls has a policy to allow shoplifters to walk free for fear of lawsuits and the cops won't pursue.
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Joined Jun 2008
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#7
I was just told via online chat that policy changed 9/1/19 and purchases made prior to that date fall under the old unlimited timeframe policy.
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Joined Nov 2006
Infin8!
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#8
i already returned what i bought like 2 weeks ago... now i have this kohls cash i need to spend.. but dont' know what to spend it on..
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Joined Mar 2011
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#9
Quote from infin8007
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i already returned what i bought like 2 weeks ago... now i have this kohls cash i need to spend.. but dont' know what to spend it on..
That kohl's cash might have been voided once you returned the item.
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