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expiredffly45 posted Nov 1, 2019 12:33 PM

Costco Warehouse: Purchase iPhone 11/XR/XS (TMO) + Trade-In + New Line & Get

Up to $580 Back

via One Time Bill Credit/Prepaid Cardat Costco Wholesale
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Deal Details
Membership Wireless via Costco Warehouse [Warehouse Locator] is offering Up to $580 Back via Rebate (One Time Bill Credit + Virtual Prepaid Card) when you purchase an Apple iPhone 11, XR or XS w/ New Line Activation for T-Mobile + Qualifying Apple iPhone Trade-In (listed below) valid at participating Costco Warehouse Wireless Center locations. Thanks ffly45

Note, offer valid only at Costco Warehouse. Device/carrier selection may vary by locations.

Qualifying/Eligible Trade-In Devices (Up to $580; depending on condition)
  • Apple iPhone XS/XS Max/XR or X
  • Apple iPhone 8/8 Plus
  • Apple iPhone 7/7 Plus
  • Apple iPhone 6s/6s Plus
Also, get 1-Year Apple TV+ for Free w/ your new iPhone purchase [Info]

Editor's Notes

Written by Discombobulated | Staff
Offer valid through November 14, 2019 or while promotion last. Qualified activation at Wireless Center + New Line of service and qualifying trade-in phone is required at time of redemption. Allow 6-8 weeks for rebate processing; max 4/account. Please refer to the forum thread for all internal discussion/advice on offer. Ask a Wireless Sales Expect for complete offer details/qualifications - Discombobulated

Original Post

Written by ffly45
Community Notes
About the Poster
Deal Details
Community Notes
About the Poster
Membership Wireless via Costco Warehouse [Warehouse Locator] is offering Up to $580 Back via Rebate (One Time Bill Credit + Virtual Prepaid Card) when you purchase an Apple iPhone 11, XR or XS w/ New Line Activation for T-Mobile + Qualifying Apple iPhone Trade-In (listed below) valid at participating Costco Warehouse Wireless Center locations. Thanks ffly45

Note, offer valid only at Costco Warehouse. Device/carrier selection may vary by locations.

Qualifying/Eligible Trade-In Devices (Up to $580; depending on condition)
  • Apple iPhone XS/XS Max/XR or X
  • Apple iPhone 8/8 Plus
  • Apple iPhone 7/7 Plus
  • Apple iPhone 6s/6s Plus
Also, get 1-Year Apple TV+ for Free w/ your new iPhone purchase [Info]

Editor's Notes

Written by Discombobulated | Staff
Offer valid through November 14, 2019 or while promotion last. Qualified activation at Wireless Center + New Line of service and qualifying trade-in phone is required at time of redemption. Allow 6-8 weeks for rebate processing; max 4/account. Please refer to the forum thread for all internal discussion/advice on offer. Ask a Wireless Sales Expect for complete offer details/qualifications - Discombobulated

Original Post

Written by ffly45

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4.1K Comments

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Nov 25, 2019 4:20 PM
131 Comments
Joined Nov 2018
BraveGorilla4497Nov 25, 2019 4:20 PM
131 Comments
Quote from dmart9 :
if you received at least 1 of your credits, the chances are high that the other credit(s) are on "hold" waiting for you to accept a different trade-in offer amount. usually due to an incorrect description of trade.

call T-Mo, they have a tool that they can look at the trade-in screen shots and inspection. if so, they will ask you verbally to accept the new offer amount.

this happened to me also. it took me 3 different calls to get a knowledgeable rep to tell me this and resolve it.
Thanks a lot. Will do this today.👍
Nov 25, 2019 6:39 PM
5.9K Comments
Joined Jan 2008
MarathiNov 25, 2019 6:39 PM
5.9K Comments
Quote from dmart9 :
if you received at least 1 of your credits, the chances are high that the other credit(s) are on "hold" waiting for you to accept a different trade-in offer amount. usually due to an incorrect description of trade.

call T-Mo, they have a tool that they can look at the trade-in screen shots and inspection. if so, they will ask you verbally to accept the new offer amount.

this happened to me also. it took me 3 different calls to get a knowledgeable rep to tell me this and resolve it.
The exactly same case happened with me too...!!!
BTW, if you don't respond to their email and accept the new offer amount, it will be auto- accepted anyway, but of course there will be some delay in this process so better to accept it ASAP !
Nov 25, 2019 8:22 PM
1.5K Comments
Joined Sep 2006
stevesterNov 25, 2019 8:22 PM
1.5K Comments
Quote from dmart9 :
if you received at least 1 of your credits, the chances are high that the other credit(s) are on "hold" waiting for you to accept a different trade-in offer amount. usually due to an incorrect description of trade.

call T-Mo, they have a tool that they can look at the trade-in screen shots and inspection. if so, they will ask you verbally to accept the new offer amount.

this happened to me also. it took me 3 different calls to get a knowledgeable rep to tell me this and resolve it.
I had to call too. I traded in 2 phones. For 1, it was lower value which I accepted. The second was marked as "blocked". The rep ran the IMEI through their system and couldnt see why it was blocked. She is going to call back this week. Hoping everything will work out.
Nov 25, 2019 10:18 PM
238 Comments
Joined Jan 2011
j1s2Nov 25, 2019 10:18 PM
238 Comments
Quote from ian2018887264 :
Anyone else are having trouble to summit rebate at tmobile/promotion.com?

I cannot summit the rebate online because system said the imei number of the purchased phone is not valid. I bought a 11 pro black yesterday at costco.

The Tmobile rep at 877-470-3619 told me that a lot people are having this tech issue, she suggest i keep trying until there tech department fix it. She also suggest i should mail in the trade-in phone asap.
Got same error for space grey pro max just now. CS told me to wait 72 hours and try again.
Nov 25, 2019 10:24 PM
983 Comments
Joined Jul 2007
phatparentsNov 25, 2019 10:24 PM
983 Comments
Quote from EnragedGnome :
Update: on my previous post in which the rep refused to process a return within the 90 day return period. I called the number the rep provided me, and of course the the same rep answered. They told me to call again tomorrow (which is what she had told me the day before) and her manager should be in, but that she had already talked to her manager and that they agreed there was nothing they could do and that I would have to try to get the refund through the carrier.

After bombarding wireless advocates twitter and any associated email I could find, I finally got a customer support number (1-888-369-5931). None of their sites or social media have a number or email of course. I explained the situation to the rep on the phone and they absolutely agreed that I was correct, but that could not handle the return over the phone/email. I would have to go to the kiosk to process the return. They suggested either trying another Costco or going to the same Costco and then having the rep call the 888 number and have them explain it to the rep over the phone.

Part of me wants to go to the same rep and rub it in their face. Part of me wants to just go to another Costco that will probably process the return no problem. I guess I'll decide based on how bad traffic is tomorrow.
Were you ever able to get them to accept the return?
Nov 25, 2019 11:06 PM
91 Comments
Joined May 2010
8PackNov 25, 2019 11:06 PM
91 Comments
Anyone tried exchanging the phone for a different color before doing the rebate ? Is there any harm in doing so for the rebate ?
Nov 26, 2019 4:59 AM
3.2K Comments
Joined May 2008
calisoldier83Nov 26, 2019 4:59 AM
3.2K Comments
Quote from 8Pack :
Anyone tried exchanging the phone for a different color before doing the rebate ? Is there any harm in doing so for the rebate ?
I was advised wait for the rebate to arrive then do the exchange

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Nov 26, 2019 4:42 PM
84 Comments
Joined Nov 2009
kgee108Nov 26, 2019 4:42 PM
84 Comments
Quote from j1s2 :
Got same error for space grey pro max just now. CS told me to wait 72 hours and try again.
We purchased on 11/14 and I still can't submit anything online. After calling CS I was told to keep trying periodically 😩. I shipped the phones last Friday.
Nov 26, 2019 4:47 PM
195 Comments
Joined Jan 2009
EnragedGnomeNov 26, 2019 4:47 PM
195 Comments
Quote from phatparents :
Were you ever able to get them to accept the return?
I went back to the original Costco and had the kiosk rep talk to the Wireless Advocate customer support number. The WA rep said everything was fine and provided the steps for processing the return, which included needing proof that we had paid the phone off through the carrier. That took some time to gather all the info and then by the end of it the kiosk rep was saying that because we had paid off the phone through the carrier, that I would have to get my money back from them, and they could only refund the taxes that I paid up front at Costco. I argued how that obviously made no sense because the WA rep had just said on the phone that I needed proof of having paid the phone off through the carrier, but she still wouldn't budge.

I ended up going to another Costco. They called up the original store because they wanted us to do the return through them (when she later talked to the WA rep, she asked if doing the return at her store would hurt her numbers). When the new Costco rep talked to the original rep, she immediately changed her tune and said that she never denied the return, so obviously trying to cover her tracks so she wouldn't get in trouble.After all that and talking to WA again in the store so the associate could follow the correct procedure, I was able to return fairly easily. Still waiting on the check to come in the mail currently.

TLDR:
Yes, I was able to get Costco to process the return. I had to go to another store because the original kiosk rep absolutely refused to process it in the hopes that the 90 days would expire or I would give up and her numbers would not be hurt.
Nov 26, 2019 7:05 PM
6.2K Comments
Joined Mar 2015
svsfanNov 26, 2019 7:05 PM
6.2K Comments
Shipped my 4th trade in last Monday arrived in PA on Wednesday but still in transit to next facility on USPS tracking website. Today received T-Mobile email says my account has been credited $59 for 6s plus 64gb. My other 3 trade in delivered nov 8 and 9 has no emails, iPhone 6s 32gb. I logged into my account and see a -$90 balance, $59 and $31 credit. Appears that one of the 6s got credit still waiting on the other two.
Nov 26, 2019 7:39 PM
300 Comments
Joined Aug 2014
qquserNov 26, 2019 7:39 PM
300 Comments
Will T-Mobile match for Current Thanksgiving deal up to 700 if trade in iPhone 7 and up
Nov 26, 2019 8:58 PM
417 Comments
Joined Mar 2016
cwelNov 26, 2019 8:58 PM
417 Comments
Does anyone know if I can add a promo Tmobile new line to my Tmobile Legacy Pay As You Go plan account? I have quite some credit balance on my PAYG-Legacy account and wondering if I could use some of them to pay the monthly bill for the new line?

I posted on the 700 promo thread but got no response. Hopefully some Tmobile experts here can help. TIA!
Nov 27, 2019 1:07 AM
422 Comments
Joined Nov 2014
avk12345Nov 27, 2019 1:07 AM
422 Comments
traded two devices, credit receive for 1st on 11/21 chatted via Tmobile app today and rep told me they have received device and its processing, but at the same time rep informed the trade-in team, and after two hours received credit for another device..

anyone already received rebate ?
Nov 27, 2019 4:00 AM
1.7K Comments
Joined Dec 2007
angel5000Nov 27, 2019 4:00 AM
1.7K Comments
how long does it take from when your trade in credit gets applied to receiving the rebate check/card?

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Nov 27, 2019 4:56 PM
1.2K Comments
Joined May 2006
stingygrrlNov 27, 2019 4:56 PM
1.2K Comments
Quote from cwel :
Does anyone know if I can add a promo Tmobile new line to my Tmobile Legacy Pay As You Go plan account? I have quite some credit balance on my PAYG-Legacy account and wondering if I could use some of them to pay the monthly bill for the new line?

I posted on the 700 promo thread but got no response. Hopefully some Tmobile experts here can help. TIA!
unlikely, there are only certain plans that qualify. costco rep has a printout that show which ones do

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