Must have an amex to add offer to your account. Details:
Unlock even more as an
American Express® Card Member with an exclusive mortgage offer from Better.com
Better.com is making the homebuying and refinance experiences more rewarding, with a $2,500 statement credit and more, exclusively for eligible Card Members. See offer terms below.
https://www.americanexpress.com/u...-OfferHub2
EDIT information from Better.com!!!!!!!!!!!!!!!!!!!!!!!!!
Hello,
I work with Better,com and wanted to see if you could please add in the following information to your post on Amex/Better,com deal as it reads incorrect as it stands, especially regarding eligibility. We want to make sure the offer is stated as accurately as possible:
1) Mortgage rates of any specific customer, stated or otherwise, should not be taken as indicative of a mortgage rate available to all customers. Pricing is based on a number of factors, including the individual credit profile of a potential borrower.
2) The offer is only available to those borrowers who have been marketed to directly by American Express, and those who have not received the offer on their Amex portal or via email are not eligible.
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Applied and then locked my rate on 4/14.
Appraisal was scheduled and then waived.
Closing/Signing was on 4/28
Funded on 5/4
As to the Amex offer - I applied via the link, received an email confirmation, was asked for my Amex card info prior to close and actually received an email from my "concierge" after closing that congratulated me on closing and I should expect my Amex credit in 8-12 weeks.
All in all, a quick and painless process.
Received an email yesterday from The Money Source and set-up my first payment so all is done.
Applied and then locked my rate on 4/14.
Appraisal was scheduled and then waived.
Closing/Signing was on 4/28
Funded on 5/4
As to the Amex offer - I applied via the link, received an email confirmation, was asked for my Amex card info prior to close and actually received an email from my "concierge" after closing that congratulated me on closing and I should expect my Amex credit in 8-12 weeks.
All in all, a quick and painless process.
Received an email yesterday from The Money Source and set-up my first payment so all is done.
This has been nothing short of a complete disaster. I'll outline some of the issues that you should be aware of below.
-First and foremost, they lost our signed closing documents. Yes, the package that contains scans of our drivers licenses, passports, social security numbers, bithdays, address, legal name, credit reports. Basically everything needed to steal our identities is nowhere to be found. The notary claims everything was sent via fedex. The title company says the package arrived undamaged with only 2 documents in it out of the several hundred that were supposed to be there.
We closed on 5/2 with our funding slated for 5/6. Well it's 5/9 and our loan isn't funded. In fact if they can't find our documents by Monday, we have to close again. The funding amounts are no longer correct and need to be redone. My wife and I both work full time from home right now plus are trying to keep our kids engaged in their schooling. Taking time out to close again is not easy. Not to mention, the notary is running from house to house doing closings. We now have to risk bringing the virus into our home a second time.
-Second: The closing documents were not even correct! They sent 4 different versions. Yes, 4 different versions! The notary did not know which ones were the correct ones, so we signed all 4 so we could still close and not reschedule. All of them were within 5-6 dollars of each other, but this is very concerning!
-Third: They ordered the wrong appraisal and needed to do it a second time. We had our appraisal ordered and done as asked, exterior only. Once it was done, I was contacted that they should have ordered an interior appraisal and would need to do it again. They paid for the second appraisal, but it shows a lack of knowledge and training that is seen throughout my entire experience. Not to mention the delay it causes it competed the refi.
I was contacted by a manager regarding the appraisal mix up, but when I responded with some questions it went unanswered, a common trend with this company. A day later a received the exact same cut and paste email from a different manager about the same issues. They defiantly are not a well oiled machine. I again reached out, and again no reply.
-Fourth: They do not respond to anything. I sent many emails to my loan officer and not once did he respond. I wanted to change my rate by buying points and changing the cash out amount. The only person who would respond was my closing agent. He is not licensed and cannot answer my qestions, but was able to get the loan rate updated. But I really needed to communicate with the loan officer as I had some important questions.
-Fifth: The website never updates, it still shows incorrect numbers for closing and wrong estimates. The only documents I would sign were received from the closing agent, the documents on the website are incorrect.
I'm pretty easy going and make mistakes myself and am more than williing to let a few things slide, but this was a complete disaster form start to almost finished (we still aren't to the finish line dispite closing a week ago). I know not everyone will have this level of experience, but be carefull and be warned.
Thats sounds like a big hassle. I think this really depends on the agents you worked with. Care to share the names of those agents? That way people here will avoid them.
Mine is ok, my closing expert got replaced because she is not responding. They replaced her like 1 day before signing of closing.
My mortgage expert is ok but my processing & the new closing expert are excellent. They reply like withing 5-30mins.
Do you guys know you can research your mortgage expert using nmls pr license #
This way you know if your dealing with new to this business.
I'm surprised to know that mine have 1 yr of experience.
There is a lot of tools you can try but this one works for me
https://docqnet.dbo.ca.
Btw, How's the wire transfer works on that situation? do you have to wire again?
Mine is ok, my closing expert got replaced because she is not responding. They replaced her like 1 day before signing of closing.
My mortgage expert is ok but my processing & the new closing expert are excellent. They reply like withing 5-30mins.
Do you guys know you can research your mortgage expert using nmls pr license #
This way you know if your dealing with new to this business.
I'm surprised to know that mine have 1 yr of experience.
There is a lot of tools you can try but this one works for me
https://docqnet.dbo.ca.
Btw, How's the wire transfer works on that situation? do you have to wire again?
https://www.nmlsconsume
Friday morning, I started putting application in at Better.com and originally I was offered 2.875% w/ no point with over 10k closing costs.
Same morning, I had an Owning agent call me and he was able to pre-approve the same amount loan with their advertised rate (15 YR FIXED 2.625% RATE & APR, NO CLOSING COSTS). 2-3 hours later, another email arrived with a link to Docusign website where you can find LE.
Shortly after, I was called by a Better.com Agent who provided her email address where I was instructed to send competing LE.
She was on the phone while I was sending an email, then confirmed she received the LE from Owning. She told me that she would take it to the head agent for my loan and they came back with their offer about 30 minutes later. They offered 2.625% + $1000 credit at the closing and they also confirmed that $2,500 Amex statement credit is additional.
In short, I would receive $3,500 (if $2,500 Amex credit appears) credit with 0.25% rate drop (coming from 2.875%)
I am actually buying another house with jumbo loan within 1-2 years and I was going to pay off the current mortgage before that, in order to make getting a mortgage process for 2nd house somewhat easier.
Is there any reason I should not move forward at this point? Besides hassles of appraisal and meeting with closing agents, I do not see much problems with my scenario.
It's okay to pay off the whole balance within months of refinancing it if I want to, right?
How long for closing now, anyone has chime in?
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I thought about trying to get Better to match, and then quickly decided to just move forward with Owning to get this process finished ... and closed in about 18 days from start to finish.
How long for closing now, anyone has chime in?
They ask if you want to close early or pick a date in the end.
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