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expiredGreenworld123 posted Dec 08, 2019 02:27 PM
expiredGreenworld123 posted Dec 08, 2019 02:27 PM

Amex offer: $2,500 statement credit for home refinance Better.com

American Express Giftcards
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Must have an amex to add offer to your account. Details:

Unlock even more as an
American Express® Card Member with an exclusive mortgage offer from Better.com
Better.com is making the homebuying and refinance experiences more rewarding, with a $2,500 statement credit and more, exclusively for eligible Card Members. See offer terms below.

https://www.americanexpress.com/u...-OfferHub2

EDIT information from Better.com!!!!!!!!!!!!!!!!!!!!!!!!!
Hello,
I work with Better,com and wanted to see if you could please add in the following information to your post on Amex/Better,com deal as it reads incorrect as it stands, especially regarding eligibility. We want to make sure the offer is stated as accurately as possible:
1) Mortgage rates of any specific customer, stated or otherwise, should not be taken as indicative of a mortgage rate available to all customers. Pricing is based on a number of factors, including the individual credit profile of a potential borrower.
2) The offer is only available to those borrowers who have been marketed to directly by American Express, and those who have not received the offer on their Amex portal or via email are not eligible.
Community Notes
About the Poster
Deal Details
Community Notes
About the Poster
Must have an amex to add offer to your account. Details:

Unlock even more as an
American Express® Card Member with an exclusive mortgage offer from Better.com
Better.com is making the homebuying and refinance experiences more rewarding, with a $2,500 statement credit and more, exclusively for eligible Card Members. See offer terms below.

https://www.americanexpress.com/u...-OfferHub2

EDIT information from Better.com!!!!!!!!!!!!!!!!!!!!!!!!!
Hello,
I work with Better,com and wanted to see if you could please add in the following information to your post on Amex/Better,com deal as it reads incorrect as it stands, especially regarding eligibility. We want to make sure the offer is stated as accurately as possible:
1) Mortgage rates of any specific customer, stated or otherwise, should not be taken as indicative of a mortgage rate available to all customers. Pricing is based on a number of factors, including the individual credit profile of a potential borrower.
2) The offer is only available to those borrowers who have been marketed to directly by American Express, and those who have not received the offer on their Amex portal or via email are not eligible.

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Aug 04, 2020 07:00 PM
522 Posts
Joined Oct 2007
euuser257843Aug 04, 2020 07:00 PM
522 Posts
Quote from soobaerodude :
Lock the rate with better, then ask the loan processor to match the loan estimate from owning. If they match, you'll get zero cost and the credit
Thanks, I already tried with better and better said that's the best that can do.
Aug 04, 2020 07:07 PM
3,569 Posts
Joined May 2006
soobaerodudeAug 04, 2020 07:07 PM
3,569 Posts
Quote from Fiunk :
Thanks, I already tried with better and better said that's the best that can do.
If you've asked the loan processor (and not the loan officer) about matching and they've said no, then evaluate how much ahead you are with better and the AMEX credit. In this falling rate environment, you could close with better to get the credit, then refinance again with someone else and a lower rate
Aug 04, 2020 07:23 PM
522 Posts
Joined Oct 2007
euuser257843Aug 04, 2020 07:23 PM
522 Posts
Quote from soobaerodude :
If you've asked the loan processor (and not the loan officer) about matching and they've said no, then evaluate how much ahead you are with better and the AMEX credit. In this falling rate environment, you could close with better to get the credit, then refinance again with someone else and a lower rate
Thank you.. that's the plan...
Aug 04, 2020 07:37 PM
396 Posts
Joined Dec 2011
digdugglerAug 04, 2020 07:37 PM
396 Posts
What defines 'application' with better re: amex offer? I applied before the offer expired, but never finished all my tasks (nor locked my rate). I'm only now getting back to it.
Aug 04, 2020 08:25 PM
79 Posts
Joined Oct 2005
pavan87Aug 04, 2020 08:25 PM
79 Posts
Quote from pavan87 :
I received an offer of 2.5% with $5,400 in lender credit from Loan Cabin. Loan Amount of $510,400, 30 year mortgage, no origination fee, 60% LTV, with 800+ FICO. I'm in Texas.

Loan Depot beat their offer slightly after submitting the Loan Cabin loan estimate. An apples to apples comparison (since Loan Depot charged a $1,595 origination fee) with Loan Cabin is a 2.5% rate with $5,800 in lender credit.

Either option would end up with money in my pocket to go toward escrows.

I've submitted both to Better and hope they can match or beat it.
I heard back from Better. They are able to match the 2.5% but their maximum lender credit is $4,999.

Loan Cabin: A+B+C is $4,102 with a lender credit of $5,400 (should eventually be slightly less as their listed escrow fee is high).
Loan Depot: A+B+C of $5,907 with a lender credit of $7,421
Better: A+B+C is $3,840 with a lender credit of $4,999. The $2,500 Amex statement credit would be in addition the lender credit.

Given the Amex promo, Better seems like the best offer/option.

I forgot to mention, I initially put in an application and was assigned Arnold. He refused to match an offer of 2.5% with a $2k credit. I put in another application right before the promo was to expire and locked at whatever was offered at 2.5% and sent the competing offer to my processing expert and she has been very quick to respond to me.
Last edited by pavan87 August 4, 2020 at 01:28 PM.
Pro
Aug 04, 2020 08:39 PM
1,444 Posts
Joined Jun 2013
MeSandy
Pro
Aug 04, 2020 08:39 PM
1,444 Posts
Quote from soobaerodude :
If you've asked the loan processor (and not the loan officer) about matching and they've said no, then evaluate how much ahead you are with better and the AMEX credit. In this falling rate environment, you could close with better to get the credit, then refinance again with someone else and a lower rate
Have you done it with Better? If YES, When is best time to do this? As soon as after Lock OR later?
Aug 04, 2020 08:51 PM
1,018 Posts
Joined Mar 2019
CycloneFWAug 04, 2020 08:51 PM
1,018 Posts
Quote from Rhizzlebop :
Not yet. Waiting on some kind of LE to review. He asked me if I was still shopping about 10 times. I am not shopping, I've already applied a few places. Waiting on an LE to see what better will do. Thats all.
If you haven't locked with WM, then the LE they provide you will not include any lender credits, as those change day-by-day (or even within the same day) and they just exclude them until you lock to avoid people complaining why things changed between the phone quote and when the LE gets generated.

Quote from hemihemi :
Why is it bad? I assume you can shop for after you lock in the rate and lower your costs. Isnt that possible?
Quote from pkg4133 :
It's bad because when I'm trying to get them to match a competing LE, they also compare title costs. Some lenders are just conservative and put in a higher title cost on the LE. So when Better tries to match, they don't take too much off 'section A' because they say they've already beat them due to their high title costs.
Indeed it is and that's how I got my costs a little lower on my prior refi. However, as pkg is outlining, the extra savings is only how much Better overestimated the Section C costs by.

Quote from digduggler :
What defines 'application' with better re: amex offer? I applied before the offer expired, but never finished all my tasks (nor locked my rate). I'm only now getting back to it.
You should be fine. I did the same and I have been confirmed by three different loan officers at Better than this new app would qualify for the Amex credit.

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Aug 04, 2020 09:07 PM
17 Posts
Joined Sep 2019
DealfinderextremeAug 04, 2020 09:07 PM
17 Posts
Quote from pkg4133 :
They told me that I would have to pay a fee if the delay is on my side. I'm not sure title issues would be pinned on you. Additionally, the rep told me that they are able to make an exception for certain things when it comes to charging fees.
I missed my lock date due to delays with Better and title company. They just pushed my lock date out an extra 2 weeks. Didn't cost me anything nor did they say anything. My whole loan was a mess. I ended up overpaying the title company and got a check back from them, and I needed an appraisal done after I closed due to my area being in a FEMA declared disaster zone from an earthquake back in March. It was weird doing tasks and stuff after everything had already closed...
Aug 04, 2020 09:11 PM
3,569 Posts
Joined May 2006
soobaerodudeAug 04, 2020 09:11 PM
3,569 Posts
Quote from MeSandy :
Have you done it with Better? If YES, When is best time to do this? As soon as after Lock OR later?
I sent my match request right after I locked. It was approved in about an hour. Others in this thread have done it later
Aug 04, 2020 09:17 PM
758 Posts
Joined Jun 2007
Jimmy4uAug 04, 2020 09:17 PM
758 Posts
Quote from Jimmy4u :
So I was checking my rate sheet today at better.com and realized that rates offered are much better than what they were earlier. Please note that earlier they outright rejected 2.625% for 20 yrs with no loan costs LE from WM.

Now when I see the rate sheet I can see 2.5% for 20 yrs with enough credit (1800) to cover the loan costs. What do you guys suggest? Should I lock in and is there more scope ?
I cant believe whats happening here. So after looking at the new rates which were acceptable to me I completed almost all the tasks except locking the rate and started communicated with my agent through email. You wont believe but the rates suddenly changed on my rate sheet and they are not willing to offer the same rates again giving me all the BS. I do have the LE though which they are refusing to honor. Any tips on what i can do to make them honor ther own LE?
Aug 04, 2020 09:19 PM
1,549 Posts
Joined Aug 2012
HarryS4062Aug 04, 2020 09:19 PM
1,549 Posts
Quote from pkg4133 :
It's bad because when I'm trying to get them to match a competing LE, they also compare title costs. Some lenders are just conservative and put in a higher title cost on the LE. So when Better tries to match, they don't take too much off 'section A' because they say they've already beat them due to their high title costs.
Now that you know, the next time if there is one, send the title quote along with the completing lender quote telling them you want to use the quote from the title company and the rest from the other lender. All this ABC stuff is just wool over our eyes that they try to pull. Just have to be ready for it. its only really "A" and lender credit (negative number under J ) that should matter in any comparison.
Aug 04, 2020 09:21 PM
170 Posts
Joined Nov 2017
pkg4133Aug 04, 2020 09:21 PM
170 Posts
Quote from HarryS4062 :
Now that you know, the next time if there is one, send the title quote along with the completing lender quote telling them you want to use the quote from the title company and the rest from the other lender. All this ABC stuff is just wool over our eyes that they try to pull. Just have to be ready for it. its only really "A" and lender credit (negative number under J ) that should matter in any comparison.
I called this out to them over the phone, but the refused to do anything about it. I did not send them an actual quote from a title company though. Have you had better mortgage give you a fair offer after you shared the title quote with them?
Aug 04, 2020 09:35 PM
1,549 Posts
Joined Aug 2012
HarryS4062Aug 04, 2020 09:35 PM
1,549 Posts
Quote from pkg4133 :
I called this out to them over the phone, but the refused to do anything about it. I did not send them an actual quote from a title company though. Have you had better mortgage give you a fair offer after you shared the title quote with them?
I ALWAYS make it a point to send the title quote with my competing lender offer which leaves them little room to lower "C" and try to match on that basis. They are sales people and they will use every trick in the book to make sure that the House always wins. Fairness is not what a sales person wants or sees. If you know some of those tricks you can be better prepared. That is why people here have had better matching success in recent times with the processing experts who are not sales people.
The only time I did not send in a title quote was the very first time I refinanced with Better. Once I realized what they were doing, I have since sent the two documents in the same email making sure to mention that I would like to use this title company. If you sent them in separate emails, then there is a good chance the LO will not respond at all to the second email
Aug 04, 2020 09:43 PM
5,265 Posts
Joined Jul 2006
shahhereAug 04, 2020 09:43 PM
5,265 Posts
Quote from HarryS4062 :
I ALWAYS make it a point to send the title quote with my competing lender offer which leaves them little room to lower "C" and try to match on that basis. They are sales people and they will use every trick in the book to make sure that the House always wins. Fairness is not what a sales person wants or sees. If you know some of those tricks you can be better prepared. That is why people here have had better matching success in recent times with the processing experts who are not sales people.
The only time I did not send in a title quote was the very first time I refinanced with Better. Once I realized what they were doing, I have since sent the two documents in the same email making sure to mention that I would like to use this title company. If you sent them in separate emails, then there is a good chance the LO will not respond at all to the second email

Actually the opposite strategy is what you should follow.


What I mean is that get Better to Match your other lenders but not match you own Title company. All other lenders were around $2200 and Better was around $2294 with the initial estimates.


I use Radian and so the quote I had already received and the pricing that they sent back to Better was $142x so all matches after that would have been compared to that.


Shahhere

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Aug 04, 2020 09:50 PM
509 Posts
Joined Aug 2006
vfxAug 04, 2020 09:50 PM
509 Posts
Quote from pavan87 :
I heard back from Better. They are able to match the 2.5% but their maximum lender credit is $4,999.

Loan Cabin: A+B+C is $4,102 with a lender credit of $5,400 (should eventually be slightly less as their listed escrow fee is high).
Loan Depot: A+B+C of $5,907 with a lender credit of $7,421
Better: A+B+C is $3,840 with a lender credit of $4,999. The $2,500 Amex statement credit would be in addition the lender credit.

Given the Amex promo, Better seems like the best offer/option.

I forgot to mention, I initially put in an application and was assigned Arnold. He refused to match an offer of 2.5% with a $2k credit. I put in another application right before the promo was to expire and locked at whatever was offered at 2.5% and sent the competing offer to my processing expert and she has been very quick to respond to me.
That was a smart move. I wished You posted this before the promo expired. They flat out deny my price match. Since I didn't start a new app, I'm kinda screw. I escalated, but no dice. If you got better to PM go with them since their process is pretty good. At least everything is via web so you know what to expect. Vs waiting to hear back from LD or LC.

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