*Copied the a7 prime wiki to here. Some info is out of date but the general info should still apply.
To date [2/16/20202] , not a single swapped phone has been rejected.
people have sent in windows, android, apple, flip phone.
They have sent in phones with out imei, without battery, with crack screens etc.
keep reading on tips/tricks to protect yourself regardless of which phone u want to send in.
if you are not going to follow the guidelines set forth by Visible,
proceed with caution...and continue at your own risk..
__________________________________________________________________
Contacted chat & was told:
1. need to see imei ...that is a MUST..and must be INCOMPATIBLE with visible service
2. on V website it says trade in Android phones only. however, i confirmed thru chat that even my W phone will work as long as the imei passes. so, if u want to do a non android phone that has an imei...confirm this first with chat , so u have record .... so..to summarize...can be Android or windows...as long as #1 is true
3. only need phone with imei visible one way or another. (for me imei was on back of phone and i didnt have charger, battery or even battery back)..so in summary all they want is the phone, no cords, no battery [in fact they say DO NOT SEND damaged battery]...keep in mind they need to verify the imei number so 1. if it is on back of phone , u r set 2. if it is setting then they must figure out how to get there.....u r not obligated to send them battery or charging cord..it is up to them to figure out how to check...
all this is assuming they check which users have questioned to begin with.
but if u have any questions...
get on line..
get to chat..
get it in writing..
save chat...
cover your own arse
notes on deal:
1. phone is unlocked (most/all phones from Visible are unlocked)
2. will accept most any phone that has a imei AND IS INCOMPATIBLE with V service
3. if u do swap, you will not get charged taxes (even if it says u will be charged taxes, included under "Total Due Today",..the "amount due today" will vary depending on where u live (usually between $8-$13.....it is for taxes......this is a glitch..so ignore). You pay $25 upon creating an account (referred to as Total Due at Activation)...thats it ..there will no further charges on activation...only the $25.
many have asked if u are required to activate the sim..
no clear answer..
however...per V website:
"Within 14 days after order completion, customers must return their old Android™ device and activate their new phone, otherwise the customer will be charged the full price of the phone they ordered."
but some have activated the sim using another phone that is compatible with V
4. no contract, can cancel after paying for the 1st month
5. you are required to check eligibility of phone using imei number.You cannot enter the meid. You cannot enter the DEC number. You cannot enter the HEX number You cannot enter the MEID - last two digits. You must enter the IMEI. Some phones do NOT have a imei (mostly sprint older devices that are NOT LTE). in that case u need to find another phone. ...what i did was to buy for $5...on ebay...Nokia Lumia ...Seller information..tximran1 (1587 )
if u delete the first 2 number or the last 2 numbers from the meid . the result will be a random number which MAY pass...but it has nothing to do with your IMEI..it is not related... and might end up with your phone swap being rejected.
DATA POINT: I entered MEID of LG OE2 converted to DEC then dropped the last 2 digits into the IMEI checker, then sent in a completely different phone, iPhone 4S, which was accepted.
One: they don't match up the IMEI entered with what you send in.
Two: you don't need a phone with an IMEI. Afaict the only 'unacceptable' phones are those that are compatible with Visible.
6. sending phone back. there is limited creditable information on this, but most likely u will get a prepaid sticker with your mote delivery..just pack the old phone back in the box..slap the sticker and send it back..all within 14 days
Your return label will come in the box with the phone you ordered.
see here for picture of box that will be sent to u
UPS return label is in the box along with a white cardboard w/ plastic sleeve -- you put old phone in plastic sleeve and return it using same shipping box (remove old FedEx label and put on new UPS label)
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Latest chat on Feb 7, 2020
Hi there,
This is the Visible Care team reaching out in regards to your registration issues. We wanted to let you know that we received the package from UPS Tracking ID: 1Z4xxxxxxxxx. However we still need to verify the device, it would take up to 8 days, you can chat us back after this time to confirm the receip.
________________________________________________________________________
If you got shipping email but no tracking number then you can search FedEx by reference number:
V080130_0xxxxxxxx01 (x is your 8 digit order number)
https://www.fedex.com/en-us/tracking.html
Track by Reference
Enter ref num/country/zip/ship date
Ships via Fed-Ex overnight with signature required
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fedex release form: http://releaseforms.or
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Note: do not insert SIM right away. Connect to wifi & install any and all Android OS updates first. Then install Visible app and sign in. Insert SIM and restart phone. Another restart may be needed. After that all calling and LTE services should be working.
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Party Pay discount on monthly service can be found here - https://reddit.com/r/VisiblePartyPay/
For your account info:
For those that concern about privacy, click on manage tab, and turn OFF "CPNI"
https://www.visible.com/legal/dat...acy-portal
To whomever is trying to configure the ZTE Blade A7 to work voice/text, use a network app like "Mobile Network Mode" to force it to select different type of network.
1. Go to the app, select "Force Mode"
2. Set Preferred Network Type: either "GSM Auto" or "LTE/UMTS auto"
This should enable you to make voice call or text both incoming & outgoing.
I had success doing this for my CricketWireless. When doing voice call, it switches to 3G mode.
You must setup your regular APN to have 4G LTE enabled.
Note: You *MUST* confirm your email address, or you will not be able to activate service. You can change your account's email address in the Visible app.
________________________________
For your account info:
For those that concern about privacy, click on manage tab, and turn OFF "CPNI"
https://www.visible.com/legal/dat...acy-portal
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reset with *#*#72786#*#* and the Phone Information with *#*#4636#*#*
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call forwarding:
Immediate Call Forwarding
Dial *72 plus the phone number you want to forward calls to
Forwarding only when busy or on another line:
Dial *71 plus the phone number you want to forward calls to
To disable call forwarding
Dial *73
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NOTE: APN settings are locked on the Visible ZTE Blade A7 Prime out-of-the-box.
An easy way to be able to add, edit, and save the correct APN for your carrier is to insert a spare SIM from another carrier...the one I used was a out-of-service Freedompop AT&T SIM. You can then hand-enter the correct APN info and save it as default. Once you re-insert your current SIM, you should see both the APN you saved and the (formerly absent) options to add/edit the APN.
FWIW, this phone does not appear to work on Xfinity Mobile, even with the updated APN. This may be a surprise to some, since ZTE R2s from the last Visible promo work are plug-and-play with Xfinity.
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Several statements on https://www.reddit.com/r/Visible/ that activation succeeded up to 59 days after (not sure after what, be safe and make that 59 days after making the order)
ZTE Blade 10 Prime Works on Mint /T-mobile
Guys .. Received ZTE Blade 10 Prime today morning. I've slapped in my Mint Sim and
1. Entered APN settings manually. (https://www.mintmobile.
2. For calls and text, installed Network Mode android app (https://apkpure.com/network-mode/...etworkmode)
3. Choose LTE/UMTS auto. Then tested sending and receiving phone calls and text. Everything is working fine. (works for AT&T postpaid user, confirmed. However, if your setting is stuck with LTE(only) then you should try setting it to "GSM only" intead. Reopen the app, it will show "LTE/UMTS auto" selected)
4. I can confirm that after little tweak .. ZTE Blade 10 Prime is usable on GSM network.
5. This method can be adapted to work with other carriers, like FreeUp and Red Pocket.
Top Comments
1. Entered APN settings manually. (https://www.mintmobile.
2. For calls and text, installed Network Mode android app (https://apkpure.com/network-mode/...etworkmode)
3. Choose GSM Auto. Then tested sending and receiving phone calls and text. Everything is working fine.
4. I can confirm that after little tweak .. ZTE Blade 10 Prime is usable on GSM network.
Hope this works for other people as well.
Promo seems to specify that it needs to be a working android phone and it would be funny for me to hear about how it goes for you.
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looks good to use on T-mobile
Audio, Call, and Network Quality
Since the ZTE Blade 10 Prime is a Visible exclusive, it has limited band support. Visible uses Verizon's network, and the phone supports LTE bands 2/4/5/12/13/66. The inclusion of band 66 is good news for rural customers, and if Verizon's network is strong in your city, you should get good service.
https://www.pcmag.com/reviews/zte-blade-10-prime
https://www.zteusa.com/blade10
FREQUENCIES
- Visible -
LTE B13/4/2/5/66
- Unlocked -
GSM Quad, UMTS B1/2/4/5/8
LTE B2/5/4/12/13/66
The unlocked version has B12, which is what pcmag maybe referring to.
looks good to use on T-mobile
Audio, Call, and Network Quality
Since the ZTE Blade 10 Prime is a Visible exclusive, it has limited band support. Visible uses Verizon's network, and the phone supports LTE bands 2/4/5/12/13/66. The inclusion of band 66 is good news for rural customers, and if Verizon's network is strong in your city, you should get good service.
https://www.pcmag.com/reviews/zte-blade-10-prime
https://www.zteusa.com/blade10
FREQUENCIES
- Visible -
LTE B13/4/2/5/66
- Unlocked -
GSM Quad, UMTS B1/2/4/5/8
LTE B2/5/4/12/13/66
The unlocked version has B12, which is what pcmag maybe referring to.
Are you excited? Cause we certainly are. Here's your FedEx tracking number: XXXXXXXXXXXX. (If you aren't seeing any tracking info yet, check back in a few hours.)
Your new phone number:
As a reminder, here is your new phone number - feel free to start handing out those digits:
XXX-XXX-XXXX
Important Information:
To avoid a fee ($99 + taxes), send us your old Android within 14 days. Heads-up: we can't send back phones, so make sure yours is paid off.
Your Visible SIM will be in the same package with your phone. You're going to need it to activate your service, so DON'T THROW IT AWAY!
Once your package arrives:
Activating is easy! And to make it even easier, check out these sweet GIF instructions:
GIF Instructions
If you run into any trouble, hit up our Care team: text 99370, tweet @VisibleCare, or tap Help in the app.
–Visible
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