AT&T 1Gbps Internet Plan + HBO Max™ Subscription

frankieFNF

Jun 10, 2020 4:16 PM

149 Comments

Joined Sep 2010

frankieFNFJun 10, 2020 4:16 PM

149 Comments

Quote from izarkhin

:

That's BS! Call them and ask to be transferred to the customer retention department right away. They'll help.

The offer finally showed up for me in my OFFERS section on the app. Chat support told me to call the Loyalty Department and tell them I want to cancel so I can get the new price point. Just had the phone support rep from the Loyalty department switch me from the $90/month price point to the new $49/month for 12 months price point! And still get to keep HBO MAX!

bears2006

Jun 10, 2020 4:27 PM

1.3K Comments

Joined Feb 2007

bears2006Jun 10, 2020 4:27 PM

1.3K Comments

AT&T fiber isn't available in my city in the SF bay area (east bay).

who8me2k7

Jun 11, 2020 4:18 AM

306 Comments

Joined Sep 2007

who8me2k7Jun 11, 2020 4:18 AM

306 Comments

do they run a hard credit check? FYI my current Spectrum would not come close to matching this deal.

also how far out did you guys have to plan for a technician to come and do they need to spend a lot of time in the home? i'm trying to avoid other folks in my home with the pandemic.

TIA!

theothernguyen

Jun 11, 2020 4:57 AM

318 Comments

Joined Sep 2007

theothernguyenJun 11, 2020 4:57 AM

318 Comments

Quote from who8me2k7

:

do they run a hard credit check? FYI my current Spectrum would not come close to matching this deal.

also how far out did you guys have to plan for a technician to come and do they need to spend a lot of time in the home? i'm trying to avoid other folks in my home with the pandemic.

TIA!

I just signed up last week. They do run a credit check, I believe it should be a soft pull but they could not specify. I scheduled a tech to come out this Friday, about 5 days after I signed up. Got the 100$ install waived and still got the 100$ gc. My tech will need to do a new connect so most of the visit will probably be outside at the telephone poll and the cable box going into the house.

guyver2077

Jun 11, 2020 5:09 PM

4K Comments

Joined Sep 2007

guyver2077Jun 11, 2020 5:09 PM

4K Comments

Quote from theothernguyen

:

I just signed up last week. They do run a credit check, I believe it should be a soft pull but they could not specify. I scheduled a tech to come out this Friday, about 5 days after I signed up. Got the 100$ install waived and still got the 100$ gc. My tech will need to do a new connect so most of the visit will probably be outside at the telephone poll and the cable box going into the house.

From my experience it is almost always a hard pull. A good way to confirm this is to check your credit report. If you use something like Credit Karma, they typically notify you right away when your credit is pulled.

who8me2k7

Jun 11, 2020 5:23 PM

306 Comments

Joined Sep 2007

who8me2k7Jun 11, 2020 5:23 PM

306 Comments

Quote from guyver2077

:

From my experience it is almost always a hard pull. A good way to confirm this is to check your credit report. If you use something like Credit Karma, they typically notify you right away when your credit is pulled.

Thanks, yeah curious if its hard or soft pull. thanks for insight

guyver2077

Jun 11, 2020 5:32 PM

4K Comments

Joined Sep 2007

guyver2077Jun 11, 2020 5:32 PM

4K Comments

Quote from theothernguyen

:

I just signed up last week. They do run a credit check, I believe it should be a soft pull but they could not specify. I scheduled a tech to come out this Friday, about 5 days after I signed up. Got the 100$ install waived and still got the 100$ gc. My tech will need to do a new connect so most of the visit will probably be outside at the telephone poll and the cable box going into the house.

Isn't the installation included with the signup? Or they charge you up front and credit you later. I recall seeing $0.00 due today during the signup.

lykedoctor

Jun 11, 2020 5:43 PM

227 Comments

Joined Dec 2016

lykedoctorJun 11, 2020 5:43 PM

227 Comments

I don't have time to go through the comments but I've been a subscriber for the last few years and they gave me the promo pricing. Went from 90 to 50/month. After the first year it goes to 70 so I'll still be saving 20/month forever. It was pretty quick and easy to do this and I told my neighbors and they all did the same.

dakata24

Jun 11, 2020 5:51 PM

45 Comments

Joined Mar 2008

dakata24Jun 11, 2020 5:51 PM

45 Comments

Quote from who8me2k7

:

do they run a hard credit check? FYI my current Spectrum would not come close to matching this deal.

also how far out did you guys have to plan for a technician to come and do they need to spend a lot of time in the home? i'm trying to avoid other folks in my home with the pandemic.

TIA!

Same here about the COVID-19 concerns with a small child in the house. For those that already had their install, was the installer wearing appropriate PPE like gloves and face mask?

Thanks!

adinar

Jun 11, 2020 6:22 PM

453 Comments

Joined Mar 2005

adinarJun 11, 2020 6:22 PM

453 Comments

Quote from guyver2077

:

Isn't the installation included with the signup? Or they charge you up front and credit you later. I recall seeing $0.00 due today during the signup.

The was the case for me - it showed free install and $0.00 due today and like $60 or so for the first bill. They still charged me $99 for the install afterwards. I had to call & talk to a CS rep to get it credited back.

adinar

Jun 11, 2020 6:25 PM

453 Comments

Joined Mar 2005

adinarJun 11, 2020 6:25 PM

453 Comments

Quote from dakata24

:

Same here about the COVID-19 concerns with a small child in the house. For those that already had their install, was the installer wearing appropriate PPE like gloves and face mask?

Thanks!

First, I had to fill out a screening form ahead of time. When the installer came, he had a face mask & gloves and booties he would put over his shoes when he came inside the house. He only had to go where the cable came inside and install the modem/router. You could probably just keep your child in a different room and would be fine.

1

UniqueJuice613

Jun 11, 2020 7:43 PM

1 Comments

Joined Jun 2020

UniqueJuice613Jun 11, 2020 7:43 PM

1 Comments

Spoiler alert! - Many of us will not be able to have that speed, none of my devices go over 300Mbps, still amazing speed but way below what was advertised. Just my 2 cents

3

TurboSri

Jun 11, 2020 7:48 PM

450 Comments

Joined Nov 2016

TurboSriJun 11, 2020 7:48 PM

450 Comments

Great!

But, not available in the northern suburbs of Chicago! 😕

unthoughtknown

Jun 11, 2020 8:03 PM

694 Comments

Joined Oct 2010

unthoughtknownJun 11, 2020 8:03 PM

694 Comments

No dice for me. I currently pay $70/month ($100 regular rate, with a $30/month promotion). They told me the offer isn't on my account because I'm already at a promotional rate.

Maybe next time!

theothernguyen

Jun 11, 2020 8:26 PM

318 Comments

Joined Sep 2007

theothernguyenJun 11, 2020 8:26 PM

318 Comments

Quote from guyver2077

:

Isn't the installation included with the signup? Or they charge you up front and credit you later. I recall seeing $0.00 due today during the signup.

The install fee was charged as a one-time charge, but I received 100% off on the install fee. The caveat is that I had to call in to sign up since my address needed to be added to the ATT system as serviceable.

Quote from UniqueJuice613

:

Spoiler alert! - Many of us will not be able to have that speed, none of my devices go over 300Mbps, still amazing speed but way below what was advertised. Just my 2 cents

This sounds like a wifi limitation... have you tried plugging directly into the modem via Ethernet cable?

1

AT&T 1Gbps Internet Plan + HBO Max™ Subscription

$50/Month

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