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YMMV Samsung Note 20 Ultra extra 10% off

+34 Deal Score
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Searched and didn't see anything so I figured I might as well share my experience:

I pre-ordered a Note 20 Ultra direct from Samsung with the extra $200 credit and $400 trade in from a old iPhone 8, total out of pocket was about $940. I was going to sell the accessories and my old phone (S10+) separately and hopefully bring down my out of pocket to around $400.

I received the Note 20 Ultra 2 days ago and wasn't terribly impressed with it so I initiated a return on Samsung.com and under the itemized return page there was an offer for me reconsider my return in exchange for an extra 10% off, maximum $100. With that my total out of pocket would be $300 or so which tipped the scale for me to keep the new phone and deal with the hassle of selling everything.

If you are on the fence about keeping/returning the Note 20 you can see if they give you the same offer. I'm attaching a screenshot of the email confirmation that they sent me the same day regarding the refund.
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Created 08-26-2020 at 12:41 PM by cuoreesitante
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Joined Jul 2019
L2: Beginner
> bubble2 61 Posts
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VioletHamster244
08-26-2020 at 03:31 PM.
08-26-2020 at 03:31 PM.
Now that its late to use pre order deal, I feel no one can use this way now.
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Joined Sep 2011
L6: Expert
> bubble2 1,058 Posts
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slicklorey
08-26-2020 at 03:37 PM.
08-26-2020 at 03:37 PM.
What was your reason for return that you selected? Change of mind?
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Joined Nov 2009
L6: Expert
> bubble2 1,052 Posts
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luv2ctheworld
08-26-2020 at 03:55 PM.
08-26-2020 at 03:55 PM.
I really think Samsung gave a big FU to the people/schmucks that bought a S20 Ultra. Trade in value was the same as a regular S20.
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Joined May 2016
L2: Beginner
> bubble2 86 Posts
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tubers2000
08-26-2020 at 06:52 PM.
08-26-2020 at 06:52 PM.
OP - you da real MVP. I just did this and it worked perfectly. I selected product wasn't up to my expectations blah blah. Got the 10% off option. Thank you!
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Joined Oct 2004
L9: Master
> bubble2 4,620 Posts
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Croq
08-26-2020 at 07:37 PM.
08-26-2020 at 07:37 PM.
Worked perfectly for me. $81.26 coming back my way. Thanks OP!
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Joined Sep 2017
Slickdealer
> bubble2 25 Posts
33 Reputation
stratatak7
08-26-2020 at 07:55 PM.
08-26-2020 at 07:55 PM.
Quote from tubers2000 :
OP - you da real MVP. I just did this and it worked perfectly. I selected product wasn't up to my expectations blah blah. Got the 10% off option. Thank you!
Did you have to select all the items to return it and did you have to click the "confirm return" button and continue to the next screen? I selected all items in the order and did not see the option available but I was hesitant to proceed to the "confirm return" page. Thanks in advance!
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Joined Aug 2013
L2: Beginner
> bubble2 61 Posts
14 Reputation
JerryJ9930
08-26-2020 at 08:04 PM.
08-26-2020 at 08:04 PM.
Does this work on other stuff like watches and earbuds. I am genuinely thinking of returning the galaxy watch 3. It has old and in some cases older hardware than the galaxy watch 2
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Joined Aug 2015
L4: Apprentice
> bubble2 461 Posts
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dealstern
08-26-2020 at 08:05 PM.
08-26-2020 at 08:05 PM.
On the itemized page, do you click continue and that is when they give you the option for keeping in exchange for 10% off?

I already sent my trade-in phone and it is in transit...... so I am trying to be extra careful... being clicking "continue"
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Joined Aug 2013
L2: Beginner
> bubble2 61 Posts
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JerryJ9930
08-26-2020 at 08:05 PM.
08-26-2020 at 08:05 PM.
Quote from dealstern :
On the itemized page, do you click continue and that is when they give you the option for keeping in exchange for 10% off?

I already sent my trade-in phone and it is in transit...... so I am trying to be extra careful... being clicking "continue"

For me yes that is how it worked.
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Joined Aug 2015
L4: Apprentice
> bubble2 461 Posts
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dealstern
08-26-2020 at 08:12 PM.
08-26-2020 at 08:12 PM.
Looks like no 10% off option for me....
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Joined Aug 2015
L2: Beginner
> bubble2 46 Posts
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wangshende
08-26-2020 at 08:14 PM.
08-26-2020 at 08:14 PM.
I got the 10% refund back on the pre-ordered Note 20. Thank you very much for the post. I did a Note 9 trade-in. The refund is about $45.
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Joined Feb 2008
L8: Enlightened
> bubble2 4,787 Posts
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AlphaSix
08-26-2020 at 08:30 PM.
08-26-2020 at 08:30 PM.
Just got the 10% off. Thumbs up Smilie

EDIT: Cannot rep
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Last edited by AlphaSix August 26, 2020 at 08:35 PM.
Joined Nov 2003
L10: Grand Master
> bubble2 16,549 Posts
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deshwasi
08-26-2020 at 08:31 PM.
08-26-2020 at 08:31 PM.
OP, did you do this before sending in tradein?
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Joined Feb 2008
L8: Enlightened
> bubble2 4,787 Posts
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AlphaSix
08-26-2020 at 08:32 PM.
08-26-2020 at 08:32 PM.
Delete
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Last edited by AlphaSix August 26, 2020 at 08:37 PM.
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