Caveat Emptor: 3 Day Return Policy
Warranty and Return Policy from Viofo.com:
From the date of purchase on, all cameras are covered by one year warranty, all accessories are covered by 3 months warranty.
You could contact the store where place order firstly, if they cannot help you out, then please contact us for further support.
VIOFO also have Product Registration Program to help customers extend warranty by 6 months, once registered, the warranty time will extend from 12 months to 18 months.
We're always listening to our customers because we want ownership of VIOFO dash cameras to give the absolute best experience available. It is our utmost duty to provide top quality products with fantastic warranty coverage, the highest level of customer service and great technical support.
If you have any questions, comments or suggestions, simply follow below options to contact us.
If our tech support team is unable to successfully troubleshoot your camera issue, we will issue you an RMA (Return Merchandise Authorization) number and instructions.
Return Instructions:
DOA (Dead on arrival) items
If the product (except for DIY kits) has arrived broken, please contact us within 3 days from the day you received it.
About unsatisfactory products
If you are not satisfied with your purchase, you can return it within 3 days from its delivery date to receive a refund of your purchase minus the shipping fees or an exchange. You will have to pay the shipping fees both ways if the reason is not related to our mistake. Please ensure to return the item with its original packaging and in the same conditions in which you received it.
Within 90 days
If there are any product quality problems which are not caused by artificial factors such as dis-assembly, misuse, drops or falls, water damage, unofficial firmware, software modifications or any others causes of damage, we will cover the return shipping fees based on the shipping receipt you will provide only if these charges are worth less than US$40.
After 90 days from shipment
To Request an RMA (Return Merchandise Authorization) number from VIOFO Support, contact us here. VIOFO will provide you with a RMA form. Package products along with a copy of the RMA form.
Write the RMA number on the outside of the box and send to the address provided by us in our RMA email. RMA items must be returned 15 days for the date the RMA was issued.
We will provide replacements for cameras that have manufacturer's defects. Buyer is responsible for shipping the products back to us.
Returns / replacements after 90 days may be subject to shipping, repair or replacement costs.
expired
Top Comments
Word of warning - I discovered this after not driving for a few weeks during the pandemic early days - if you have parking mode set up (you have to tap into an "always on" and an "only on when car is on" fuse) - you can drain your battery, even if you have the voltage block thing set up.
Join The Conversation
Share your experience with the Slickdeals community
Share information with the community. Please follow our Community Guidelines and be kind!
206 Comments
Sign up for a Slickdeals account to remove this ad.
Yeah I know. They are claiming to have a Sony IMX415 sensor which indeed is real UHD 4k capable, but with no website and no real company info to back the product I'm even doubting that. I was trying to find the FCCID to see if indeed it has the IMX415 but could not find it. My only clue that they are telling the truth is that a 1 star review said that the camera was overheating like crazy which is typical of a 4k camera.
All other dashcams are on sale. e.g. 4k Duo is $199, A119 V3 $88, V2 $64
Our community has rated this post as helpful. If you agree, why not thank
See below for a description of the widely documented hardware and software failures on Viofo's V1 and V2 A119.
Slickdealers will read this and still spend $150 with ZERO warranty, returns, or support. Viofo is hoping new customers will think "surely they fixed it now
11/11 is China's single's day sale, way bigger and crazier than black and cyber days. You still have time
Sign up for a Slickdeals account to remove this ad.
Unfortunately, I already pulled the trigger on an A119 v3 w/ CPL & GPS on Prime day for slightly more plus tax.
If you intend to direct wire the power into your fuse box and are shy about soldering/tapping, I highly recommend that you purchase the Viofo wiring harness plus fuse taps.
I just installed today, and the taps + harness made installation very straightforward. After watching a few youtube vids, the hardest part was feeding the power cable from the internal fuse box through trim and into the headliner of my ancient Civic.
FYI, Viofo extends the warranty to 18 months if you register on their website. Given reports of customer information leaks from their site, it might be best to wait a few days until they have that sorted out.
Unfortunately, I already pulled the trigger on an A119 v3 w/ CPL & GPS on Prime day for slightly more plus tax.
If you intend to direct wire the power into your fuse box and are shy about soldering/tapping, I highly recommend that you purchase the Viofo wiring harness plus fuse taps.
I just installed today, and the taps + harness made installation very straightforward. After watching a few youtube vids, the hardest part was feeding the power cable from the internal fuse box through trim and into the headliner of my ancient Civic.
FYI, Viofo extends the warranty to 18 months if you register on their website. Given reports of customer information leaks from their site, it might be best to wait a few days until they have that sorted out.
Sign up for a Slickdeals account to remove this ad.
Join The Conversation
Share your experience with the Slickdeals community
Share information with the community. Please follow our Community Guidelines and be kind!