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Community Wiki

Last Edited by wbs3333 November 20, 2020 at 07:14 AM
S20 FE Proximity Sensor Issues:
https://www.youtube.com/watch?v=7Ei1uWcEVq0

S20 FE Camera quality:
https://www.youtube.com/watch?v=H3Zvgd9FYA8

S20 FE Touch Screen pinch to zoom issues (noticeable in google maps, instagram, etc):
https://www.youtube.com/watch?v=MXbxZmFPKX8

S20 FE Touch Screen COD issue:
https://www.youtube.com/watch?v=bLL1vi7hJzE&t

S20 FE Touch Screen Issue:
https://www.youtube.com/watch?v=D3vtxfOFfcg
https://www.youtube.com/watch?v=zpHZsz3RHJY


Regarding the S20 FE Touchscreen issue:
News Article:Supposedly Samsung Employee in charge of the Touch Screen HW:
https://r1.community.samsung.com/t5/갤럭시-S/s20fe-터치-업데이트/m-p/7496089#M473347 [samsung.com]
https://r1.community.samsung.com/t5/갤럭시-S/s20fe-화면-떨림/m-p/7480440#M473129 [samsung.com]
Touch_HW in charge [samsung.com]
Moderator
Hello. I am in charge of Touch HW.
We apologize for any inconvenience related to the touch phenomenon of the Galaxy S20 FE product.
S20 FE's touch function-related malfunctions were improved, and the improved SW was issued on October 21st, butit was understood as a request for additional improvement.
We are preparing to update additionally improved SW as soon as possible.
Please always update the S/W to the latest version and use it, andfor any insufficiency related to the game that you think needs improvement , please register an error as follows.
After registering an error, please comment with a simple comment on the registered content.
Information on sending errors※ Shortcut link to sending errors: https://www.samsungmembers.com/ [samsungmembers.com] -> Please attach the screen recording at the time of the problem. -> When extracting the terminal log, please be sure to check the'Log transmission complete' notice at the top before exiting.
Accurate analysis is possible only when the problem point is known, so even if it iscumbersome, please record the screen at the time of the problem.
Thank you.
2nd Post from the same guy
Hello. I am in charge of Touch HW.
We apologize for the inconvenience even after the S20FE touch related SW update.
We will be able to improve the part you mentioned through SW update.
We ask for your understanding that it takes time for improvement and verification so that there are no other problems.
Thank you.
___________________________________________________________
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Joined Dec 2011
L3: Novice
> bubble2 208 Posts
27 Reputation
shippy321
11-19-2020 at 01:39 AM.
11-19-2020 at 01:39 AM.
Starting 20th Costco has it for 349 for Verizon customers.
5
Reply
Joined Jul 2011
L7: Teacher
> bubble2 2,159 Posts
283 Reputation
tubers777
11-19-2020 at 02:50 AM.

Our community has rated this post as helpful. If you agree, why not thank tubers777

11-19-2020 at 02:50 AM.
1
2
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Joined Feb 2019
L2: Beginner
> bubble2 27 Posts
26 Reputation
Mrfantastico
11-19-2020 at 03:14 AM.
11-19-2020 at 03:14 AM.
Quote from tubers777 :
Isn't this model plagued by touch screen issues?

https://www.google.com/search?rlz...CA0&uact=5

https://www.youtube.com/watch?v=zpHZsz3RHJY

Yes it is. Great phone, except the touchscreen is all over the place, literally. Or non-responsive, despite three different attempts to fix via ota updates😐
3
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Joined Jul 2011
L7: Teacher
> bubble2 2,159 Posts
283 Reputation
tubers777
11-19-2020 at 03:56 AM.
11-19-2020 at 03:56 AM.
Quote from Mrfantastico :
Yes it is. Great phone, except the touchscreen is all over the place, literally. Or non-responsive, despite three different attempts to fix via ota updates😐
Thanks. Sounds like h/w problem. Will avoid like the plague.

I remember an old tablet having similar issue. I'm not taking my chances.
3
Reply
Joined May 2017
L6: Expert
> bubble2 1,433 Posts
300 Reputation
gaininja
11-19-2020 at 07:28 AM.
11-19-2020 at 07:28 AM.
Quote from tubers777 :
Isn't this model plagued by touch screen issues?

https://www.google.com/search?rlz...CA0&uact=5 [google.com]

https://www.youtube.com/watch?v=zpHZsz3RHJY
Yes it is. Nobody should buy this at this price with that issue still ongoing. And I doubt it will be fixed since it's most likely hardware problem (Samsung can't fix it through software).

In a few month, this phone will tank hard because of it.
2
Reply
Joined Aug 2014
L1: Learner
> bubble2 9 Posts
14 Reputation
ahmadgh421
11-19-2020 at 07:36 AM.
11-19-2020 at 07:36 AM.
I've had this phone for a month and don't see any of the touchscreen issues that people are talking about. Either the problem is being over-blown, or it's in some random devices that I got lucky I didn't get.
3
Reply
Joined Dec 2004
L6: Expert
> bubble2 1,060 Posts
191 Reputation
stingray2772
11-19-2020 at 07:58 AM.
11-19-2020 at 07:58 AM.
Just starting my search for a replacement on an S8+. Is the S20 FE the only one with touchscreen issues? It seems like there are multiple variants of the S20. Is the S20+ also suffering?
1
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Joined May 2009
L4: Apprentice
> bubble2 406 Posts
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DL_
11-19-2020 at 08:53 AM.
11-19-2020 at 08:53 AM.
Had this phone since launch. Not experiencing any touch issues.
2
Reply
Joined Feb 2018
L3: Novice
> bubble2 272 Posts
30 Reputation
SUMAN.S
11-19-2020 at 10:04 AM.
11-19-2020 at 10:04 AM.
Samsung galaxy S20 FE 5G is about ~150-200$ with eligible device trade in at samsung us online
3
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Joined Jul 2007
L4: Apprentice
> bubble2 484 Posts
174 Reputation
jangjong
11-19-2020 at 10:19 AM.
Joined Mar 2018
L2: Beginner
> bubble2 85 Posts
10 Reputation
Dealhunter1257
11-19-2020 at 10:31 AM.
11-19-2020 at 10:31 AM.
Quote from SUMAN.S :
Samsung galaxy S20 FE 5G is about ~150-200$ with eligible device trade in at samsung us online

Source? Only if you trade in a s10 is it that cheap.
1
Reply
Joined Mar 2016
L2: Beginner
> bubble2 71 Posts
38 Reputation
Arick
11-19-2020 at 10:41 AM.
11-19-2020 at 10:41 AM.
I've had one since the day they came out I've never had an issue with it other than long battery life.
1
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Joined Aug 2013
I hate MIR
> bubble2 1,906 Posts
561 Reputation
IgetThis
11-19-2020 at 11:19 AM.
11-19-2020 at 11:19 AM.
Quote from shippy321 :
Starting 20th Costco has it for 349 for Verizon customers.
Do you have a link?
Is it for upgrade or requires trade in?
1
Reply
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