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Login should be back to normal now, but we may run into the same issue until we can push code to resolve next week. We found an issue where invalid attempts will inadvertently lock out everybody. We're working with the team to resolve this but it will be a few days due to the holiday until we can get the long term fix in. Rest assured your transactions will still track throughout this weekend and into next week even if you have trouble here and there getting into the portal. If you get the 'invalid name / password' error, give it a while and try again. Repeating attempts is actually causing the problem to persist for a longer span of time from our testing.
We also want to thank you for helping us test out our new Slickdeals Rewards program and uncover issues like this! We're striving to make this better with every round of feedback - and we now have enough users that we just uncovered this issue at-scale. Note: Anything you've purchased over the past couple days likely won't be in the portal quite yet. We have to wait for the data to be sent back from the retailer and this can take a bit of time (especially around the holidays) for them to finish initial order processing and then let us know the order is confirmed. Thanks! AJ |
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nothing shows up in the Outclick History
is it time to submit a support ticket ?
12 of 13 orders I made during the rebate period showing in the rewards history section. All of them show as 'pending' status though. For the missing one, I just used the contact us section with the order number/date.
I don't know when they'll become collectable though but the old rebates were taking 2-3 months so I'll wait for it.
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Not all points are ready to be redeemed.
Most gift cards start at 1,000 points.
https://loyalty.slickde
https://help.slickdeals.net/hc/en-us/requests/new?ticket_form_id=360005407834
Thanks,
AJ
I responded to your support ticket inquiry a few weeks ago, and just wanted to confirm that you have received the points that you were missing. Please let us know if you still don't see them in your account.
Thanks,
Martin
Please let us know if you are still missing rewards, and if you haven't done so already, please create a support inquiry ticket here - https://help.slickdeals.net/hc/en-us/requests/new?ticket_form_id=360005407834, and I can help you with next steps.
Thanks,
Martin
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It looks like your points should now be available for use. Please let us know if you see otherwise.
Thanks,
Martin