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forum threadtazzia posted Jan 09, 2021 01:48 AM
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forum threadtazzia posted Jan 09, 2021 01:48 AM

YouGov

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Anyone have experience with YouGov? My account seems to be locked after getting suspiciously close to be able to cashout for cash instead of giftcard. I have tried [email protected], [email protected], their internal support ticket page, and twitter. All with either no response or just an automated reply telling me to go to their internal support page. Doing so gets me an automated reply that doesn't solve the problem and round and round we go. Seemingly no means to actually get a human. Appreciate any help you SDers can provide!
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Anyone have experience with YouGov? My account seems to be locked after getting suspiciously close to be able to cashout for cash instead of giftcard. I have tried [email protected], [email protected], their internal support ticket page, and twitter. All with either no response or just an automated reply telling me to go to their internal support page. Doing so gets me an automated reply that doesn't solve the problem and round and round we go. Seemingly no means to actually get a human. Appreciate any help you SDers can provide!

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Jan 09, 2021 04:25 PM
2,670 Posts
Joined Jun 2006
MusicLadyJan 09, 2021 04:25 PM
2,670 Posts
I've been with them for years and have cashed out numerous times. No experience with their customer service. Hope you get this solved.
Jan 09, 2021 07:11 PM
3,579 Posts
Joined Aug 2006
victor4461Jan 09, 2021 07:11 PM
3,579 Posts
YouGov is total legit i have cashed out numerous times.Wave
Here are a few support links


For support requests: https://yougov.zendesk.com/hc/en-us/requests/new

By Email: [email protected]
Original Poster
Jan 10, 2021 01:18 AM
2,288 Posts
Joined Feb 2009
tazzia
Original Poster
Jan 10, 2021 01:18 AM
2,288 Posts
Quote from victor4461 :
YouGov is total legit i have cashed out numerous times.Wave
Here are a few support links


For support requests: https://yougov.zendesk.com/hc/en-us/requests/new

By Email: [email protected]
Thanks! I know they're legit. I've also been with them for years and previously cashed out with no problems. I've done the support request zendesk 10 times and keep just getting automated responses that don't solve the problem and no means to re-contact them/get a human through the support ticket. Will give the other email you posted a try, thanks! All the others I've sent have gone off into the abyss with no response or immediately bounced back.
Jan 10, 2021 02:07 AM
3,579 Posts
Joined Aug 2006
victor4461Jan 10, 2021 02:07 AM
3,579 Posts
The only other contact number that i could find is their corporate number in the U.S.A.
Good luck i hope things get resolved. Wave

Yougov America
805 Veterans Blvd Ste 202
Redwood City, CA 94063-1736
(650) 462-8000


Quote from tazzia :
Thanks!
Original Poster
Jan 10, 2021 02:53 AM
2,288 Posts
Joined Feb 2009
tazzia
Original Poster
Jan 10, 2021 02:53 AM
2,288 Posts
Quote from victor4461 :
The only other contact number that i could find is their corporate number in the U.S.A.
Good luck i hope things get resolved. Wave

Yougov America
805 Veterans Blvd Ste 202
Redwood City, CA 94063-1736
(650) 462-8000
Thanks & repped! If nothing by email Mon/Tues, I will bite the bullet and call. Although I am so phone averse it's an actual problem. LMAO
Original Poster
Jan 11, 2021 05:28 AM
2,288 Posts
Joined Feb 2009
tazzia
Original Poster
Jan 11, 2021 05:28 AM
2,288 Posts
Still getting this at both their email and zendesk support. Automated reply:

Thanks for getting in touch.
The "check your email for a message" pop up from us is only displayed because of the following:
- You are trying to login to the wrong site
- You have entered your email incorrectly, or entered an email that is not registered with us
- Your password is incorrect.

Please check these details before you try to login again.
If you are still not able to login, please get in touch with us https://yougov.zendesk.com/hc/en-...uests/new/ and send us a screenshot of the error and the browser.

I'm not even getting the popup they're talking about. I have sent them screenshots 10x over of the "inactive account" message I get, but still the same automated response. Looks like I'm going to have to call.

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