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Home Depot return blacklist

124 17 January 10, 2021 at 07:02 AM
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My brother was recently denied making a return to Home Depot. apparently he has been blacklisted from making returns. He doesn't do anything DVS: reselling items, returning stolen items, etc. He just over purchases for every project he does and returns what he doesn't use.

He's a bit confused as the Home Depot employees were not able to tell him much. Apparently they use a third-party company to monitor returns. But he was told he needs to write a letter to Home Depot or something.

I assumed we were always being tracked for returning to store credit, but I

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#2
I've never heard of anyone receiving consequences. Anybody have details on this?
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#3
Quote from aleohansen
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He just over purchases for every project he does and returns what he doesn't use.
I'm happy Home Depot is cracking down on this.

Any ordinary Home Depot shopper probably has horror stories of long wait times at customer service because of contractors overbuying and then returning what they don't use (or sometimes use). Buy what you need, and nothing more.

Hope more contractors get banned from returns. Maybe then when I pick up an internet order, I can be in and out quickly.
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#4
Quote from tomwil
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I'm happy Home Depot is cracking down on this.

Any ordinary Home Depot shopper probably has horror stories of long wait times at customer service because of contractors overbuying and then returning what they don't use (or sometimes use). Buy what you need, and nothing more.

Hope more contractors get banned from returns. Maybe then when I pick up an internet order, I can be in and out quickly.
It would be even nicer if HD assigned enough help at the service desk. I could be next up, or behind just one person doing a simple return and wait what seems like forever between them taking phone calls, and processing returns and internet pickups. Same for Lowes. Lowes tried a separate table off to the side for pickups, but it is never manned, causing more delays. I think they gave up on that.
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#5
Alot of stores have cracked down. If a customer buys a brand new sealed item, removes it from the packaging, the store cannot sell it as new. So they lose margin.
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#6
Quote from mikedaley
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Alot of stores have cracked down. If a customer buys a brand new sealed item, removes it from the packaging, the store cannot sell it as new. So they lose margin.
Not true, i have bought several "new items" from home depot that were clearly used and put back on the shelf. I am more careful now to inspect packaging and condition before putting it my cart.
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Quote from 808Lurker
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Not true, i have bought several "new items" from home depot that were clearly used and put back on the shelf. I am more careful now to inspect packaging and condition before putting it my cart.
What I said is true, whether or not you choose to believe it - is up to you. What you describe is illegal and the stores can be found guilty in a court of law - but I suppose you aren't interested in pursuing justice from the sound of your posting.
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#8
Quote from tomwil
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Buy what you need, and nothing more.
This is often very difficult to do. In most cases you really are better off slightly overbuying and returning. I've got way more miscellaneous building supply stuff taking up space that I'd rahter not have. I am not a contractor though so maybe this won't apply.
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#9
We bought a water heater last May, finally got around to installing it yesterday & the tank has an internal leak. The manufacturer took our case & instructed us to exchange it at the HD Pro Desk. HD no longer stocks this specific model. I could go on; but basically, after talking to a couple different local stores, i cannot exchange it for the same priced newer model without taking a hit on the original deal.
Emailing customercare@homedepot.com, we got:
Quote from onlinecustomercare@homedepot.com :
Thank you for emailing The Home Depot. This inbox is not monitored, but we're still here to help!
Please text us at 38698 or call us at 1-800-HOME-DEPOT (466-3337) to connect directly with our customer service team.
...who told us the individual stores have their own return policy.
Looks like best we can do is get store credit for what we paid, after which buying the newer model will cost us several $100 more.

Hope we don't get blacklisted... EEK!
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#10
OP may need to clarify that returns were done without a receipt and getting a store credit in return. You have to provide an ID where they will track you.

Always pay with a Credit card, and all your purchases are match to a receipt with a single swipe during returns.
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