Eligible Trade-in Devices:
Samsung:
- N20/S20: $700/$550 (with cracked screen)
- N10+/N10/S10+/S10/S20FE: $550/ $400 (with cracked screen)
- Note 9/S9: $350/ $200 (with cracked screen)
- A71/S8/N8: $250/$100 (with cracked screen)
- A51/S7: $200/$50 (with cracked screen)
Apple:
- iPhone12: $700/$550 (with cracked screen)
- iphone 11/iphone XS: $550/$400 (with cracked screen)
- iphone CR/X/iphone 8: $350/$200 (with cracked screen)
- iphone 7: $250/$100 (with cracked screen)
- iphone SE/iphone 5: $200/$50 (cracked Screen)
Google:
- Pixel 4/ 4 XL: $350/$200 (with cracked screen)
- Pixel 3/3XL/3A: $200/ $50 (with cracked screen)
$100/$150/$200 Bonus for Accessories/Add-Ons (Ended 1/28/2021)
Do I have to use the credit at the time I buy the phone? No. If you click "skip add-ons" when the accessories appear in the checkout process, you will eventually see a note in your cart about the credit with language along the lines of "Samsung credit redemption details will be e-mailed within 35 days after your order is delivered." [COLOR="Red"]
Note: If you chose "skip add-ons" and opt to get an accessories credit later, note the expiration date when the code arrives. It is likely no longer than 90 days. Some are reporting the credit expires on 4/30/21. Also, at the time of phone ordering, Samsung offers bundle discounts that may disappear later when you try to use the credit. A case, for instance, might be discounted if you use chose the add-on when placing the phone order, but jump to the regular price of $50 when you use the promo credit later on.
Pre-Order Credit Bonus **Pre-orders have ended**
What is this bonus $50 credit everyone is talking about? If you signed up for Samsung's pre-order alert bonus (sign up started at the end of December), Samsung is adding a $50 bonus credit ON TOP OFF the $100/$150/$200 credit given to everyone.
**2/24/21 Update on Promo Codes**
GALAXYWOTIREVS21FPUB
50LATESTGALAXY5G
DENIEDFINANCING
CS_50_LATESTGALAXY_5G
50PERRESERVECREDIT
YOURGALAXY1RESERVEWA
S21FGALAXYWTIREV
At least the first 3 are working for many people...add them in the promo field in your cart. Caveats: Some give a discount just for accessories/add-ons, not the phone. Some of the 7 do not work in combo with each other (you need to try for yourself which combo works for you). Also, some may require being added in a specific order....GALAXYWOTIREVS21FPUB, then 50LATESTGALAXY5G, then DENIEDFINANCING seems to be a good order. Finally, one or more of these codes might negate the education discount.
Trade-In Info
Overview: If the Samsung is processing trade-ins like prior deals, you will receive instructions by email--along with a prepaid shipping label--around the time your new phone arrives. You will send in the phone only (no boxes, chargers, SIMs, cases, etc.). Phone must be factory reset and have no passwords or locks. Good practice: Make a VIDEO and take photos of the phone, including showing some functions, to prove the condition if Samsung challenges you after inspecting the phone. More details....
Link to Samsung Trade-In Frequently Asked Questions [samsung.com]
Link to Samsung Trade-In Program Terms and Conditions [samsung.com]
Two commonly asked questions about financed and leased phones:
The device I'm trading in is one that I bought using an equal payment or other financing plan, and I still have payments left on it. Can I still trade it in?
Yes – however, please note that all remaining payments on the device you're trading in are your responsibility. You may also be subject to additional fees. Check with your current carrier for details.
I lease my device. Can I trade it in?
No – leased devices are not eligible for this Trade-In Promotion unless you purchase the leased device from your carrier before trading it in. Check with your carrier for details.
When/how will I get instructions for trading in my phone? Samsung will send you an email with the subject "Welcome to the Samsung Trade-In Program." The email will arrive anywhere from the day the phone ships to a few days after the phone arrives. It includes a link to download a pre-paid shipping label. You have 15 days from receipt of the email to ship the trade in. You can also get the shipping label for the trade in from your online Samsung account under order details.
My phone has scratches [or burn in or faulty Bluetooth or fill in the blank]. Will Samsung accept the phone? Will the trade in amount be reduced? According to the FAQ, "Your device must have no breaks, cracks, or other defects that go beyond normal wear and tear." Is your issue normal wear and tear?
10% Off Trick
During past Samsung deals, some were able to get an extra 10% off in one of two ways. **The following two ways NOT working for S21 Series Pre-Orders**: [See below for "tricks" that may work for the S21 series]
(1) The first was to process a cancellation request after placing the order but prior to shipping (online or within the Shop Samsung app). Just before final cancellation confirmation, some received a pop-up offering 10% to not cancel. For others, the pop-up did not appear and the order cancelled. You would have to place another order if you still want the phone.
(2) The second way was to process a return/refund in your online Samsung account or the Shop Samsung App after receiving the phone. Again, some were offered 10% off to keep it, others were not. It's generally understood that you won't get both....if you're successful with the order cancellation trick, it likely won't work again on the back end for a return/refund.
**This 10% off trick has worked for some people for the S21 Series via online chat at Samsung's website**: \While the order is still being processed, start a chat and let Samsung know you'd like to cancel (ordered wrong color or size, want S21 vs. S21+, etc.). They MIGHT offer a 10% refund once the order ships to keep the order intact. Alternatively, you can request a return after the phone arrives, again via chat. Hit or miss on whether they will offer a 10% refund. Sometimes they offer a $50 promo code or simply don't offer anything and tell you to return it.
CAVEATS: The various cancel/refund tricks often do not work for multiple orders on the same account. If you used the trick for the Note 20, for instance, you likely won't have success on the S21 order (if you used the same email address).
Max discount is $100 per order. (10% is calculated on the actual amount you paid for)
Price Matching
Samsung may allow a price match within 14 days of the phone being delivered. Ask via online chat. Be prepared to share a link to the other place and/or a screenshot to the exact same model, size, color and carrier. Some reps look very closely, others do not. Note that Samsung may not do a price match if you financed the phone (vs. paid in full) or if your link shows a phone that must be "activated today" (like some Best Buy offers).
Usually, you will be told the request will be sent to another department for processing. Some people have gotten the refund in 12 hours, others a few days. KEEP A SCREENSHOT OF YOUR CHAT SESSION AND/OR NOT THE CHAT SESSION ID.
CAVEATS: Price match may be denied or adjusted if you already received a 10% cancel or return refund. Also, Samsung sometimes offers a promo code for the price match and not an actual refund to your credit card.
For phones that have not yet shipped, Samsung may delay the price match refund until the phone ships. Some people have been asked to contact Samsung after it ships to request the price match.
Features removed from S21 Series
- SD Card Slot
- Charger Brick ==> at least it is USB-C and not some proprietary lightning
- MST (Samsung Pay magnetic field tech)
- Less RAM (S21/S21+)
- Lower maximum display resolution (S21/S21+) ==> S20 series uses the same resolution if 120Hz is enabled, screens running at native resolution performs better. This is only a downgrade if you use the S20 at 60Hz.
- Plastic back replacing glass (S21) ==> Plastic is better than glass that shatters! And majority put devices in a case anyways!!
If Perks@Work pricing isn't showing in cart:
1) Sign out of your Samsung account
2) Click through to Samsung from Perks@Work
3) Go to Offers > Discount Programs > Employee Discount
4) Go through the pre-order process, select your model and accessories
5) At checkout, sign into a Samsung account with the same email as your Perks@Work account and it will activate EPP discounts in your cart.
Note: Some people are having Perks at Work WOW points denied/not credited when referral codes, promo codes not listed by Perks at Work, etc. are used
Can I pay off my current phone with EIP, get this deal, and still keep those prior bill credits coming: YES
From T-mobile: You can keep both
"How Recurring Device Credits (RDC) work:
To receive Recurring Device Credits (RDC), you must purchase your device on EIP and meet any other requirements of the promotion.
You may have one Recurring Device Credits (RDC) promo per line at a time. To get a new Recurring Device Credits (RDC) promo and keep your current credit, you must pay off the existing EIP first.
If you pay off your EIP early, you'll continue to receive the promised Recurring Device Credits (RDC) as an account-level credit through the remaining months of the promotional credit period (up to 24 or 36 months)."
T-Mobile Promotional Credits FAQ:
https://www.t-mobile.com/support/...=TMDesktop
provided by: Matthew-Nguyen.
Samsung has started creating FedEx shipping labels for pre-order. You can track by reference number (your order #) at https://www.fedex.com/en-us/tracking.html on the desktop site.
Or you can customize the below search link with your order#, and zip code.
fedex.com/fedextrack/?action=altref&trackingnumber=ORDER NUMBER&cntry_code=&locale=en_US&shipdate=2021-01-18&account_number=&dest_cntry=us&dest_postal=ZIP CODE
If your order is being shipped separately, try adding _01 or _02 or _03 to the end of the reference number
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I tried telling them about e-sim being falsely advertised, but they refused to acknowledge it as a samsung problem and told that e-sim is taken care of my carrier(T-mobile). Not sure what to do now. What have you guys been saying to get 10% refund? Also, e-sim with tmobile doesnt work, right?
IF you are and you provided your T-Mo phone # they'll get the IMEI thru the network, assuming the old T-Mo Sim card is in the new S21 phone.
(Depending on how old the old Sim card is it may NOT be 5G capable, in which case you should switch to the new Sim card that came with the S21 T-Mo version phone. You must contact T-Mo to do this and assign your phone # to the NEW Sim card.)
IF you are not, you should have provided your phone's IMEI.
To be on the safe side you should have provided the IMEI in any case.
IF you can not unlock the phone in 3 business days thru the phone's settings you should contact T-Mo again and this time provide the IMEI.
I tried telling them about e-sim being falsely advertised, but they refused to acknowledge it as a samsung problem and told that e-sim is taken care of my carrier(T-mobile). Not sure what to do now. What have you guys been saying to get 10% refund? Also, e-sim with tmobile doesnt work, right?
Esim won't work on the US models (disabled).
IF you are and you provided your T-Mo phone # they'll get the IMEI thru the network, assuming the old T-Mo Sim card is in the new S21 phone.
(Depending on how old the old Sim card is it may NOT be 5G capable, in which case you should switch to the new Sim card that came with the S21 T-Mo version phone. You must contact T-Mo to do this and assign your phone # to the NEW Sim card.)
IF you are not, you should have provided your phone's IMEI.
To be on the safe side you should have provided the IMEI in any case.
IF you can not unlock the phone in 3 business days thru the phone's settings you should contact T-Mo again and this time provide the IMEI.
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Use VPN to change IPs, and/or use home IP/work IP/cell phone IP.
Do not, ever, use/log-in the same IP for the different accounts.
Also, combination of credit card #s and address, for the Samsung site.
Use VPN to change IPs, and/or use home IP/work IP/cell phone IP.
Do not, ever, use/log-in the same IP for the different accounts.
Also, combination of credit card #s and address.
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Lesson learned is to start with Facebook based support. Much more convenient and built in paper trail.
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