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expiredTag66 posted Jan 20, 2021 4:02 PM
$600 device trade-in on older devices for Samsung Galaxy S21, S21+, S21 Ultra preorder - Verizon
Verizon
VerizonDeal Details
I was checking out the Galaxy S21 Ultra offers here [verizon.com] and noticed an "Upgrade and get $600 off w/trade" button, which was valid on my Galaxy Note 8. A friend of mine also did the same with his Galaxy S8+. The most I was seeing anywhere else for my Note 8 was $250.
Yes, these are monthly bill credits, but I plan on staying with Verizon anyway so not a problem for me. You will also need to be on a select Unlimited 5G plan.
On top of the $600, all preorders are eligible for the Samsung credit as well. For the S21 Ultra preorder, this means I'll be getting an additional $200 in Samsung credit and Samsung SmartTag.
$800 total for my Note 8 to upgrade to the S21 Ultra was a no-brainer for me.
UPDATE:
Turns out the $600 credit is valid on even older models. I canceled my order with the Note 8 trade-in and created a new order where I am trading in an inactive Google Pixel 2 64GB that I had. If you click on the promotion and then "See all details and additional offers" there is a dropdown with all phones eligible for the $600 credit. It includes iPhone6 and newer, Galaxy Note5 and newer, Galaxy S7 and newer and a bunch of other Motorola, LG, and OnePlus phones.
UPDATE 2:
Check under "Account" and then "My offers" and there could be one that says "Galaxy S21. Get $300 off. Save on the latest from Samsung when you upgrade your phone. Online only. Discount applied in cart."
This brought my total discount to $900 off of the S21 Ultra, plus the $200 Samsung credit.
Props to BeautifulTable686 for finding this one!
#############
Info on getting the Samsung credit:
#############
Get your Samsung credit
Now that you have your Galaxy device, redeem your preorder promo & get up to $200* in Samsung credit for more amazing Samsung tech & accessories. Redemption period: 1/28/2021 - 2/28/2021.
Step 1: From the Google Play store, download the Shop Samsung app to your new Galaxy device.
Step 2: Open the Shop Samsung app & tap the "Menu" icon at the top left. Select "My Inbox" & tap "See if I'm eligible."
Step 3: Choose how to submit your proof of preorder: Scan the IMEI barcode on your retail box or copy & paste the IMEI number from your device.
Option 1: Scan the IMEI barcode on your retail box.
Tap "Allow" to let the app take pictures & record video.
Align your Galaxy S21 5G retail box barcode inside the viewfinder to scan your box. If you can't scan, tap "Try again" or "Enter IMEI number" to copy & paste your IMEI.
Once your IMEI has been scanned or copied, tap "Verify."
Option 2: Copy & paste the IMEI number from your device.
Tap "Find the IMEI for this phone" & then tap the IMEI number to copy it to your clipboard.
Tap the "Menu" icon again at the top left. Then select "My Inbox" & paste your IMEI number into the IMEI field.
Tap "Verify."
Step 4: If you're eligible, you'll be prompted to sign in to your Samsung account to register.
Step 5: Fill out the required information, tap "Submit" &, if prompted, upload your proof of preorder with the preorder date visible, by 11:59:59 pm ET on February 28, 2021.
Samsung credit preorder offer frequently asked questions
Preorder a Samsung Galaxy S21 5G, S21+ 5G, or S21 Ultra 5G from 1/14/21 – 1/28/21 and get up to $200 Samsung Credit and a free Galaxy SmartTag.
With valid offer claim. Supplies are limited. Terms and conditions apply.*
Preorder period: 1/14/2021 – 1/28/2021
Redemption period: 1/28/2021 – 2/28/2021
Resubmission deadline: 3/7/2021
Who is eligible to participate in this offer?
Any US/DC/PR/USVI resident who is at least 18 years of age who preordered a Galaxy S21 5G device between 1/14/2021 – 1/28/2021. No other Samsung products are eligible for this promotion. For additional details, see Terms and Conditions above.
I bought a different Samsung product. Am I eligible for this offer?
No, only the preorder of a Samsung Galaxy S21 5G, S21+ 5G, or S21 Ultra 5G qualifies.
Can I also register my purchase for another Samsung offer?
Yes, you can combine this offer with other carrier, retailer, and Samsung offers.
What retailers are participating in this offer?
Please visit the offer homepage to learn more about offer/retailer details and how to redeem from your eligible Galaxy S21 5G device.
What will I receive with my eligible purchase in this offer?
Please visit the offer homepage to learn more about offer/retailer details and how to redeem from your eligible Galaxy S21 5G device.
If you preordered a Galaxy S21 5G:
Upon approval, your $100 Samsung Credit will be sent digitally to the email address you registered with in 4 to 6 weeks. When you redeem your Samsung Credit, your Galaxy SmartTag will be automatically added to your order at checkout. Shipping details provided at purchase.
If you preordered a Galaxy S21+ 5G:
Upon approval, your $150 Samsung Credit will be sent digitally to the email address you registered with in 4 to 6 weeks. When you redeem your Samsung Credit, your Galaxy SmartTag will be automatically added to your order at checkout. Shipping details provided at purchase.
If you preordered a Galaxy S21 Ultra 5G:
Upon approval, your $200 Samsung Credit will be sent digitally to the email address you registered with in 4 to 6 weeks. When you redeem your Samsung Credit, your Galaxy SmartTag will be automatically added to your order at checkout. Shipping details provided at purchase.
What is a Galaxy SmartTag?
Galaxy SmartTag is a locator that helps you keep track of everything that matters. Attach it to your keys, your bag, your pet or anything you want to keep tabs on.
What can I purchase with my Samsung Credit?
Your Samsung Credit can be used towards the purchase of curated bundles, select products like Samsung TVs, SmartThings products, gaming, accessories, chargers and more in the Shop Samsung app or Samsung.com.
Where can I spend my Samsung Credit?
Redeem your Samsung Credit in the Shop Samsung app by tapping Redeem Now card, or access the redemption site link from your approval email.
If I live in Puerto Rico or the US Virgin Islands, what gifts do I qualify for?
If you live in Puerto Rico or the US Virgin Islands, you are eligible to receive either $130 (Galaxy S21 5G purchases), $180 (Galaxy S21+ 5G purchases) or $230 (Galaxy S21 Ultra 5G purchases) in the form of a Samsung Prepaid Mastercard®. Supplies are limited. Terms and Conditions apply.
How do I redeem my Samsung Prepaid Mastercard® if I live in Puerto Rico or the US Virgin Islands?
1. Once your registration is approved, you will receive an email with a link to access your virtual Samsung Prepaid Mastercard®, or you can choose to have a physical Samsung Prepaid Mastercard® mailed to you with in approximately 4 to 6 weeks.
2. You must activate it with in three months of receiving the email or the code will expire.
3. Use the link provided in the Mastercard® email to check your card balance and access your transaction history.
How do I register for this offer if I preordered an eligible Galaxy S21 5G device?
1. Download and install the Shop Samsung app on your eligible Galaxy device from the Galaxy Store or Google Play Store.
2. Open the Shop Samsung app and tap the "Menu Icon" on top left > select "My Inbox" > tap SEE IF I'M ELIGIBLE for this offer.
3. Scan your device IMEI barcode from your eligible Galaxy device retail box OR copy and paste it from your device.
How to scan your retail box:
Tap ALLOW, when prompted, to allow Shop Samsung to take pictures and record video.
Align your eligible Galaxy device retail box barcode inside the viewfinder to scan your box. If unsuccessful, tap TRY AGAIN or tap FIND DEVICE IMEI to copy and paste your IMEI. How to copy and paste your IMEI:
Tap FIND DEVICE IMEI or go to Settings > About phone, then tap and hold your IMEI number to copy it to your clipboard.
Once copied, tap the back button at the bottom of your phone to come back to the Shop Samsung app and paste your IMEI into the IMEI field. You can also come back to the Shop Samsung app by tapping the "Menu Icon" on top left > select "My Inbox" > paste your IMEI into the IMEI field.
4. Once your IMEI has been scanned or copied, tap VERIFY.
5. If you are eligible and not signed into your Samsung Account on your device, you will be prompted to sign in or create an account to register for the offer.
6. Fill out the required information, tap SUBMIT and if prompted, upload receipt/proof of preorder with your preorder date visible by 11:59:59 PM ET on February 28, 2021.
How do I register if I preordered multiple, eligible Galaxy S21 5G devices? You will need to register each device individually through the Shop Samsung app. After registering the first device, tap REGISTER ANOTHER DEVICE to continue registering your next device.
The Shop Samsung app asks me for permission to make and manage phone calls. Why does the Shop Samsung app need access to this information? Shop Samsung app will require this permission for any user that has an Android 9 or earlier generation device. This Android permission is required to check your device IMEI for eligibility. Shop Samsung app will not access your contacts or address book.
The Shop Samsung app asks me for permission to access my camera. Why does the Shop Samsung app need this access? If you are an Android 10 user and you select the "Scan your retail box" option, Shop Samsung app will require camera permission to capture your device IMEI for eligibility.
The Shop Samsung app asks me for permission to access my contacts when I tap the REGISTER NOW button on the promotion. Why does the Shop Samsung app need access to this information? Shop Samsung app requires this Android permission to access your Samsung Account to log you in automatically. Shop Samsung app will not access your contacts or address book.
Can someone else register my offer claim on my behalf? No, you must register your own offer claim. Rules specify that you may not have a third-party representative register on your behalf.
What kind of proof of preorder will I need to provide to redeem this offer? If you've preordered an eligible Galaxy S21 5G device during the eligible preorder period, you may not need to provide any additional proof of preorder. If prompted to provide proof of preorder, you can use:
a. In-Store Purchase: Save your register receipt.
b. Online/Phone Purchase: If ordered online or over phone, please save email confirmation of preorder as well as the packing slip received with the device.
c. If you do not have any proof of preorder, you will need to return to the carrier/seller store and request a proof of preorder that lists which device you preordered as well as its preorder date.
What happens if I preordered my eligible Galaxy S21 5G device on Samsung.com or the Shop Samsung app? As part of the checkout process, you will receive a Galaxy SmartTag and $100 Samsung Credit with your Galaxy S21 5G preorder, $150 Samsung Credit with your Galaxy S21+ 5G preorder, or $200 Samsung Credit with your Galaxy S21 Ultra 5G preorder. You can use your gift at checkout, or if you choose to not use it then, your gift will be sent digitally to the email address you purchased with. Your Galaxy SmartTag will be automatically added to your order at checkout when you redeem your Samsung Credit. For additional details, see associated Terms and Conditions at checkout.
Am I able to submit an Offer Claim Form if I preordered my eligible Galaxy S21 5Gdevice on Samsung.com or the Shop Samsung app, but opted out of selecting a gift at checkout? Unfortunately, you will not be eligible to submit an Offer Claim Form in this case. Your gift must be selected at checkout to obtain your gift. For additional details, see Terms and Conditions above.
Can I register a claim on multiple eligible Galaxy S21 5G devices using the same Samsung Account? Yes, you are able to use the same Samsung Account to register a claim on multiple eligible Galaxy S21 5G devices.
How do I redeem this offer if it was purchased on behalf of a business? For 50 or more devices, please contact [email protected] to obtain a registration form. The email account will only respond to inquiries involving large quantity submissions.
What information do I need when registering my claim? You must have your eligible Galaxy S21 5G device(s) as well as the proof of preorder(s) in hand (if prompted) to fully complete the registration process.
If I lost my receipt/proof of preorder to the eligible Galaxy S21 5G device preorder, can I still participate in this offer? If registering for the promotion via your eligible Galaxy S21 5G device, you may not need a receipt/proof of preorder to participate. If prompted, you will need to provide proof of preorder. If you do not have a receipt/proof of preorder, please see your retailer and request a new receipt listing your eligible Galaxy S21 5G device and the date you preordered it.
When is the latest I can enter my information in the Shop Samsung app to take advantage of this offer? You will not be able to register for this offer after February 28, 2021 and will no longer be eligible for the offer after that time.
What happens if I am having general problems with my claim registration? To receive help with your registration, you can engage in a Chat conversation by tapping the chat icon at the top right of your screen or you can contact Samsung Customer Support at 1-866-888-5503 for further assistance.
What do I do if I registered my information, but I have not received an email or app confirmation with in 24 hours?
1. From the app, you can check your registration status from Menu > My Inbox or online here.
2. Check your Spam folder (emails will be sent by [email protected] or [email protected]).
3. If there hasn't been an update to your registration status with in 48 hours, please contact Customer Support at 1-866-888-5503. What do I do if I am rejected? You will receive an email explaining why your claim registration was rejected along with the steps to resubmit. You cannot resubmit an offer claim form more than one (1) time. Resubmissions must be completed by March 7, 2021. If you do not receive this email, please contact Customer Support at 1-866-888-5503.
Where should I go if I need to resubmit my claim? If your claim has been rejected, you can resubmit your claim with receipt/proof of preorder from the link sent in the email you have received. You can check your registration status in the app from Menu > My Inbox or online here.
What can I do if I receive a networking error when uploading my receipt in the Shop Samsung app?
Please note the maximum file size allowed is 12MB. Please check your file size and try uploading your receipt again.
What should I do if I'm taking a picture of my receipt but the picture comes out blurry?
Please try to take the picture in good lighting and ensure receipt/confirmation date and qualifying device name are clearly readable. Please note the maximum file size allowed is 12MB.
How long will it be before I can see a status update after submitting a claim?
Please allow at least 24 hours after submitting for your registration status to be available using the email address you registered with for the offer.
What other resources are available if I have questions that are not answered by this document?
You can get additional help by calling Samsung Customer Support at 1-866-888-5503.
http://verizon.com/
Yes, these are monthly bill credits, but I plan on staying with Verizon anyway so not a problem for me. You will also need to be on a select Unlimited 5G plan.
On top of the $600, all preorders are eligible for the Samsung credit as well. For the S21 Ultra preorder, this means I'll be getting an additional $200 in Samsung credit and Samsung SmartTag.
$800 total for my Note 8 to upgrade to the S21 Ultra was a no-brainer for me.
UPDATE:
Turns out the $600 credit is valid on even older models. I canceled my order with the Note 8 trade-in and created a new order where I am trading in an inactive Google Pixel 2 64GB that I had. If you click on the promotion and then "See all details and additional offers" there is a dropdown with all phones eligible for the $600 credit. It includes iPhone6 and newer, Galaxy Note5 and newer, Galaxy S7 and newer and a bunch of other Motorola, LG, and OnePlus phones.
UPDATE 2:
Check under "Account" and then "My offers" and there could be one that says "Galaxy S21. Get $300 off. Save on the latest from Samsung when you upgrade your phone. Online only. Discount applied in cart."
This brought my total discount to $900 off of the S21 Ultra, plus the $200 Samsung credit.
Props to BeautifulTable686 for finding this one!
#############
Info on getting the Samsung credit:
#############
Get your Samsung credit
Now that you have your Galaxy device, redeem your preorder promo & get up to $200* in Samsung credit for more amazing Samsung tech & accessories. Redemption period: 1/28/2021 - 2/28/2021.
Step 1: From the Google Play store, download the Shop Samsung app to your new Galaxy device.
Step 2: Open the Shop Samsung app & tap the "Menu" icon at the top left. Select "My Inbox" & tap "See if I'm eligible."
Step 3: Choose how to submit your proof of preorder: Scan the IMEI barcode on your retail box or copy & paste the IMEI number from your device.
Option 1: Scan the IMEI barcode on your retail box.
Tap "Allow" to let the app take pictures & record video.
Align your Galaxy S21 5G retail box barcode inside the viewfinder to scan your box. If you can't scan, tap "Try again" or "Enter IMEI number" to copy & paste your IMEI.
Once your IMEI has been scanned or copied, tap "Verify."
Option 2: Copy & paste the IMEI number from your device.
Tap "Find the IMEI for this phone" & then tap the IMEI number to copy it to your clipboard.
Tap the "Menu" icon again at the top left. Then select "My Inbox" & paste your IMEI number into the IMEI field.
Tap "Verify."
Step 4: If you're eligible, you'll be prompted to sign in to your Samsung account to register.
Step 5: Fill out the required information, tap "Submit" &, if prompted, upload your proof of preorder with the preorder date visible, by 11:59:59 pm ET on February 28, 2021.
Samsung credit preorder offer frequently asked questions
Preorder a Samsung Galaxy S21 5G, S21+ 5G, or S21 Ultra 5G from 1/14/21 – 1/28/21 and get up to $200 Samsung Credit and a free Galaxy SmartTag.
With valid offer claim. Supplies are limited. Terms and conditions apply.*
Preorder period: 1/14/2021 – 1/28/2021
Redemption period: 1/28/2021 – 2/28/2021
Resubmission deadline: 3/7/2021
Who is eligible to participate in this offer?
Any US/DC/PR/USVI resident who is at least 18 years of age who preordered a Galaxy S21 5G device between 1/14/2021 – 1/28/2021. No other Samsung products are eligible for this promotion. For additional details, see Terms and Conditions above.
I bought a different Samsung product. Am I eligible for this offer?
No, only the preorder of a Samsung Galaxy S21 5G, S21+ 5G, or S21 Ultra 5G qualifies.
Can I also register my purchase for another Samsung offer?
Yes, you can combine this offer with other carrier, retailer, and Samsung offers.
What retailers are participating in this offer?
Please visit the offer homepage to learn more about offer/retailer details and how to redeem from your eligible Galaxy S21 5G device.
What will I receive with my eligible purchase in this offer?
Please visit the offer homepage to learn more about offer/retailer details and how to redeem from your eligible Galaxy S21 5G device.
If you preordered a Galaxy S21 5G:
Upon approval, your $100 Samsung Credit will be sent digitally to the email address you registered with in 4 to 6 weeks. When you redeem your Samsung Credit, your Galaxy SmartTag will be automatically added to your order at checkout. Shipping details provided at purchase.
If you preordered a Galaxy S21+ 5G:
Upon approval, your $150 Samsung Credit will be sent digitally to the email address you registered with in 4 to 6 weeks. When you redeem your Samsung Credit, your Galaxy SmartTag will be automatically added to your order at checkout. Shipping details provided at purchase.
If you preordered a Galaxy S21 Ultra 5G:
Upon approval, your $200 Samsung Credit will be sent digitally to the email address you registered with in 4 to 6 weeks. When you redeem your Samsung Credit, your Galaxy SmartTag will be automatically added to your order at checkout. Shipping details provided at purchase.
What is a Galaxy SmartTag?
Galaxy SmartTag is a locator that helps you keep track of everything that matters. Attach it to your keys, your bag, your pet or anything you want to keep tabs on.
What can I purchase with my Samsung Credit?
Your Samsung Credit can be used towards the purchase of curated bundles, select products like Samsung TVs, SmartThings products, gaming, accessories, chargers and more in the Shop Samsung app or Samsung.com.
Where can I spend my Samsung Credit?
Redeem your Samsung Credit in the Shop Samsung app by tapping Redeem Now card, or access the redemption site link from your approval email.
If I live in Puerto Rico or the US Virgin Islands, what gifts do I qualify for?
If you live in Puerto Rico or the US Virgin Islands, you are eligible to receive either $130 (Galaxy S21 5G purchases), $180 (Galaxy S21+ 5G purchases) or $230 (Galaxy S21 Ultra 5G purchases) in the form of a Samsung Prepaid Mastercard®. Supplies are limited. Terms and Conditions apply.
How do I redeem my Samsung Prepaid Mastercard® if I live in Puerto Rico or the US Virgin Islands?
1. Once your registration is approved, you will receive an email with a link to access your virtual Samsung Prepaid Mastercard®, or you can choose to have a physical Samsung Prepaid Mastercard® mailed to you with in approximately 4 to 6 weeks.
2. You must activate it with in three months of receiving the email or the code will expire.
3. Use the link provided in the Mastercard® email to check your card balance and access your transaction history.
How do I register for this offer if I preordered an eligible Galaxy S21 5G device?
1. Download and install the Shop Samsung app on your eligible Galaxy device from the Galaxy Store or Google Play Store.
2. Open the Shop Samsung app and tap the "Menu Icon" on top left > select "My Inbox" > tap SEE IF I'M ELIGIBLE for this offer.
3. Scan your device IMEI barcode from your eligible Galaxy device retail box OR copy and paste it from your device.
How to scan your retail box:
Tap ALLOW, when prompted, to allow Shop Samsung to take pictures and record video.
Align your eligible Galaxy device retail box barcode inside the viewfinder to scan your box. If unsuccessful, tap TRY AGAIN or tap FIND DEVICE IMEI to copy and paste your IMEI. How to copy and paste your IMEI:
Tap FIND DEVICE IMEI or go to Settings > About phone, then tap and hold your IMEI number to copy it to your clipboard.
Once copied, tap the back button at the bottom of your phone to come back to the Shop Samsung app and paste your IMEI into the IMEI field. You can also come back to the Shop Samsung app by tapping the "Menu Icon" on top left > select "My Inbox" > paste your IMEI into the IMEI field.
4. Once your IMEI has been scanned or copied, tap VERIFY.
5. If you are eligible and not signed into your Samsung Account on your device, you will be prompted to sign in or create an account to register for the offer.
6. Fill out the required information, tap SUBMIT and if prompted, upload receipt/proof of preorder with your preorder date visible by 11:59:59 PM ET on February 28, 2021.
How do I register if I preordered multiple, eligible Galaxy S21 5G devices? You will need to register each device individually through the Shop Samsung app. After registering the first device, tap REGISTER ANOTHER DEVICE to continue registering your next device.
The Shop Samsung app asks me for permission to make and manage phone calls. Why does the Shop Samsung app need access to this information? Shop Samsung app will require this permission for any user that has an Android 9 or earlier generation device. This Android permission is required to check your device IMEI for eligibility. Shop Samsung app will not access your contacts or address book.
The Shop Samsung app asks me for permission to access my camera. Why does the Shop Samsung app need this access? If you are an Android 10 user and you select the "Scan your retail box" option, Shop Samsung app will require camera permission to capture your device IMEI for eligibility.
The Shop Samsung app asks me for permission to access my contacts when I tap the REGISTER NOW button on the promotion. Why does the Shop Samsung app need access to this information? Shop Samsung app requires this Android permission to access your Samsung Account to log you in automatically. Shop Samsung app will not access your contacts or address book.
Can someone else register my offer claim on my behalf? No, you must register your own offer claim. Rules specify that you may not have a third-party representative register on your behalf.
What kind of proof of preorder will I need to provide to redeem this offer? If you've preordered an eligible Galaxy S21 5G device during the eligible preorder period, you may not need to provide any additional proof of preorder. If prompted to provide proof of preorder, you can use:
a. In-Store Purchase: Save your register receipt.
b. Online/Phone Purchase: If ordered online or over phone, please save email confirmation of preorder as well as the packing slip received with the device.
c. If you do not have any proof of preorder, you will need to return to the carrier/seller store and request a proof of preorder that lists which device you preordered as well as its preorder date.
What happens if I preordered my eligible Galaxy S21 5G device on Samsung.com or the Shop Samsung app? As part of the checkout process, you will receive a Galaxy SmartTag and $100 Samsung Credit with your Galaxy S21 5G preorder, $150 Samsung Credit with your Galaxy S21+ 5G preorder, or $200 Samsung Credit with your Galaxy S21 Ultra 5G preorder. You can use your gift at checkout, or if you choose to not use it then, your gift will be sent digitally to the email address you purchased with. Your Galaxy SmartTag will be automatically added to your order at checkout when you redeem your Samsung Credit. For additional details, see associated Terms and Conditions at checkout.
Am I able to submit an Offer Claim Form if I preordered my eligible Galaxy S21 5Gdevice on Samsung.com or the Shop Samsung app, but opted out of selecting a gift at checkout? Unfortunately, you will not be eligible to submit an Offer Claim Form in this case. Your gift must be selected at checkout to obtain your gift. For additional details, see Terms and Conditions above.
Can I register a claim on multiple eligible Galaxy S21 5G devices using the same Samsung Account? Yes, you are able to use the same Samsung Account to register a claim on multiple eligible Galaxy S21 5G devices.
How do I redeem this offer if it was purchased on behalf of a business? For 50 or more devices, please contact [email protected] to obtain a registration form. The email account will only respond to inquiries involving large quantity submissions.
What information do I need when registering my claim? You must have your eligible Galaxy S21 5G device(s) as well as the proof of preorder(s) in hand (if prompted) to fully complete the registration process.
If I lost my receipt/proof of preorder to the eligible Galaxy S21 5G device preorder, can I still participate in this offer? If registering for the promotion via your eligible Galaxy S21 5G device, you may not need a receipt/proof of preorder to participate. If prompted, you will need to provide proof of preorder. If you do not have a receipt/proof of preorder, please see your retailer and request a new receipt listing your eligible Galaxy S21 5G device and the date you preordered it.
When is the latest I can enter my information in the Shop Samsung app to take advantage of this offer? You will not be able to register for this offer after February 28, 2021 and will no longer be eligible for the offer after that time.
What happens if I am having general problems with my claim registration? To receive help with your registration, you can engage in a Chat conversation by tapping the chat icon at the top right of your screen or you can contact Samsung Customer Support at 1-866-888-5503 for further assistance.
What do I do if I registered my information, but I have not received an email or app confirmation with in 24 hours?
1. From the app, you can check your registration status from Menu > My Inbox or online here.
2. Check your Spam folder (emails will be sent by [email protected] or [email protected]).
3. If there hasn't been an update to your registration status with in 48 hours, please contact Customer Support at 1-866-888-5503. What do I do if I am rejected? You will receive an email explaining why your claim registration was rejected along with the steps to resubmit. You cannot resubmit an offer claim form more than one (1) time. Resubmissions must be completed by March 7, 2021. If you do not receive this email, please contact Customer Support at 1-866-888-5503.
Where should I go if I need to resubmit my claim? If your claim has been rejected, you can resubmit your claim with receipt/proof of preorder from the link sent in the email you have received. You can check your registration status in the app from Menu > My Inbox or online here.
What can I do if I receive a networking error when uploading my receipt in the Shop Samsung app?
Please note the maximum file size allowed is 12MB. Please check your file size and try uploading your receipt again.
What should I do if I'm taking a picture of my receipt but the picture comes out blurry?
Please try to take the picture in good lighting and ensure receipt/confirmation date and qualifying device name are clearly readable. Please note the maximum file size allowed is 12MB.
How long will it be before I can see a status update after submitting a claim?
Please allow at least 24 hours after submitting for your registration status to be available using the email address you registered with for the offer.
What other resources are available if I have questions that are not answered by this document?
You can get additional help by calling Samsung Customer Support at 1-866-888-5503.
http://verizon.com/
Community Notes
About the Poster
Deal Details
Community Notes
About the Poster
I was checking out the Galaxy S21 Ultra offers here [verizon.com] and noticed an "Upgrade and get $600 off w/trade" button, which was valid on my Galaxy Note 8. A friend of mine also did the same with his Galaxy S8+. The most I was seeing anywhere else for my Note 8 was $250.
Yes, these are monthly bill credits, but I plan on staying with Verizon anyway so not a problem for me. You will also need to be on a select Unlimited 5G plan.
On top of the $600, all preorders are eligible for the Samsung credit as well. For the S21 Ultra preorder, this means I'll be getting an additional $200 in Samsung credit and Samsung SmartTag.
$800 total for my Note 8 to upgrade to the S21 Ultra was a no-brainer for me.
UPDATE:
Turns out the $600 credit is valid on even older models. I canceled my order with the Note 8 trade-in and created a new order where I am trading in an inactive Google Pixel 2 64GB that I had. If you click on the promotion and then "See all details and additional offers" there is a dropdown with all phones eligible for the $600 credit. It includes iPhone6 and newer, Galaxy Note5 and newer, Galaxy S7 and newer and a bunch of other Motorola, LG, and OnePlus phones.
UPDATE 2:
Check under "Account" and then "My offers" and there could be one that says "Galaxy S21. Get $300 off. Save on the latest from Samsung when you upgrade your phone. Online only. Discount applied in cart."
This brought my total discount to $900 off of the S21 Ultra, plus the $200 Samsung credit.
Props to BeautifulTable686 for finding this one!
#############
Info on getting the Samsung credit:
#############
Get your Samsung credit
Now that you have your Galaxy device, redeem your preorder promo & get up to $200* in Samsung credit for more amazing Samsung tech & accessories. Redemption period: 1/28/2021 - 2/28/2021.
Step 1: From the Google Play store, download the Shop Samsung app to your new Galaxy device.
Step 2: Open the Shop Samsung app & tap the "Menu" icon at the top left. Select "My Inbox" & tap "See if I'm eligible."
Step 3: Choose how to submit your proof of preorder: Scan the IMEI barcode on your retail box or copy & paste the IMEI number from your device.
Option 1: Scan the IMEI barcode on your retail box.
Tap "Allow" to let the app take pictures & record video.
Align your Galaxy S21 5G retail box barcode inside the viewfinder to scan your box. If you can't scan, tap "Try again" or "Enter IMEI number" to copy & paste your IMEI.
Once your IMEI has been scanned or copied, tap "Verify."
Option 2: Copy & paste the IMEI number from your device.
Tap "Find the IMEI for this phone" & then tap the IMEI number to copy it to your clipboard.
Tap the "Menu" icon again at the top left. Then select "My Inbox" & paste your IMEI number into the IMEI field.
Tap "Verify."
Step 4: If you're eligible, you'll be prompted to sign in to your Samsung account to register.
Step 5: Fill out the required information, tap "Submit" &, if prompted, upload your proof of preorder with the preorder date visible, by 11:59:59 pm ET on February 28, 2021.
Samsung credit preorder offer frequently asked questions
Preorder a Samsung Galaxy S21 5G, S21+ 5G, or S21 Ultra 5G from 1/14/21 – 1/28/21 and get up to $200 Samsung Credit and a free Galaxy SmartTag.
With valid offer claim. Supplies are limited. Terms and conditions apply.*
Preorder period: 1/14/2021 – 1/28/2021
Redemption period: 1/28/2021 – 2/28/2021
Resubmission deadline: 3/7/2021
Who is eligible to participate in this offer?
Any US/DC/PR/USVI resident who is at least 18 years of age who preordered a Galaxy S21 5G device between 1/14/2021 – 1/28/2021. No other Samsung products are eligible for this promotion. For additional details, see Terms and Conditions above.
I bought a different Samsung product. Am I eligible for this offer?
No, only the preorder of a Samsung Galaxy S21 5G, S21+ 5G, or S21 Ultra 5G qualifies.
Can I also register my purchase for another Samsung offer?
Yes, you can combine this offer with other carrier, retailer, and Samsung offers.
What retailers are participating in this offer?
Please visit the offer homepage to learn more about offer/retailer details and how to redeem from your eligible Galaxy S21 5G device.
What will I receive with my eligible purchase in this offer?
Please visit the offer homepage to learn more about offer/retailer details and how to redeem from your eligible Galaxy S21 5G device.
If you preordered a Galaxy S21 5G:
Upon approval, your $100 Samsung Credit will be sent digitally to the email address you registered with in 4 to 6 weeks. When you redeem your Samsung Credit, your Galaxy SmartTag will be automatically added to your order at checkout. Shipping details provided at purchase.
If you preordered a Galaxy S21+ 5G:
Upon approval, your $150 Samsung Credit will be sent digitally to the email address you registered with in 4 to 6 weeks. When you redeem your Samsung Credit, your Galaxy SmartTag will be automatically added to your order at checkout. Shipping details provided at purchase.
If you preordered a Galaxy S21 Ultra 5G:
Upon approval, your $200 Samsung Credit will be sent digitally to the email address you registered with in 4 to 6 weeks. When you redeem your Samsung Credit, your Galaxy SmartTag will be automatically added to your order at checkout. Shipping details provided at purchase.
What is a Galaxy SmartTag?
Galaxy SmartTag is a locator that helps you keep track of everything that matters. Attach it to your keys, your bag, your pet or anything you want to keep tabs on.
What can I purchase with my Samsung Credit?
Your Samsung Credit can be used towards the purchase of curated bundles, select products like Samsung TVs, SmartThings products, gaming, accessories, chargers and more in the Shop Samsung app or Samsung.com.
Where can I spend my Samsung Credit?
Redeem your Samsung Credit in the Shop Samsung app by tapping Redeem Now card, or access the redemption site link from your approval email.
If I live in Puerto Rico or the US Virgin Islands, what gifts do I qualify for?
If you live in Puerto Rico or the US Virgin Islands, you are eligible to receive either $130 (Galaxy S21 5G purchases), $180 (Galaxy S21+ 5G purchases) or $230 (Galaxy S21 Ultra 5G purchases) in the form of a Samsung Prepaid Mastercard®. Supplies are limited. Terms and Conditions apply.
How do I redeem my Samsung Prepaid Mastercard® if I live in Puerto Rico or the US Virgin Islands?
1. Once your registration is approved, you will receive an email with a link to access your virtual Samsung Prepaid Mastercard®, or you can choose to have a physical Samsung Prepaid Mastercard® mailed to you with in approximately 4 to 6 weeks.
2. You must activate it with in three months of receiving the email or the code will expire.
3. Use the link provided in the Mastercard® email to check your card balance and access your transaction history.
How do I register for this offer if I preordered an eligible Galaxy S21 5G device?
1. Download and install the Shop Samsung app on your eligible Galaxy device from the Galaxy Store or Google Play Store.
2. Open the Shop Samsung app and tap the "Menu Icon" on top left > select "My Inbox" > tap SEE IF I'M ELIGIBLE for this offer.
3. Scan your device IMEI barcode from your eligible Galaxy device retail box OR copy and paste it from your device.
How to scan your retail box:
Tap ALLOW, when prompted, to allow Shop Samsung to take pictures and record video.
Align your eligible Galaxy device retail box barcode inside the viewfinder to scan your box. If unsuccessful, tap TRY AGAIN or tap FIND DEVICE IMEI to copy and paste your IMEI. How to copy and paste your IMEI:
Tap FIND DEVICE IMEI or go to Settings > About phone, then tap and hold your IMEI number to copy it to your clipboard.
Once copied, tap the back button at the bottom of your phone to come back to the Shop Samsung app and paste your IMEI into the IMEI field. You can also come back to the Shop Samsung app by tapping the "Menu Icon" on top left > select "My Inbox" > paste your IMEI into the IMEI field.
4. Once your IMEI has been scanned or copied, tap VERIFY.
5. If you are eligible and not signed into your Samsung Account on your device, you will be prompted to sign in or create an account to register for the offer.
6. Fill out the required information, tap SUBMIT and if prompted, upload receipt/proof of preorder with your preorder date visible by 11:59:59 PM ET on February 28, 2021.
How do I register if I preordered multiple, eligible Galaxy S21 5G devices? You will need to register each device individually through the Shop Samsung app. After registering the first device, tap REGISTER ANOTHER DEVICE to continue registering your next device.
The Shop Samsung app asks me for permission to make and manage phone calls. Why does the Shop Samsung app need access to this information? Shop Samsung app will require this permission for any user that has an Android 9 or earlier generation device. This Android permission is required to check your device IMEI for eligibility. Shop Samsung app will not access your contacts or address book.
The Shop Samsung app asks me for permission to access my camera. Why does the Shop Samsung app need this access? If you are an Android 10 user and you select the "Scan your retail box" option, Shop Samsung app will require camera permission to capture your device IMEI for eligibility.
The Shop Samsung app asks me for permission to access my contacts when I tap the REGISTER NOW button on the promotion. Why does the Shop Samsung app need access to this information? Shop Samsung app requires this Android permission to access your Samsung Account to log you in automatically. Shop Samsung app will not access your contacts or address book.
Can someone else register my offer claim on my behalf? No, you must register your own offer claim. Rules specify that you may not have a third-party representative register on your behalf.
What kind of proof of preorder will I need to provide to redeem this offer? If you've preordered an eligible Galaxy S21 5G device during the eligible preorder period, you may not need to provide any additional proof of preorder. If prompted to provide proof of preorder, you can use:
a. In-Store Purchase: Save your register receipt.
b. Online/Phone Purchase: If ordered online or over phone, please save email confirmation of preorder as well as the packing slip received with the device.
c. If you do not have any proof of preorder, you will need to return to the carrier/seller store and request a proof of preorder that lists which device you preordered as well as its preorder date.
What happens if I preordered my eligible Galaxy S21 5G device on Samsung.com or the Shop Samsung app? As part of the checkout process, you will receive a Galaxy SmartTag and $100 Samsung Credit with your Galaxy S21 5G preorder, $150 Samsung Credit with your Galaxy S21+ 5G preorder, or $200 Samsung Credit with your Galaxy S21 Ultra 5G preorder. You can use your gift at checkout, or if you choose to not use it then, your gift will be sent digitally to the email address you purchased with. Your Galaxy SmartTag will be automatically added to your order at checkout when you redeem your Samsung Credit. For additional details, see associated Terms and Conditions at checkout.
Am I able to submit an Offer Claim Form if I preordered my eligible Galaxy S21 5Gdevice on Samsung.com or the Shop Samsung app, but opted out of selecting a gift at checkout? Unfortunately, you will not be eligible to submit an Offer Claim Form in this case. Your gift must be selected at checkout to obtain your gift. For additional details, see Terms and Conditions above.
Can I register a claim on multiple eligible Galaxy S21 5G devices using the same Samsung Account? Yes, you are able to use the same Samsung Account to register a claim on multiple eligible Galaxy S21 5G devices.
How do I redeem this offer if it was purchased on behalf of a business? For 50 or more devices, please contact [email protected] to obtain a registration form. The email account will only respond to inquiries involving large quantity submissions.
What information do I need when registering my claim? You must have your eligible Galaxy S21 5G device(s) as well as the proof of preorder(s) in hand (if prompted) to fully complete the registration process.
If I lost my receipt/proof of preorder to the eligible Galaxy S21 5G device preorder, can I still participate in this offer? If registering for the promotion via your eligible Galaxy S21 5G device, you may not need a receipt/proof of preorder to participate. If prompted, you will need to provide proof of preorder. If you do not have a receipt/proof of preorder, please see your retailer and request a new receipt listing your eligible Galaxy S21 5G device and the date you preordered it.
When is the latest I can enter my information in the Shop Samsung app to take advantage of this offer? You will not be able to register for this offer after February 28, 2021 and will no longer be eligible for the offer after that time.
What happens if I am having general problems with my claim registration? To receive help with your registration, you can engage in a Chat conversation by tapping the chat icon at the top right of your screen or you can contact Samsung Customer Support at 1-866-888-5503 for further assistance.
What do I do if I registered my information, but I have not received an email or app confirmation with in 24 hours?
1. From the app, you can check your registration status from Menu > My Inbox or online here.
2. Check your Spam folder (emails will be sent by [email protected] or [email protected]).
3. If there hasn't been an update to your registration status with in 48 hours, please contact Customer Support at 1-866-888-5503. What do I do if I am rejected? You will receive an email explaining why your claim registration was rejected along with the steps to resubmit. You cannot resubmit an offer claim form more than one (1) time. Resubmissions must be completed by March 7, 2021. If you do not receive this email, please contact Customer Support at 1-866-888-5503.
Where should I go if I need to resubmit my claim? If your claim has been rejected, you can resubmit your claim with receipt/proof of preorder from the link sent in the email you have received. You can check your registration status in the app from Menu > My Inbox or online here.
What can I do if I receive a networking error when uploading my receipt in the Shop Samsung app?
Please note the maximum file size allowed is 12MB. Please check your file size and try uploading your receipt again.
What should I do if I'm taking a picture of my receipt but the picture comes out blurry?
Please try to take the picture in good lighting and ensure receipt/confirmation date and qualifying device name are clearly readable. Please note the maximum file size allowed is 12MB.
How long will it be before I can see a status update after submitting a claim?
Please allow at least 24 hours after submitting for your registration status to be available using the email address you registered with for the offer.
What other resources are available if I have questions that are not answered by this document?
You can get additional help by calling Samsung Customer Support at 1-866-888-5503.
http://verizon.com/
Yes, these are monthly bill credits, but I plan on staying with Verizon anyway so not a problem for me. You will also need to be on a select Unlimited 5G plan.
On top of the $600, all preorders are eligible for the Samsung credit as well. For the S21 Ultra preorder, this means I'll be getting an additional $200 in Samsung credit and Samsung SmartTag.
$800 total for my Note 8 to upgrade to the S21 Ultra was a no-brainer for me.
UPDATE:
Turns out the $600 credit is valid on even older models. I canceled my order with the Note 8 trade-in and created a new order where I am trading in an inactive Google Pixel 2 64GB that I had. If you click on the promotion and then "See all details and additional offers" there is a dropdown with all phones eligible for the $600 credit. It includes iPhone6 and newer, Galaxy Note5 and newer, Galaxy S7 and newer and a bunch of other Motorola, LG, and OnePlus phones.
UPDATE 2:
Check under "Account" and then "My offers" and there could be one that says "Galaxy S21. Get $300 off. Save on the latest from Samsung when you upgrade your phone. Online only. Discount applied in cart."
This brought my total discount to $900 off of the S21 Ultra, plus the $200 Samsung credit.
Props to BeautifulTable686 for finding this one!
#############
Info on getting the Samsung credit:
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Get your Samsung credit
Now that you have your Galaxy device, redeem your preorder promo & get up to $200* in Samsung credit for more amazing Samsung tech & accessories. Redemption period: 1/28/2021 - 2/28/2021.
Step 1: From the Google Play store, download the Shop Samsung app to your new Galaxy device.
Step 2: Open the Shop Samsung app & tap the "Menu" icon at the top left. Select "My Inbox" & tap "See if I'm eligible."
Step 3: Choose how to submit your proof of preorder: Scan the IMEI barcode on your retail box or copy & paste the IMEI number from your device.
Option 1: Scan the IMEI barcode on your retail box.
Tap "Allow" to let the app take pictures & record video.
Align your Galaxy S21 5G retail box barcode inside the viewfinder to scan your box. If you can't scan, tap "Try again" or "Enter IMEI number" to copy & paste your IMEI.
Once your IMEI has been scanned or copied, tap "Verify."
Option 2: Copy & paste the IMEI number from your device.
Tap "Find the IMEI for this phone" & then tap the IMEI number to copy it to your clipboard.
Tap the "Menu" icon again at the top left. Then select "My Inbox" & paste your IMEI number into the IMEI field.
Tap "Verify."
Step 4: If you're eligible, you'll be prompted to sign in to your Samsung account to register.
Step 5: Fill out the required information, tap "Submit" &, if prompted, upload your proof of preorder with the preorder date visible, by 11:59:59 pm ET on February 28, 2021.
Samsung credit preorder offer frequently asked questions
Preorder a Samsung Galaxy S21 5G, S21+ 5G, or S21 Ultra 5G from 1/14/21 – 1/28/21 and get up to $200 Samsung Credit and a free Galaxy SmartTag.
With valid offer claim. Supplies are limited. Terms and conditions apply.*
Preorder period: 1/14/2021 – 1/28/2021
Redemption period: 1/28/2021 – 2/28/2021
Resubmission deadline: 3/7/2021
Who is eligible to participate in this offer?
Any US/DC/PR/USVI resident who is at least 18 years of age who preordered a Galaxy S21 5G device between 1/14/2021 – 1/28/2021. No other Samsung products are eligible for this promotion. For additional details, see Terms and Conditions above.
I bought a different Samsung product. Am I eligible for this offer?
No, only the preorder of a Samsung Galaxy S21 5G, S21+ 5G, or S21 Ultra 5G qualifies.
Can I also register my purchase for another Samsung offer?
Yes, you can combine this offer with other carrier, retailer, and Samsung offers.
What retailers are participating in this offer?
Please visit the offer homepage to learn more about offer/retailer details and how to redeem from your eligible Galaxy S21 5G device.
What will I receive with my eligible purchase in this offer?
Please visit the offer homepage to learn more about offer/retailer details and how to redeem from your eligible Galaxy S21 5G device.
If you preordered a Galaxy S21 5G:
Upon approval, your $100 Samsung Credit will be sent digitally to the email address you registered with in 4 to 6 weeks. When you redeem your Samsung Credit, your Galaxy SmartTag will be automatically added to your order at checkout. Shipping details provided at purchase.
If you preordered a Galaxy S21+ 5G:
Upon approval, your $150 Samsung Credit will be sent digitally to the email address you registered with in 4 to 6 weeks. When you redeem your Samsung Credit, your Galaxy SmartTag will be automatically added to your order at checkout. Shipping details provided at purchase.
If you preordered a Galaxy S21 Ultra 5G:
Upon approval, your $200 Samsung Credit will be sent digitally to the email address you registered with in 4 to 6 weeks. When you redeem your Samsung Credit, your Galaxy SmartTag will be automatically added to your order at checkout. Shipping details provided at purchase.
What is a Galaxy SmartTag?
Galaxy SmartTag is a locator that helps you keep track of everything that matters. Attach it to your keys, your bag, your pet or anything you want to keep tabs on.
What can I purchase with my Samsung Credit?
Your Samsung Credit can be used towards the purchase of curated bundles, select products like Samsung TVs, SmartThings products, gaming, accessories, chargers and more in the Shop Samsung app or Samsung.com.
Where can I spend my Samsung Credit?
Redeem your Samsung Credit in the Shop Samsung app by tapping Redeem Now card, or access the redemption site link from your approval email.
If I live in Puerto Rico or the US Virgin Islands, what gifts do I qualify for?
If you live in Puerto Rico or the US Virgin Islands, you are eligible to receive either $130 (Galaxy S21 5G purchases), $180 (Galaxy S21+ 5G purchases) or $230 (Galaxy S21 Ultra 5G purchases) in the form of a Samsung Prepaid Mastercard®. Supplies are limited. Terms and Conditions apply.
How do I redeem my Samsung Prepaid Mastercard® if I live in Puerto Rico or the US Virgin Islands?
1. Once your registration is approved, you will receive an email with a link to access your virtual Samsung Prepaid Mastercard®, or you can choose to have a physical Samsung Prepaid Mastercard® mailed to you with in approximately 4 to 6 weeks.
2. You must activate it with in three months of receiving the email or the code will expire.
3. Use the link provided in the Mastercard® email to check your card balance and access your transaction history.
How do I register for this offer if I preordered an eligible Galaxy S21 5G device?
1. Download and install the Shop Samsung app on your eligible Galaxy device from the Galaxy Store or Google Play Store.
2. Open the Shop Samsung app and tap the "Menu Icon" on top left > select "My Inbox" > tap SEE IF I'M ELIGIBLE for this offer.
3. Scan your device IMEI barcode from your eligible Galaxy device retail box OR copy and paste it from your device.
How to scan your retail box:
Tap ALLOW, when prompted, to allow Shop Samsung to take pictures and record video.
Align your eligible Galaxy device retail box barcode inside the viewfinder to scan your box. If unsuccessful, tap TRY AGAIN or tap FIND DEVICE IMEI to copy and paste your IMEI. How to copy and paste your IMEI:
Tap FIND DEVICE IMEI or go to Settings > About phone, then tap and hold your IMEI number to copy it to your clipboard.
Once copied, tap the back button at the bottom of your phone to come back to the Shop Samsung app and paste your IMEI into the IMEI field. You can also come back to the Shop Samsung app by tapping the "Menu Icon" on top left > select "My Inbox" > paste your IMEI into the IMEI field.
4. Once your IMEI has been scanned or copied, tap VERIFY.
5. If you are eligible and not signed into your Samsung Account on your device, you will be prompted to sign in or create an account to register for the offer.
6. Fill out the required information, tap SUBMIT and if prompted, upload receipt/proof of preorder with your preorder date visible by 11:59:59 PM ET on February 28, 2021.
How do I register if I preordered multiple, eligible Galaxy S21 5G devices? You will need to register each device individually through the Shop Samsung app. After registering the first device, tap REGISTER ANOTHER DEVICE to continue registering your next device.
The Shop Samsung app asks me for permission to make and manage phone calls. Why does the Shop Samsung app need access to this information? Shop Samsung app will require this permission for any user that has an Android 9 or earlier generation device. This Android permission is required to check your device IMEI for eligibility. Shop Samsung app will not access your contacts or address book.
The Shop Samsung app asks me for permission to access my camera. Why does the Shop Samsung app need this access? If you are an Android 10 user and you select the "Scan your retail box" option, Shop Samsung app will require camera permission to capture your device IMEI for eligibility.
The Shop Samsung app asks me for permission to access my contacts when I tap the REGISTER NOW button on the promotion. Why does the Shop Samsung app need access to this information? Shop Samsung app requires this Android permission to access your Samsung Account to log you in automatically. Shop Samsung app will not access your contacts or address book.
Can someone else register my offer claim on my behalf? No, you must register your own offer claim. Rules specify that you may not have a third-party representative register on your behalf.
What kind of proof of preorder will I need to provide to redeem this offer? If you've preordered an eligible Galaxy S21 5G device during the eligible preorder period, you may not need to provide any additional proof of preorder. If prompted to provide proof of preorder, you can use:
a. In-Store Purchase: Save your register receipt.
b. Online/Phone Purchase: If ordered online or over phone, please save email confirmation of preorder as well as the packing slip received with the device.
c. If you do not have any proof of preorder, you will need to return to the carrier/seller store and request a proof of preorder that lists which device you preordered as well as its preorder date.
What happens if I preordered my eligible Galaxy S21 5G device on Samsung.com or the Shop Samsung app? As part of the checkout process, you will receive a Galaxy SmartTag and $100 Samsung Credit with your Galaxy S21 5G preorder, $150 Samsung Credit with your Galaxy S21+ 5G preorder, or $200 Samsung Credit with your Galaxy S21 Ultra 5G preorder. You can use your gift at checkout, or if you choose to not use it then, your gift will be sent digitally to the email address you purchased with. Your Galaxy SmartTag will be automatically added to your order at checkout when you redeem your Samsung Credit. For additional details, see associated Terms and Conditions at checkout.
Am I able to submit an Offer Claim Form if I preordered my eligible Galaxy S21 5Gdevice on Samsung.com or the Shop Samsung app, but opted out of selecting a gift at checkout? Unfortunately, you will not be eligible to submit an Offer Claim Form in this case. Your gift must be selected at checkout to obtain your gift. For additional details, see Terms and Conditions above.
Can I register a claim on multiple eligible Galaxy S21 5G devices using the same Samsung Account? Yes, you are able to use the same Samsung Account to register a claim on multiple eligible Galaxy S21 5G devices.
How do I redeem this offer if it was purchased on behalf of a business? For 50 or more devices, please contact [email protected] to obtain a registration form. The email account will only respond to inquiries involving large quantity submissions.
What information do I need when registering my claim? You must have your eligible Galaxy S21 5G device(s) as well as the proof of preorder(s) in hand (if prompted) to fully complete the registration process.
If I lost my receipt/proof of preorder to the eligible Galaxy S21 5G device preorder, can I still participate in this offer? If registering for the promotion via your eligible Galaxy S21 5G device, you may not need a receipt/proof of preorder to participate. If prompted, you will need to provide proof of preorder. If you do not have a receipt/proof of preorder, please see your retailer and request a new receipt listing your eligible Galaxy S21 5G device and the date you preordered it.
When is the latest I can enter my information in the Shop Samsung app to take advantage of this offer? You will not be able to register for this offer after February 28, 2021 and will no longer be eligible for the offer after that time.
What happens if I am having general problems with my claim registration? To receive help with your registration, you can engage in a Chat conversation by tapping the chat icon at the top right of your screen or you can contact Samsung Customer Support at 1-866-888-5503 for further assistance.
What do I do if I registered my information, but I have not received an email or app confirmation with in 24 hours?
1. From the app, you can check your registration status from Menu > My Inbox or online here.
2. Check your Spam folder (emails will be sent by [email protected] or [email protected]).
3. If there hasn't been an update to your registration status with in 48 hours, please contact Customer Support at 1-866-888-5503. What do I do if I am rejected? You will receive an email explaining why your claim registration was rejected along with the steps to resubmit. You cannot resubmit an offer claim form more than one (1) time. Resubmissions must be completed by March 7, 2021. If you do not receive this email, please contact Customer Support at 1-866-888-5503.
Where should I go if I need to resubmit my claim? If your claim has been rejected, you can resubmit your claim with receipt/proof of preorder from the link sent in the email you have received. You can check your registration status in the app from Menu > My Inbox or online here.
What can I do if I receive a networking error when uploading my receipt in the Shop Samsung app?
Please note the maximum file size allowed is 12MB. Please check your file size and try uploading your receipt again.
What should I do if I'm taking a picture of my receipt but the picture comes out blurry?
Please try to take the picture in good lighting and ensure receipt/confirmation date and qualifying device name are clearly readable. Please note the maximum file size allowed is 12MB.
How long will it be before I can see a status update after submitting a claim?
Please allow at least 24 hours after submitting for your registration status to be available using the email address you registered with for the offer.
What other resources are available if I have questions that are not answered by this document?
You can get additional help by calling Samsung Customer Support at 1-866-888-5503.
http://verizon.com/
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324 Comments
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The Samsung Promo credits are available through all the retailers. The claim is through the Shop Samsung app where the phone's IMEI and proof of purchase are used to verify eligibility.
My only question is.... the back of my S7 Edge has a crack in the back, but the screen is fine. Does anyone know how cracks on the back affect trade eligibility?
Edit: Pixel 2 xl trade in worked, had to talk to a rep since I switched from an older unlimited plan, which temporarily broke my account.
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When I did THAT trade-in, I had a line of boxes, with the first one being "Smartphone" -- the 2nd one was Tablet, but I don't remember the others. Then I was given a list of phones with images that scrolled right-to-left. On that list, when I finally found the S9, there was an additional annotation that referenced the $799 trade-in value. I saw it a few times in the list, and it seemed like the "standard" Galaxy phones -- S9, S9+, S10, others, but I didn't pay attention to all the models. Once I selected the S9, I had to choose the storage capacity, the color, and the carrier. THEN the trade appeared in the cart for $799.
No sign of the $300 (tried it twice, couldn't get it to appear at all despite showing in "Offers"), but I had two different chat reps say I was eligible. The last one said that I would have to redo the purchase to apply the $300, but I wasn't entirely sure that rep had a clue. I had to leave the computer though so I'm going to deal with that tomorrow during normal business hours.
The Samsung Promo credits are available through all the retailers. The claim is through the Shop Samsung app where the phone's IMEI and proof of purchase are used to verify eligibility.
I've been with Verizon for 9 years and I didn't have the $300 offer initially. I had to switch my plan in order to be eligible.
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I've been with Verizon for 9 years and I didn't have the $300 offer initially. I had to switch my plan in order to be eligible.
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Share your experience with the Slickdeals community
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