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expired Posted by kj001d • Apr 6, 2021
expired Posted by kj001d • Apr 6, 2021

PSA: Prior FreedomPop Free users cancel your account or you may get charged.

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Below is an excerpt of the email that I received. Basically, if you don't pay $10 to get the Premium SIM to switch to a pathetic free plan (10 minutes, 10 texts, 25MB data) by May 1, they'll automatically switch your account to a $3.99 monthly plan and charge the credit card on file. I received this message even though I haven't used my free account in over a year. To cancel, call customer service at 888-702-8302. Very shady business practice to begin charging customers and I question the legality of it. Regardless, consider saving yourself a potential hassle and cancel your account





Action Required for Changes to Your Account

We hope you are enjoying your FreedomPop service and want to inform you of some upcoming changes to our free plan.


In order for us to continue passing on the best value to all of our subscribers, we need to make changes that will have an impact on those enjoying our current free tier.


Don't worry, FreedomPop will keep a free tier! But recent rate changes on our data network provider, together with our superior buying power on our largest underlying carrier, make a free offering only viable on our Premium network going forward.


For those who wish to continue receiving 100% free talk, text, and data, you must upgrade to a Premium SIM by May 1, 2021. With FreedomPop Premium, you get true cellular voice, text, and data - no app required! This means you can experience FreedomPop's amazing value while using your phone as it was meant to be used. Upgrade today at FreedomPop.com.


If you do not migrate by May 1, 2021, your account will be automatically enrolled into the Essential Plan which offers 350MB and 200 minutes / 200 texts each month for only $3.99/mo.
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Below is an excerpt of the email that I received. Basically, if you don't pay $10 to get the Premium SIM to switch to a pathetic free plan (10 minutes, 10 texts, 25MB data) by May 1, they'll automatically switch your account to a $3.99 monthly plan and charge the credit card on file. I received this message even though I haven't used my free account in over a year. To cancel, call customer service at 888-702-8302. Very shady business practice to begin charging customers and I question the legality of it. Regardless, consider saving yourself a potential hassle and cancel your account





Action Required for Changes to Your Account

We hope you are enjoying your FreedomPop service and want to inform you of some upcoming changes to our free plan.


In order for us to continue passing on the best value to all of our subscribers, we need to make changes that will have an impact on those enjoying our current free tier.


Don't worry, FreedomPop will keep a free tier! But recent rate changes on our data network provider, together with our superior buying power on our largest underlying carrier, make a free offering only viable on our Premium network going forward.


For those who wish to continue receiving 100% free talk, text, and data, you must upgrade to a Premium SIM by May 1, 2021. With FreedomPop Premium, you get true cellular voice, text, and data - no app required! This means you can experience FreedomPop's amazing value while using your phone as it was meant to be used. Upgrade today at FreedomPop.com.


If you do not migrate by May 1, 2021, your account will be automatically enrolled into the Essential Plan which offers 350MB and 200 minutes / 200 texts each month for only $3.99/mo.

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37 Comments

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Apr 18, 2021
141 Posts
Joined Dec 2010
Apr 18, 2021
tampupu
Apr 18, 2021
141 Posts
Can I use my top-up credits to pay the New 350mb $3.99 monthly plan? or will it charge from my credit card.
Apr 19, 2021
680 Posts
Joined Apr 2013
Apr 19, 2021
powerbook
Apr 19, 2021
680 Posts
Quote from tampupu :
Can I use my top-up credits to pay the New 350mb $3.99 monthly plan? or will it charge from my credit card.
I contacted FP about it. They said they will transfer Top up to new sim as credit balance but don't know how it can be used..??? Stay away from FP. For porting out FP number, use 1XXXXXXX (your phone number) and 9999 as pin.
Last edited by powerbook April 28, 2021 at 10:07 AM.
Apr 26, 2021
4,824 Posts
Joined Jul 2003
Apr 26, 2021
jjmai
Apr 26, 2021
4,824 Posts
For legacy SIMs, go here to cancel:
https://my.freedompop.com/setting...unt-status

Instruction here:
https://support.freedompop.com/hc...ur-account
Apr 26, 2021
395 Posts
Joined Feb 2010
Apr 26, 2021
leoninto
Apr 26, 2021
395 Posts
Just cancelled my account (online through the legacy website). Haven't used it in years, but saw the email that they would charge 3.99. Cancelling is easy, no hassle and within a few min, the billing/plan sections update to show you have no plan.
May 1, 2021
9,542 Posts
Joined Oct 2006
May 1, 2021
SamKQboro
May 1, 2021
9,542 Posts
Heads up if anyone forgot to cancel their plans before they get charged!
May 1, 2021
229 Posts
Joined Feb 2021
May 1, 2021
NoDa
May 1, 2021
229 Posts
I signed up in Nov 2016, last used Nov 2017 as service was degrading for me. Stopped using devices/sims for nearly 3.5 years. Woke up to 2x $3.99 charges today, never got notification, probably because spam mail account expired.

PayPal refused to reject the charges saying I had set up recurring billing for them. I couldn't even log into FreedomPop site, said email was invalid even with password recovery attempt. Finally found an alternate site to log in with and then it showed I had no phone numbers associated and both phone/sims marked inactive due to dormancy and to click a button if I wanted to bring them back. So how could they charge me for something I wasn't using and couldn't use.

I submitted a complaint on their site now (as well as an email earlier that hadn't been answered). Waiting to click cancel because I don't want that to lock me from the account entirely preventing communications with them or cause a change the current state that shows they're inaccessible/inactive anyway,

Total scammy move on their part.
Last edited by NoDa May 1, 2021 at 03:27 PM.
May 3, 2021
807 Posts
Joined Dec 2012
May 3, 2021
Bensd07
May 3, 2021
807 Posts
got hit with 3.99 on 5/3 which is my usual billing date. have few other accs still on free plan, i hope they will also get hit on the billing dates, most of my accs have some invalid cards, so just leaving them as is, to see what happens.
though 3.99 plan says 350mb, usage tab shows 600mb available (550mb + 50mb friend bonus) not sure if there is any extra bonus offers.

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May 4, 2021
112 Posts
Joined Nov 2006
May 4, 2021
motiviar
May 4, 2021
112 Posts
I clicked 'cancel my all accounts' link about a week ago. but they still charged me $3.99 today WTF
May 4, 2021
1,993 Posts
Joined Apr 2006
May 4, 2021
helius
May 4, 2021
1,993 Posts
Quote from motiviar :
I clicked 'cancel my all accounts' link about a week ago. but they still charged me $3.99 today WTF
Try contacting them via Twitter. They were pretty responsive the last couple times I had to contact them (first few weeks of 2021).
Pro
May 4, 2021
1,649 Posts
Joined Dec 2007
May 4, 2021
angel5000
Pro
May 4, 2021
1,649 Posts
how long does it take for port out to complete? it's been 5 days for me and i used the info freedompop CS provided.
May 5, 2021
500 Posts
Joined Jan 2011
May 5, 2021
jefferyh
May 5, 2021
500 Posts
I wonder if locking my credit would prevent them from charging me. Do they appear as recurring charges? I was last charged for top-up over a year ago.
Pro
May 5, 2021
1,649 Posts
Joined Dec 2007
May 5, 2021
angel5000
Pro
May 5, 2021
1,649 Posts
initiated my port the 28th or 29th of april, i think. Just finished porting over either yesterday or very early this morning.
took its sweet time!
May 6, 2021
500 Posts
Joined Jan 2011
May 6, 2021
jefferyh
May 6, 2021
500 Posts
Quote from jefferyh :
I wonder if locking my credit would prevent them from charging me. Do they appear as recurring charges? I was last charged for top-up over a year ago.
It didn't work! Weird thing was they charged me with a few hours left before renewal. So I decided to cancel and filed a dispute with the credit card company. We'll see what's going to happen. I took screenshots of the canceling process.
May 8, 2021
73 Posts
Joined Aug 2007
May 8, 2021
Bob J
May 8, 2021
73 Posts
I was charged today. I don't even think they had my current credit card number. When I log into the account it doesn't even show I have a service. This is complete fraud. I filed it as a fraudulent transaction and requested a new credit card.

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May 8, 2021
807 Posts
Joined Dec 2012
May 8, 2021
Bensd07
May 8, 2021
807 Posts
Quote from Benelias07 :
got hit with 3.99 on 5/3 which is my usual billing date. have few other accs still on free plan, i hope they will also get hit on the billing dates, most of my accs have some invalid cards, so just leaving them as is, to see what happens.
though 3.99 plan says 350mb, usage tab shows 600mb available (550mb + 50mb friend bonus) not sure if there is any extra bonus offers.
they charged me on a global sim account now, they themselves claim that global sim is not active anymore, still charged me. submitted a support ticket for a refund, if no luck, will file a dispute. i see that they changed the global plan to the 350mb plan, in the account.

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